Publications

SSRN

Blog

Eight Steps to Board Success for Female Executives

will be valued by the company. Be realistic about whether you are a good match for at least some of what the company is seeking. Step 2: Prepare Your Personal Elevator Pitch You will need materials that... View Details

Web

Published CSV Cases - Institute For Strategy And Competitiveness

HBS ISC Creating Shared Value CSV Creating Shared Value CSV Explained Emerging Topics CSV in Practice Published CSV Cases Published CSV Cases Published CSV Cases Please find below a selection View Details

Web

Business for Social Impact | Social Enterprise | Harvard Business School

Since its inception, the Social Enterprise Initiative has explored the role of business in creating social value. Early efforts in the late 1990s included hosting a research conference on business leadership in the social sector and... View Details

May 2017
Case

Fresh to Table

By: Gautam Mukunda and Brooks C. Holtom

After the contentious firing of an office manager, the leadership at Fresh to Table, a software-as-a-service provider for luxury hotels and restaurants, make an unpleasant discovery. While reviewing the office manager's internal electronic communications, company... View Details

Keywords: Behavior; Resignation and Termination; Organizational Culture; Values and Beliefs; Leadership

Educators

26 Oct 2021
Research & Ideas

What Companies Want Most in a CEO: A Good Listener

listen empathetically, welcome input, and rally the workforce around a common goal, according to a recent study by a team of researchers including Harvard Business School Professors Raffaella Sadun and Joseph Fuller, who analyzed... View Details

Keywords: by Jay Fitzgerald

Web

Impact Stories | Social Enterprise | Harvard Business School

Mizuho Kanai (MBA 2018) was fulfilling her summer internship at ... An Emerging Entrepreneur Patricio Bichara MBA 2015 Patricio “Pato” Bichara (MBA 2015) learned something impor... Values Matter—No Matter Where You Are Shilla Kim-Parker... View Details

2015
Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details

Keywords: Management; Leadership; Service Operations; Service Delivery

Web

Design Thinking Course | HBS Online

of Project Work Featured Exercises SIT’s Closed World: Divide an existing product, service, model, or strategy into components and manipulate them to break cognitive fixedness and generate ideas 6-7 hrs Module 4 Content Week - Ideate,... View Details

Web

Training Materials - Research Computing Services

lesson materials on GitHub FASRC's PDF on Unix Tricks and Text Processing Data Science Overview of Natural Language Processing: Techniques and Tools Presentation Slides Workshop Recording Databases and SQL... View Details

01 Sep 2023
News

Research Brief: Making Way for Moonshots

not their value judgments across projects,” Krieger advises. Also, introduce more people with varied backgrounds into the selection process. “For example, a venture capitalist is trained to think about possibility, rather than the... View Details

Keywords: Jen McFarland Flint

May 2013
Article

How to Negotiate with VCs

By: Deepak Malhotra

VC-entrepreneur partnership agreements often contain flaws that become highly damaging as the parties come up against issues of power, trust, and much more. Yet many of the flaws are systematic and predictable—and hence preventable. The author, a longtime consultant to... View Details

Keywords: Venture Capital; Negotiation Tactics; Entrepreneurship

October 2009 (Revised December 2010)
Case

GE Money Bank: The M-Budget Card Initiative

By: Michael L. Tushman, Sebastian Raisch and Christian Welling

The M-Budget Card case study is about mastering the challenges of an exploratory strategic initiative in a context marked by time pressure and frequent change. M-Budget was the first of a series of highly successful projects that established GE Money Bank as a leader... View Details

Keywords: Corporate Entrepreneurship; Credit Cards; Leading Change; Product Launch; Product Development; Groups and Teams; Banking Industry; Switzerland

Educators

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

contradicts what we "know" to be true; and to maintain clarity about our priorities and goals, so that we can be constantly vigilant in assessing the connection between what we value and what we say and do. One need not have... View Details

Keywords: by Mallory Stark

March 2021
Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei

This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details

Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance

December 2016
Article

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

By: Michael Luca and Georgios Zervas

Consumer reviews are now part of everyday decision making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details

Keywords: Ethics; Marketing Reference Programs

2015
Working Paper

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

By: Michael Luca and Georgios Zervas

Consumer reviews are now part of everyday decision-making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details

Keywords: Information; Competition; Internet and the Web; Ethics; Reputation; Social and Collaborative Networks; Retail Industry; Food and Beverage Industry

SSRN

Read Now

17 Apr 2014
Working Paper Summaries

Poverty and Crime: Evidence from Rainfall and Trade Shocks in India

Keywords: by Lakshmi Iyer & Petia Topalova

January–February 2023
Article

Data-Driven COVID-19 Vaccine Development for Janssen

By: Dimitris Bertsimas, Michael Lingzhi Li, Xinggang Liu, Jennings Xu and Najat Khan

The COVID-19 pandemic has spurred extensive vaccine research worldwide. One crucial part of vaccine development is the phase III clinical trial that assesses the vaccine for safety and efficacy in the prevention of COVID-19. In this work, we enumerate the first... View Details

Keywords: COVID-19; Health Testing and Trials; Forecasting and Prediction; AI and Machine Learning; Research; Pharmaceutical Industry

1998
Working Paper

CEO Incentives and Firm Size

By: Brian Hall and George P. Baker

What determines CEO incentives? A confusion exists among both academics and practitioners about how to measure the strength of CEO incentives, and how to reconcile the enormous differences in pay sensitivities between executives in large and small firms. We show that... View Details

Keywords: Business Ventures; Motivation and Incentives; Executive Compensation; Size; Management Systems