Publications

March 2004 (Revised June 2004)
Case

Massport (A): The Aftermath of 9/11

This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details

Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts

April 2013
Case

Luca de Meo at Volkswagen Group

By: Linda A. Hill and Dana M. Teppert

Luca de Meo, chief marketing officer of Volkswagen Group, reflects on his time leading the marketing department at Volkswagen Passenger Cars brand. In particular, he thinks about the environmental sustainability initiative launched by marketing called "Think Blue" and... View Details

Keywords: Marketing; Sustainability; Branding; Leadership; Change Management; Environmental Sustainability; Auto Industry; Germany

February 2001 (Revised May 2001)
Case

Wipro Technologies (A)

By: Lynn S. Paine, Carin-Isabel Knoop and Suma Raju

The new general manager of Wipro's software services division has been brought on board from General Electric to develop the division into a leading provider of software services to the world's largest corporations. A native of India who received management training in... View Details

Keywords: Business or Company Management; Cross-Cultural and Cross-Border Issues; Transformation; Change Management; Human Resources; Software; Information Technology Industry; India

1992
Book

South Africa: Prospects for Successful Transition, Nedcor-Old Mutual Scenarios

By: R. Tucker and B. R. Scott

Keywords: Transition; South Africa

August 2012
Supplement

Milwaukee (B5): James Godsil, Co-Founder, Sweet Water Organics

By: Rosabeth Moss Kanter and Matthew Bird

Keywords: Management; Change; Wisconsin

April 2008
Article

Land Titling and Rural Transition in Vietnam

By: Lakshmi Iyer and Quy-Toan Do

Keywords: Transition; Viet Nam

December 1998
Teaching Note

Disruptive Technologies: Catching the Wave TN

By: Clayton M. Christensen

Teaching Note for (95103). View Details

Keywords: Disruption; Technology

January – February 1991
Article

Championing Change: An Interview with Bell Atlantic's CEO Raymond Smith

By: R. M. Kanter

Keywords: Change; Information; Telecommunications Industry

September 24, 2014
Article

The Climate Needs Aggressive CEO Leadership

By: Auden Schendler and Michael W. Toffel

Read Now

January 2022 (Revised November 2022)
Case

Indigenous Wisdom and the Climate Crisis

By: Reshmaan N. Hussam, Nadia Ahmad and Grace Liu

1989
Chapter

Leadership and Organization Change: Beyond the Magic Leader

By: M. Tushman

Keywords: Leading Change; Organizational Change and Adaptation

August 1993
Case

Giddings & Lewis: In Search of the Cutting Edge (A)

By: Robert G. Eccles Jr., Nitin Nohria and Norman Klein

Keywords: Change Management; Corporate Strategy; Social Enterprise

June 2015
Supplement

Generating Higher Value at IBM (A): EPS Forecasting Model

By: Benjamin C. Esty and Scott Mayfield

This case analyzes IBM's financial performance and its capital allocation decisions over a 10-year period from 2004-2013, during which IBM returned more than $140B to shareholders through a combination of dividends and share repurchases. During this time, CEO Sam... View Details

Keywords: Dividends; Share Repurchases; Earnings Guidance; Financial Statement Analysis; Financial Ratios; Payout Policy; Earnings Per Share (EPS); Earnings Management; Change Management; Leadership; Transformation; Financial Strategy

May 2000
Supplement

GE Compilation: Jack Welch 1981-1999

By: Christopher A. Bartlett

Excerpts of videotaped presentations and interviews with Jack Welch in five different time periods from 1981 to 1999. Welch comments on progress on GE's strategic, organizational, and managerial transformation, and his own role in leading that change. View Details

Keywords: Transformation; Leading Change; Managerial Roles; Organizational Change and Adaptation; Strategy

December 1993
Case

Bay State Milling Co.

By: Ray A. Goldberg

Flour milling in recent years has had a great deal of consolidation. The fourth generation of a privately held firm is debating how to protect themselves in the industry as consumption, production, competition, logistics, technology, and patterns are all changing. View Details

Keywords: Change Management; Transition; Economics; Cross-Cultural and Cross-Border Issues; Operations; Consolidation