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  • April 2006 (Revised October 2006)
  • Case

Best Buy Co., Inc.: Customer-Centricity

By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis
With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in... View Details
Keywords: Customer Focus and Relationships; Service Operations; Business Earnings; Financial Crisis; Failure; Business Model; Leadership; Segmentation; Value Creation; Electronics Industry; United States; Canada; Mongolia
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  • TeachingInterests

Marketing Models Doctoral Seminar

This course is a doctoral level course on Quantitative Marketing. We will cover methodological as well as substantive topics this semester. Methodological topics include: Choice models, Entry and Exit models, Dynamic structural models, Bayesian estimation methods... View Details

  • 04 Nov 2014
  • First Look

First Look: November 4

Aldo Musacchio Abstract—This book is the Spanish edition of our award winning paper "These Are the Good Old Days: Foreign Entry and the Mexican Banking System." NBER Working Paper Series, No.... View Details
Keywords: Sean Silverthorne
  • Web

California - Global

will humans play in a future of intelligent digital collaborators? March 2025 (Revised May 2025) Case Primetime Partners: Investing in Healthspan, Wealthspan, and Workspan By: Rembrand Koning , Nicole... View Details
  • 28 Feb 2014
  • HBS Seminar

Paula Stephan, Georgia State Univ and NBER

  • Program

Ascending the Peak: Finding the Leader Within—Virtual

with conviction through challenging times Develop a personal leadership plan that will enrich and strengthen the way in which you lead long after the course ends Lead organizational change Increase your ability to work effectively with... View Details
  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

with technology take longer, they're harder to follow. I'm involved, in addition to running Merck, I co-chair the commission in New Jersey about re-opening the state. Corporate America is asking what it needs to do about racial inequality. And we are View Details
Keywords: by Staff; Pharmaceutical
  • 12 PM – 1 PM EDT, 26 Oct 2016
  • Webinars: Career

Avoid the Mid-Career Slump

Do you feel stuck in your career? Are you working hard yet not making as much progress as you would like? Are you afraid you are plateauing prematurely or, even worse, heading for burnout? Or maybe you feel you're not performing to your potential? Welcome to the... View Details
  • April 2017
  • Case

Imprimis (A)

By: Ramon Casadesus-Masanell, Karen Elterman and Marc Appel
This case examines the strategic choices and evolving business model of Imprimis Pharmaceuticals from the perspective of CEO Mark Baum. The (A) case provides a brief history of the company and of the compounding business, outlining the challenges faced by Imprimis in... View Details
Keywords: Strategy; Healthcare; Drug Compounding; Pharmaceuticals; Compounding; Drug Development; Decision-making; Mark Baum; Imprimis; Small Business; Decisions; Cost vs Benefits; Business Strategy; Business Model; Decision Choices and Conditions; Pharmaceutical Industry; United States
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  • 2014
  • Working Paper

Institutional Strategies in Emerging Markets

By: Christopher Marquis and Mia Raynard
We review and integrate a wide range of literature that has examined the strategies by which organizations navigate institutionally diverse settings and capture rents outside of the marketplace. We synthesize this body of research under the umbrella term... View Details
Keywords: Strategy; Organizations; Emerging Markets
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    Patent Trolls: Evidence and Proposed Solutions

     

    The Growing Problem of Patent Trolling • SCIENCE • VIDEO

    View Details

    • 20 Mar 2008
    • Working Paper Summaries

    Sell Side School Ties

    Keywords: by Lauren H. Cohen, Andrea Frazzini & Christopher J. Malloy; Financial Services
    • 2013
    • Chapter

    Beyond Platinum: Making the Case for Titanium Buildings

    By: Jock Herron, Amy C. Edmondson and Robert G. Eccles
    Buildings are the nation's greatest energy consumers. Forty percent of all our energy is used for heating, cooling, lighting, and powering machines and devices in buildings. And despite decades of investment in green construction technologies, residential and... View Details
    Keywords: Buildings and Facilities; Energy; Attitudes; Environmental Sustainability; Construction Industry; Green Technology Industry; United States
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    • February 2009 (Revised February 2012)
    • Case

    Exeter Group, Inc. (A)

    By: Robert G. Eccles, Das Narayandas and Kerry Herman
    Jonathan Kutchins and Mark Cullen, managing partners of IT consulting firm Exeter Group, Inc., are considering four potential client engagements. Three of them involve prominent universities, an area of market strength for the firm, and one involves a top-tier strategy... View Details
    Keywords: Decision Choices and Conditions; Resource Allocation; Market Entry and Exit; Service Operations; Performance Capacity; Business Strategy; Information Technology; Consulting Industry
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    • Research Summary

    Overview

    By: Jeremy Yang
    Professor Yang's recent work focuses on understanding and solving important managerial problems in the creator economy. His projects are organized around the 4Cs: creator, content, community, and commerce. On creator, he studies creator inequality and bias. On content,... View Details
    • November 2006
    • Exercise

    Sell Yourself!

    By: Thomas J. Steenburgh and Michael I. Norton
    Helps students develop an effective sales pitch for their greatest asset--themselves. Also, broadens their understanding of how salespeople sell products and services. Before class, students are asked to interview a potential employer and to develop a preliminary sales... View Details
    Keywords: Marketing; Sales; Product; Service Operations; Interpersonal Communication; Personal Development and Career
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    • 11 Mar 2013
    • News

    Encourage Small Wins—and the Big Wins Are More Likely to Come

    • 02 Jan 2011
    • News

    There's Reason to Be Optimistic

    • 18 May 2020
    • News

    Big Structural Change

    • 14 Feb 2017
    • News

    Want to build better patient relationships? Take a page from consumer marketers, advises Harvard fellow