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  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

launched, but it may take a while before the change shows up on the annual relationship survey. "You need both the aggregate and the transactional information," says Cunningham. "The survey data tells you about the overall... View Details
Keywords: by Jean Ayers
  • September 2011 (Revised October 2012)
  • Case

Ganging Up on Cancer: Integrative Research Centers at the Dana-Farber Cancer Institute (A)

By: Heidi K. Gardner, Edo Bedzra and Shereef M. Elnahal
Dr. Barrett Rollins, Chief Scientific Officer of the Dana Farber Cancer Institute, attempts to engender cross-scientist collaboration by applying project management principles to medical research. The resulting innovation, Integrative Research Centers, are novel in... View Details
Keywords: Problems and Challenges; Organizational Change and Adaptation; Change Management; Motivation and Incentives; Employees; Performance Evaluation; Leadership Style; Leadership; Collaborative Innovation and Invention; Innovation and Management
Related
  • 15 Feb 2017
  • Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

instead a scenario where the traveler can summon a pooled vehicle that takes her and several other riders from where they live to where they work, saving them hours and saving the city money. No cash changes hands, reducing both petty... View Details
Keywords: by John Macomber; Construction
  • 11 Nov 2014
  • First Look

First Look: November 11

significant amounts of capital required to get the company to an exit event given the changing climate for clean tech investments? These questions became more pressing following Lerner's call that Bluelock had chosen not to continue... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2007
  • Research & Ideas

Adding Time to Activity-Based Costing

economic model. Even a simple time-driven ABC model will fundamentally change the way the company manages its process improvements, its product variety, and its individual customer relationships. Typically, time-driven ABC projects pay... View Details
Keywords: by Sarah Jane Gilbert
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

networks. If Posse defined its impact as changing the demographic makeup of the leadership of professions such as law, business, medicine, and education, then perhaps it should continue to target only the most selective colleges. The case... View Details
Keywords: Martha Lagace
  • 27 Jan 2015
  • First Look

First Look: January 27

reducing banks' leverage reduces the risk and cost of equity but does not change the weighted average cost of capital, and thus the rates for borrowers. We confirm that the equity of better-capitalized banks has lower beta and... View Details
Keywords: Sean Silverthorne
  • 03 Apr 2012
  • First Look

First Look: April 3

supply chain system. When commodity prices became more volatile in 2007 and 2008, executives at Domino's changed the way they worked with suppliers and franchisees to manage costs and risks and better leverage the assets of the supply... View Details
Keywords: Carmen Nobel
  • 06 Aug 2007
  • Research & Ideas

High Hills, Deep Poverty: Explaining Civil War in Nepal

households cope? After a conflict ends, how long does it take for households to recover? How do mechanisms like occupational change or migration contribute to recovery from crisis? Quy-Toan Do and I are planning to study this question, in... View Details
Keywords: by Martha Lagace
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

DTCA may provide educational value by informing and encouraging consumers to take advantage of the best treatments available. Other conditions, such as heartburn, can often be treated with changes in diet and lifestyle, or by less... View Details
Keywords: by Manda Salls
  • 10 Mar 2002
  • Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

decisions regarding strategy, tactics, and then produce instructions for the team. But that scenario doesn't represent real life, as far as I understand it or experience it, because the goal and the strategy is changing constantly. There... View Details
Keywords: by Michael Watkins
  • 28 Jan 2002
  • Research & Ideas

Read All About It! Newspapers Lose Web War

papers got burned in their rush to create Web-based products, have you detected any change in how the industry may greet future such challenges? That is, once burned, twice shy? A: Unfortunately, after all of their efforts, many... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation; Information; Publishing
  • June 2013 (Revised September 2016)
  • Supplement

Governance and Sustainability at Nike (B)

By: Lynn S. Paine, Nien-he Hsieh and Lara Adamsons
Two members of Nike's executive team must decide what sustainability targets to propose to Nike's CEO and to the corporate responsibility committee of Nike's board of directors. Set in 2012, the case traces the evolution of Nike's approach to environmental and social... View Details
Keywords: Nike; Hannah Jones; Mark Parker; Phil Knight; Philip Knight; Eric Sprunk; Jill Ker Conway; Phyllis Wise; Don Blair; Sustainable Business And Innovation; SB＆I; Flyknit; DyeCoo; Footwear; Athletic Footwear; Apparel; Athletic Apparel; Sustainability; Greenpeace; Detox Campaign; Dirty Laundry; Water; Water Use; Water Pollution; Water Resources; Corporate Responsibility Committee; Judgment; Board Of Directors; Board Committees; Environmental And Social Sustainability; Footwear Industry; Decision Choices and Conditions; Decisions; Ethics; Fairness; Globalized Firms and Management; Multinational Firms and Management; Globalized Markets and Industries; Governance; Corporate Accountability; Corporate Governance; Innovation and Invention; Innovation and Management; Innovation Leadership; Innovation Strategy; Goals and Objectives; Management Practices and Processes; Corporate Social Responsibility and Impact; Performance; Alignment; Supply Chain; Organizational Change and Adaptation; Judgments; Apparel and Accessories Industry; Asia; China; United States; Oregon; Portland
Related
  • January 2018
  • Supplement

Scaling Swagbucks (B)

By: Jeffrey F. Rayport and Matthew G. Preble
“Swagbucks (B),” HBS No. 817123, picks up in mid-2014 following the events described in “Swagbucks (A),” HBS No 817122. Davis and Gorowitz were successful in their efforts to position the company for scale without negatively affecting the company’s foundational... View Details
Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Information Technology; Internet and the Web; Transition; Leadership; Web Services Industry; Technology Industry
Related
  • 12 Aug 2008
  • Op-Ed

Google-Yahoo Ad Deal is Bad for Online Advertising

elect to increase or decrease the number of advertising positions it shows on a page. Google can change the placement and prominence of ads, or make some ads more prominent than others. Google can reward or penalize advertisers through... View Details
Keywords: by Benjamin G. Edelman; Advertising; Publishing
  • 22 Apr 2002
  • Lessons from the Classroom

Entrepreneurship: It Can Be Taught

opposed to changing your character. One case that students consistently rate highly centers on a Harvard MBA who spent the first ten years of his career working at General Electric and other large companies and then eventually buying his... View Details
Keywords: by Staff
  • 17 Feb 2021
  • Research & Ideas

Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring

less.” LEADING IN TIMES OF UNCERTAINTY More Stories in This Series How Remote Work Changes What We Think About Onboarding What Leaders Can Do to Fight the COVID Fog It’s Time to Reset Decision-Making in Your Organization What the... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

discussing the hypotheses and potential responses. Communicate the "ideal client profile" and the implications. An ICP typically implies changes well beyond sales and marketing. The example in the article indicates how it led... View Details
Keywords: by Sean Silverthorne
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

alliances later. "Co-optition," an awkward term for knowing how to cooperate with competitors, is the operating mode in rapidly changing industries. This requires a dash of humility as well as honor and integrity. Graciousness... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 05 Jul 2011
  • First Look

First Look: July 5

time, the company has announced a commitment to improve customer responsiveness and reduce the "fill rate," the time it takes to fulfill new orders. These changes may require adding warehouses or outsourcing fulfillment... View Details
Keywords: Sean Silverthorne

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