Value Of Data - Publications - Faculty & Research

03 Sep 2014
What Do You Think?

Who Should Choose Your Boss?

necessarily the best team leader, because a lot of board members don't value the team leadership aspect of the position." Clifford F. Baker put it this way: "Having... View Details

Keywords: by James Heskett; Food & Beverage

30 Mar 2009
Research & Ideas

Professional Networks in China and America

trust, individuals express care for the welfare of their partners and believe in the intrinsic value of such relationships. There is usually genuine emotional investment in... View Details

Keywords: by Sean Silverthorne

22 Jun 2011
Sharpening Your Skills

Sharpening Your Skills: Motivation

professor Rohit Deshpandé looks at the hotel's customer-centered culture and value system. Can Employers Promote Moral Behavior? The Importance of 'Don't' in Inducing Ethical Employee Behavior Professors... View Details

Keywords: Re: Multiple Faculty

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

reality of an organization." —Daniela Beyersdorfer When market analysts believed, for example, that BP's mature assets' value would decline quicker than its own calculations showed, or that the... View Details

Keywords: by Martha Lagace; Energy; Utilities

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

Q: You write a lot about corporate culture in companies such as Zappos. Why is culture so important? A: Morriss: A culture exists to influence how people think, so their discretionary behavior will be consistent with the values View Details

Keywords: by Deborah Blagg; Service

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

case of hotels, professionals tend to not be as well-regarded anymore. Why? Because they have different values of what they consider important than [the average consumer does].... View Details

Keywords: by Brian Kenny; Advertising; Travel

08 May 2020
In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

community support. John J-H Kim: Rip up old plans and look ahead Nonprofit leaders should focus on new ways of delivering and meeting their core mission. A common mistake that all leaders make during a crisis is to make slow decisions.... View Details

Keywords: by Danielle Kost

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

CEOs have never had so many ways to communicate with their employees. But despite the availability of Slack, internal newsletters, and virtual town hall meetings, organizations can still go quiet. One of the... View Details

Keywords: by Ami Albernaz

23 Mar 2016
Research & Ideas

Researchers Prove C-Suite Gender Gap—but Can’t Explain It

probability of reaching the top, nor are they paid equally,” the researchers write. An entire nation of data To investigate the gender gap, the research team collected View Details

Keywords: by Carmen Nobel

26 Jul 2016
Research & Ideas

Where will Pokémon Go with Your Personal Information?

all time. Data analytics firm Similar Web reported that in its first week alone, the app had been installed on nearly 11 percent of all Android phones in the United States, and surpassed Twitter’s daily... View Details

Keywords: Re: Willy C. Shih; Video Game; Entertainment & Recreation

13 May 2008
First Look

First Look: May 13, 2008

gain to the other and is equivalent to decreasing the dispersion of the latter's values for the items he does not receive without changing their total. One-agent monotonicity requires that such a change... View Details

Keywords: Martha Lagace

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

you might well reduce the variance or expected value of environmental costs and come out ahead of your competition, he said. Case Study: BP The case View Details

Keywords: by Martha Lagace

March 2022 (Revised March 2024)
Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane

Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details

Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States

Citation

Educators

Purchase

13 Oct 2003
Research & Ideas

Negotiating Challenges for Women Leaders

Below, excerpts from an interview. Lagace: What is an example of an experiment you've conducted that looks at differences in how women and men negotiate? McGinn: One of the interesting first pieces View Details

Keywords: by Martha Lagace

06 Apr 2020
Research & Ideas

Where Do Workers Go When the Robots Arrive?

effect on population size." Impact of robots more widespread Tabellini and his colleagues compiled data from 722 US commuting zones (CZs), or areas where people live to commute to work. They split 25 years... View Details

Keywords: by Rachel Layne; Manufacturing

24 Feb 2014
Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

500,000 listings and counting. (By way of comparison, hotel industry giant Marriott offers around 530,000 rooms worldwide.) Airbnb, which has been valued at roughly $2.5 billion, recently closed a $200... View Details

Keywords: by Carmen Nobel; Construction; Real Estate; Advertising

22 Mar 2010
Research & Ideas

One Strategy: Aligning Planning and Execution

Established enterprises have customer relationships, channels to market, technical capabilities, critical data and information about consumers, along with a myriad other factors that will increase the impact View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

25 Feb 2013
Research & Ideas

Lean Strategy Not Just for Start-Ups

effects—wherein the value of a service is dependent on the number of people using it. Case in point: Amazon.com's attempt to enter the online auction business failed because... View Details

Keywords: by Carmen Nobel; Financial Services

01 Oct 2001
Research & Ideas

Five Questions for James Austin

by the two organizations discovering, incrementally, opportunities for mutually beneficial value creation. The closer collaboration is fostered by a perception of shared objectives and View Details

Keywords: by Carla Tishler

09 Jun 2009
First Look

First Look: June 9

has a positive effect on current hours. As we show, the model also has reasonable implications for stock prices. We estimate our model for data post-1984 and show that the innovations shock accounts for nearly a third View Details