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  • June 2010 (Revised October 2011)
  • Case

ProPublica

By: Michel Anteby, Philippe Bertreau and Charlotte Newman
Stephen Engelberg, ProPublica's managing editor, entered the organization's newsroom located in lower Manhattan on September 16, 2008. He knew a historical financial debacle was happening at his doorstep, yet none of his journalists were covering that beat. It would... View Details
Keywords: Employee Relationship Management; Leadership; Leading Change; Resource Allocation; Organizational Culture; Motivation and Incentives; Journalism and News Industry; Publishing Industry; New York (city, NY)
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  • August 2006 (Revised September 2007)
  • Supplement

Istituto Clinico Humanitas (C): Pronto Soccorso

By: Richard M.J. Bohmer
Follows on from the cases Istituto Clinico Humanitas (A) and (B). Describes the design and running of the new Humanitas Emergency Department. Istituto Clinico Humanitas has developed a very efficient operating system for dealing with elective (largely surgical)... View Details
Keywords: Health Care and Treatment; Organizational Change and Adaptation; Service Operations; Service Delivery; Customer Focus and Relationships; Health Industry; Italy
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  • February 2001 (Revised October 2002)
  • Background Note

Entrepreneurial History: A Conceptual Overview

By: Nancy F. Koehn
Analyzes HBS cases on five entrepreneurs and the companies they built: Josiah Wedgwood, Henry Heinz, Marshall Field, Howard Schultz of Starbucks, and Michael Dell. These five cases and their accompanying teaching notes comprise a course module on entrepreneurial... View Details
Keywords: Transition; Demand and Consumers; Competition; Business History; Entrepreneurship; Customer Focus and Relationships; Business Strategy; Society
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  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

the Minimum Wage on Firm Exit By: Luca, Dara Lee, and Michael Luca Abstract—We study the impact of the minimum wage on firm exit in the restaurant industry, exploiting recent changes in the minimum wage at the city level. We find that the... View Details
Keywords: Sean Silverthorne
  • 21 Mar 2017
  • First Look

First Look at New Research, March 21

obstruct change necessitated by unexpected deviations from the plan. More broadly, by contrasting vigorous missionary work and reluctant evangelism as alternative pathways, we demonstrate how market-creation efforts can undermine... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2016
  • Op-Ed

Brexit: Should Britain Stay or Go?

work closer together on global challenges, from poverty and migration to climate change and energy security, from terrorism to geopolitical issues. This requires a new, bold common purpose that can take it to the next stage of its... View Details
Keywords: by Geoffrey G. Jones & Dante Roscini
  • 08 Aug 2016
  • Lessons from the Classroom

Panic Management: Keep Your Eyes on the Road

as putting someone on your back and getting them over the hill, you are changing your approach to: How can we use this hill to build your capacity to get over the next one? “You’re not trying to fix someone,” Margolis said. “[You’re... View Details
Keywords: by Dina Gerdeman
  • 14 Jul 2015
  • First Look

First Look: July 14, 2015

(2) structure-oriented approaches that redesign specific incentives, tasks, and decisions to reduce temptations to cheat in the environment. This paper explores how these approaches can change behavior. We argue that integrating both... View Details
Keywords: Sean Silverthorne
  • 20 Jul 2015
  • Research & Ideas

Globalization Hasn’t Killed the Manufacturing Cluster

Pisano says. "They were making wooden chairs—nice wooden chairs—but the market was shifting to plastics, composites, different designs, et cetera, and they weren't changing their capabilities." Sixty kilometers away, Livenza is thriving... View Details
Keywords: by Roberta Holland; Manufacturing; Apparel & Accessories; Fashion
  • 14 Jan 2008
  • Research & Ideas

Mapping Polluters, Encouraging Protectors

Citizens, industrial polluters, and scholars do not usually see eye to eye—but that may change with a new Web site that monitors corporate environmental performance in the United States. According to the university professors who created... View Details
Keywords: by Martha Lagace; Manufacturing; Chemical
  • 04 Oct 2004
  • Research & Ideas

Start to Measure Your E-commerce Success

is not much historical data and experience for managers to draw upon when developing or applying metrics, and many economic benefits of e-commerce projects are seen as difficult to measure. Further, the pace of change in e-business and... View Details
Keywords: by Marc J. Epstein
  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

Reason: Commerce Bank decided to differentiate on service. For starters, it offers seven-day branch banking, giving customers extra convenience. In addition, every branch includes so-called penny arcades, coin changing machines that are... View Details
Keywords: by Martha Lagace
  • 26 Apr 2004
  • Research & Ideas

A Clear Eye for Innovation

pharmaceutical unit, was on its way to becoming a billion-dollar business. More recently, Ciba Vision has continued to reap the benefits of ambidexterity by pioneering so-called fashion lenses that allow people to change the color of... View Details
Keywords: by Charles A. O'Reilly III & Michael L. Tushman
  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

barriers to terminating relationships), the nature of performance change (a gradual decay in performance can increase the likelihood that firms will persevere in underperforming relationships), organizational factors (for example, an... View Details
Keywords: by Peter K. Jacobs
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

composition as a key but largely endogenous part of development, while structural economies conceptualizes it as a fundamental driver. Competitiveness policy is about leveraging existing clusters as a platform for upgrading microeconomic fundamentals, where structural... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

individual entrepreneurs and organizations. But, in the age of M-form corporations, managing "implies responsibility for attempting to shape the economic environment, for planning, initiating, and carrying through changes in that... View Details
Keywords: by Pankaj Ghemawat
  • 05 Sep 2012
  • First Look

First Look: September 5

markets. We find that introducing a signaling mechanism increases the welfare of workers and the number of matches, while the change in firm welfare is ambiguous. A signaling mechanism adds the most value for balanced markets. Should You... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

in Austria, China, and India. Students can explore strategy transformation, geographic expansion, the process of introducing new measurement approaches, alignment of activities with strategic goals, and issues in leading change both... View Details
Keywords: Martha Lagace
  • 13 Nov 2007
  • Research & Ideas

Six Steps for Reinvigorating America

prosperity, with exuberance about the promise of new technology. In the subsequent years, the place of America in the world has changed dramatically. The dot-com boom was followed by a recession, and only recently has the technology... View Details
Keywords: by Sean Silverthorne
  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

and changes in the practitioner community that we were drawn to try to operationalize our thinking into recommendations that would allow the actors to do things differently, and dramatically increase the value we could achieve from all... View Details
Keywords: by Roger Thompson; Health

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