government service - Publications - Faculty & Research

March 2011
Case

Terror at the Taj Bombay: Customer-Centric Leadership

On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details

Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai

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10 Nov 2009
First Look

First Look: Nov. 10

http://www.hbs.edu/research/pdf/07-104.pdf Stretching the Inelastic Rubber: Taxation, Welfare and Lobbies in Amazonia, 1870-1910 Author:Felipe Tâmega Fernandes Abstract This paper examines the effect of government intervention via... View Details

Keywords: Martha Lagace

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The 20th Century Zeitgeist - Leadership

Government Intervention Labor Global Events Influence: High 1900 s 19 8.8 million immigrants arrive throughout decade Cities expand Population grows from 76 to 92 million Rural Free Delivery routes added Influence: Medium 10 1910 s 19... View Details

09 Apr 2001
Research & Ideas

Marketing a Country: Promotion as a Tool for Attracting Foreign Investment.

approach is for the government to delegate the management of investment promotion activities to the private sector. This approach often has the disadvantage that the private sector will not handle well the attributes of the task that are... View Details

Keywords: by Louis T. Wells & Alvin G. Wint

01 Jun 2024
News

Quantum Leap

“This is the first new kind of computer in 75 years,” says John Levy (MBA 1979), CEO of the quantum computing startup SEEQC. “And we’re building it on a chip!” Strolling through his company’s design and testing facility in Elmsford, New York, Levy looks less like a... View Details

Keywords: Alexander Gelfand; photographed by Chris Sorensen; quantum computing; innovation; leadership; Computer and Electronic Product Manufacturing; Manufacturing

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Globalization - Faculty & Research

is a high propensity for earnings management. Overall, these findings suggest that country factors explain mean reversion in accounting returns and are therefore relevant for firm valuation. Article Spanning the Institutional Abyss: The Intergovernmental Network and... View Details

09 Sep 2009
First Look

First Look: September 9

the international financial architecture; and the formal rules and informal norms of international organizations. Book link: http://www.tobinproject.org/twobooks/pdf/New_Perspectives_Full_Text.pdf Government as Risk Manager Authors:Tom... View Details

Keywords: Martha Lagace

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

government spending, and consumer spending—consumer spending being the biggest—the United States consistently spends more than 100 percent of its GDP (as high as 106 percent in 2005 and 2006). But of course we produce only 100 percent of... View Details

Keywords: by Sean Silverthorne

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Greenhill House | About

1953 to 1957. An attorney from Michigan, Humphrey became a leader in the American steel industry as the president of the M.A. Hanna Company and consulted with the US government on industrial initiatives in post-World War II Germany. In... View Details

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Research - Behavioral Finance & Financial Stability

government-introduced business lending and corporate bond purchase programs in response to the COVID-19 pandemic. In contrast to the classic lender-of-last-resort thinking, the authors argue that an effective policy response to the pandemic will require the View Details

15 Jun 2021
News

Leading at State

lecturer in Executive Education who also has a background in the civil service in his native Canada, worked with the State Department to design the custom program. Career employees in government agencies... View Details

Keywords: leadership; international relations; politics; Executive Education

22 Dec 2015
First Look

December 22, 2015

2015 The $13 Trillion Question: How America Manages Its Debt The Optimal Maturity of Government Debt By: Greenwood, Robin, Samuel Gregory Hanson Abstract—No abstract available. Publisher's link:... View Details

Keywords: Carmen Nobel

Research Summary

Markets of Progress: Coffee, Commerce, and Community in the Soconusco, Chiapas, 1867-1920

Markets of Progress presents a new holistic story of rural development in Mexico at the turn of the century. In the Soconusco, as in regions throughout the world, the accelerating circulation of commodities and capital, ideas and immigrants reshaped society... View Details

Keywords: Commodities; Coffee; Mexico; Foreign Investment; Institutions; Immigration; Developing Agriculture; Development; Export Crop; Emerging Market; Property Rights; Labor History; History; Capital Markets; Business History; Agriculture and Agribusiness Industry; Latin America; Mexico; Central America

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

successful deployment by credible players (e.g., EDS in systems integration and outsourcing, services such as waste cleanup and welfare recipient job placement for government agencies, and many advertisers... View Details

Keywords: by Benson Shapiro; Manufacturing

28 Mar 2012
What Do You Think?

Are Factory Jobs Important to the Economy?

makes several assumptions: jobs in manufacturing are somehow superior to those in other sectors; jobs in the service sector are somehow less essential to an economic recovery (in spite of the fact that such jobs make up more than 80... View Details

Keywords: by James Heskett; Manufacturing

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

actions. Some of the media (Facebook, Apple, Amazon, Netflix, and Google) they employ, however, represent a threat of monopoly that should be addressed by the very governments that, ironically, could turn big data against us. So say... View Details

Keywords: by James Heskett; Advertising; Consumer Products

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

21 Aug 2013
Research & Ideas

What Went Wrong at J.C. Penney?

for customers to come into the store, he came up with the idea of unique boutiques within each J.C. Penney—the store-within-a-store concept. He added services in the middle of the store where, for example, people got their nails done. He... View Details

Keywords: by Jim Aisner; Retail

06 Jul 2023
News

Home Economics

In a remote village in the Mexican state of Chiapas, 13 women gather in an open-air community space. Each has arrived at their weekly meeting with a small deposit for El Banco—“the bank”—as the women have named the savings club they’ve formed with the assistance of... View Details

Keywords: April White

January 2009 (Revised December 2017)
Case

Who Broke the Bank of England?

By: Niall Ferguson and Jonathan Schlefer

In the summer of 1992, hedge fund manager George Soros was contemplating the possibility that the European Exchange Rate Mechanism (ERM) would break down. Designed to pave the way for a full-scale European Monetary Union, the ERM was a system of fixed exchange rates... View Details

Keywords: Decision Choices and Conditions; Currency Exchange Rate; Investment; Governing Rules, Regulations, and Reforms; Financial Services Industry; European Union

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