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  • September 2003 (Revised October 2010)
  • Case

A Pain in the Hip

By: Richard M.J. Bohmer
Describes in detail the process of diagnosing the cause of a sore hip in a young girl. Referred to the emergency room by her pediatrician, the child is subjected to a set of diagnostic tests over a two-day period, each designed to reduce the uncertainty surrounding the... View Details
Keywords: Production; Service Delivery; Service Operations; Performance Improvement; Health Industry
Related
  • 17 Jun 2016
  • Op-Ed

Companies Need to Start Marketing Security to Customers

undercut a positive message about a product's benefits with safety warnings. That might make you feel uncomfortable and even dissuade you from buying the brand. You might instead buy a competitive product... View Details
Keywords: by John A. Quelch; Entertainment & Recreation
  • 07 Apr 2003
  • Research & Ideas

Three Steps for Crisis Prevention

company pressed forward with launches of GMO food products in Europe, giving far too little weight to the fact that Europeans were still reeling from the mad cow disease crisis, reports of dioxin-contaminated chicken, View Details
Keywords: by Michael D. Watkins & Max H. Bazerman
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

along with a camera and other features. By September 2007, just 74 days after the June launch of the iPhone, Apple and its mobile carrier partner AT&T Mobility had sold one million units. When Apple CEO... View Details
Keywords: Martha Lagace
  • 16 Oct 2007
  • First Look

First Look: October 16, 2007

distribution of sales and profits across products. By enabling an analysis of the book acquisition, development, and marketing process from the perspective of the publisher, author, View Details
Keywords: Sean Silverthorne
  • 27 Dec 2010
  • Research & Ideas

HBS Faculty on 2010’s Biggest Business Developments

quickly gained a 95% share of the tablet computer market and a big share of the public mind. But the iPad represented more than just an extremely successful product launch. It also signified important... View Details
Keywords: by Staff
  • 26 Jan 2009
  • Research & Ideas

Where is Home for the Global Firm?

example, the fragmentation of production around the world, distribution outlets worldwide, and research and development facilities that capitalize on local talent pools. But we... View Details
Keywords: by Martha Lagace
  • 11 May 2020
  • Op-Ed

Immigration Policies Threaten American Competitiveness

to shift blame onto outsiders, America is at risk of signaling to global innovators and entrepreneurs, and the promising students who will one day become them, that they cannot have a future here. Talent... View Details
Keywords: by William R. Kerr
  • April 1991 (Revised July 1991)
  • Case

RJR Nabisco Board: Guardians of the Gate? (A)

By: Jay W. Lorsch
Charles Hugel, the chairman of RJR Nabisco, receives a call from RJR Nabisco's CEO, Ross Johnson; Johnson plans to present an LBO plan to the board of directors at the board meeting the following week. The case details Hugel's actions as chairman, and describes the... View Details
Keywords: Leveraged Buyouts; Situation or Environment; Bids and Bidding; Decision Making; Managerial Roles; Governing and Advisory Boards; Management Teams; Consumer Products Industry; Consumer Products Industry
Related
  • 20 Apr 2016
  • Research & Ideas

When CEOs Become Activists

that is, consumers find switching to a competing product a complicated, time-consuming chore. Hoping to spark more research Toffel acknowledges the need for follow-up research to gain a more comprehensive picture of the value of CEO... View Details
Keywords: by Carmen Nobel; Technology; Publishing
  • 23 Mar 2010
  • First Look

First Look: March 23

subscription-based model; an ad-sponsored model; a mixed model in which the incumbent offers a product that is both subscription-based and ad-sponsored; and a dual model in... View Details
Keywords: Martha Lagace
  • December 1973 (Revised November 1993)
  • Case

Cooper Industries, Inc.

By: Thomas R. Piper
The executive president of a major industrial company must decide 1) whether to acquire a small hand tool company and, if so, 2) the value and form that the acquisition package should take. View Details
Keywords: Decisions; Valuation; Acquisition; Management Teams; Consumer Products Industry
Related
  • October 1993
  • Teaching Note

CML Group, Inc.: Going Public (B & C) TN

By: William A. Sahlman
Teaching Note for (9-285-092) and (9-286-009). View Details
Keywords: Consumer Products Industry; Consumer Products Industry
Related
  • 26 Jun 2020
  • Blog Post

(PPE)ople First: Bringing Critical Personal Protective Equipment to Boston Hospitals

then turn to our resident MD/MBA – Graham – for direction on which products to purchase. Graham spends considerable time interfacing with each of the hospitals and clinics to gather insights on their latest... View Details
  • 03 Jan 2017
  • First Look

January 3, 2017

response to policies that maintain low interest rates, money funds change their product offerings by investing in riskier asset classes, are more likely to exit the market, and reduce the fees they charge... View Details
Keywords: Carmen Nobel
  • 18 Jan 2019
  • Blog Post

Exploring the Tech World Through WesTrek

Anheuser Busch. During my first semester at HBS, I befriended many former west-coasters who proclaimed San Francisco a hotspot for interesting product marketing jobs. For the first time, I wondered what it would be like to move out west... View Details
  • 25 Apr 2000
  • Research & Ideas

Adjusting the Fit for Government

productivity revolution due to the loss of skills in society. "The other key underpinning is education," he continued. "In South Africa in particular, the legacy of apartheid was extremely destructive, View Details
Keywords: by Martha Lagace
  • 22 Jan 2007
  • Research & Ideas

The Immigrant Technologist: Studying Technology Transfer with China

transfer increases labor productivity and wages directly. The interesting thing about China and also India is that about half of their populations are still employed in the... View Details
Keywords: Re: William R. Kerr; Technology; Computer
  • 10 Jun 2013
  • Research & Ideas

How Numbers Talk to People

the agents for the leads, but the value per lead was not enough in the view of executives. Chloe Harford, a Zillow executive who heads product management and strategy, was particularly focused on figuring... View Details
  • 27 Oct 2009
  • First Look

First Look: October 27

in Developing Countries Authors: Diego Comin, Norman Loayza, Farooq Pasha, and Luis Serven Abstract We build a two-country asymmetric DSGE model with two features: (1) a product cycle structure determines... View Details
Keywords: Martha Lagace