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  • 01 Feb 2001
  • News

Drilling Down

accelerates recovery rates to such an extent that it creates a treadmill situation—we have to run very hard just to stay even with existing production levels." Information technology is also used to sift... View Details
Keywords: Hanna, Julia; Matthew R. Simmons; Oil and Gas Extraction; Mining; Natural Gas Distribution; Utilities
  • 13 Dec 2011
  • First Look

First Look: Dec. 13

original movie ideas, I present a model that features the writer's private information on the idea's value, different protection levels associated with different development stages, as well as costly buyer participation. The empirical... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2020
  • News

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

evolution in the contract between employees and employers. The conversation also considered how the post-COVID workplace will be different, as technology and work modes continue to evolve. The next day, on October 21, HBS clubs around the... View Details
Keywords: Margie Kelley
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

copper-mining company, widely considered to be one of the most professionally managed firms in South America in spite of the fact that it was 100% government-owned. A $10.5 billion company in 2005, Codelco faced the challenge of incorporating View Details
Keywords: Martha Lagace
  • January 2024 (Revised June 2024)
  • Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Music Industry; Massachusetts; United States
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  • 01 Nov 2011
  • First Look

First Look: Nov. 1

short-term profits and returns to shareholders at the expense of worker safety and health, the environment, and society in general. In this article, I argue that a very different logic informs the practices of most high-performing and... View Details
Keywords: Sean Silverthorne
  • 10 Aug 2010
  • First Look

First Look: August 10

at the time that the company is redesigning its business processes, organization, and information technology infrastructure to support aggressive growth and increased complexity. Purchase this... View Details
Keywords: Martha Lagace
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

information systems to be useful for purposes of long-term social change, NGOs require indicators that are manageable in number and meaningful in content, information systems and View Details
Keywords: Martha Lagace
  • 13 Jul 2020
  • News

The First Five Years: Meaghan Fitzgerald (MBA 2016)

Player One. And recently it’s felt like the right time in terms of technological advancements, accessibility, and investment for a field like VR to really start taking off and I wanted to be there when it did.” What promise do you think... View Details
  • 2025
  • Working Paper

Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning

By: Liangzong Ma, Ta-Wei Huang, Eva Ascarza and Ayelet Israeli
Reinforcement learning (RL) offers potential for optimizing sequences of customer interactions by modeling the relationships between customer states, company actions, and long-term value. However, its practical implementation often faces significant challenges.... View Details
Keywords: Dynamic Policy; Deep Reinforcement Learning; Representation Learning; Dynamic Difficulty Adjustment; Latent Variable Models; Customer Relationship Management; Customer Value and Value Chain; Foreign Direct Investment; Analytics and Data Science
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  • January 2018 (Revised February 2025)
  • Teaching Note

Collage.com: Scaling a Distributed Organization

By: Christopher Stanton and Shikhar Ghosh
Teaching Note for HBS No. 817-038. View Details
Keywords: Internet and the Web; Organizational Structure; Competitive Strategy; Employees; Business Startups; Growth and Development Strategy
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  • May 2012
  • Article

Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time

By: Jill Avery, Thomas J. Steenburgh, John Deighton and Mary Caravella
The authors propose a conceptual framework to explain whether and when the introduction of a new retail store channel helps or hurts sales in existing direct channels. A conceptual framework separates short- and long-term effects by analyzing the capabilities of a... View Details
Keywords: Marketing; Channels; Channels Of Distribution; Distribution; Retailing; Channel Management; Channel Migration; Multichannel Retailing; Framework; Customers; Marketing Channels; Sales; Internet and the Web; Demand and Consumers; Competency and Skills; Distribution Channels; E-commerce; Retail Industry; United States
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  • 05 Jun 2000
  • What Do You Think?

What’s Happening to Our Patience?

technology is quietly resetting our internal clocks to more and more exacting tolerances. This raises a number of questions. Are we able to compartmentalize our patience? For example, does the clock tick at different rates for various... View Details
Keywords: by James Heskett
  • 17 May 2011
  • First Look

First Look: May 17

California, policy mattered a great deal. However, Danish firms, building on inherited technological capabilities and benefitting from a small-scale and decentralized industrial structure, benefitted more from Californian public policies.... View Details
Keywords: Sean Silverthorne
  • 14 Nov 2011
  • Research & Ideas

Creating a Global Business Code

of an organization than the people in the middle and on the front lines."—Lynn Paine The team noticed key differences according to who authored each code: Those written by business practitioners generally emphasized the company's financial View Details
Keywords: by Carmen Nobel
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

to work in a distributed environment. And then COVID hit. Blanding: How did the pandemic change or inform the topic as you were writing it? Neeley: The pandemic accelerated the completion of the book. I was able to distill the key... View Details
Keywords: by Michael Blanding
  • 20 Aug 2013
  • News

More Kerouac Than Corporate: Harvard MBA Road Trip Coaches Businesses Across America

Keywords: MBAs; FIELD; field experience; Health and Personal Care Stores; Health and Personal Care Stores; Health and Personal Care Stores; Health and Personal Care Stores
  • 10 Jun 2014
  • First Look

First Look: June 10

such as talent and capital, away from wealth creation and toward wealth distribution. It distorts thinking. Restoring the balance of power is critical to the competitiveness and the health of the rest of the economy. Limits on the size... View Details
Keywords: Sean Silverthorne
  • 16 Dec 2020
  • News

A Creator in the Era of Disruption

granted. Morrell: Alex Lazarow says this focus on deep impact differentiates frontier startups from their California counterparts. Lazarow: In Silicon Valley, less than 20% of unicorns are in industries like financial services, health... View Details
  • 22 Mar 2011
  • First Look

First Look: March 22

information about a company he or she manages. The student must make decisions about pollution-reducing investments and production levels in the face of uncertainty about pollution permit prices. Students form groups of five, and... View Details
Keywords: Sean Silverthorne