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  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

outcomes and costs, the foundations of a health care value framework. The company launches a pilot project to use time-driven activity-based costing (TDABC)... Dec 2014 (Revised Jan 2016) HBS Case Collection Vanderbilt: Transforming a Health Care View Details
  • Web

ICHOM - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network ICHOM International Consortium... View Details
  • Web

Student Spotlight: 2023 HCC Co-Presidents Reflect on Their Time at HBS and the Current Health Care Systems - Blog: Health Supplement

Practitioners Topics Topics Biotech/pharma Care Delivery Clinical Trials Digital Health Global Health Health Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS Insurance/payor Medical... View Details
  • Web

The Essential Porter - Institute For Strategy And Competitiveness

Competitive positioning and sustainable competitive advantage for corporations, business units, and leaders. Learn more about Strategy Key Frameworks & Concepts Value-based Health Care Delivery Drivers of Competiveness The Diamond Model... View Details
  • 17 Jun 2017
  • Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
Keywords: by Jose Alvarez and Len Schlesinger; Retail
  • spring 1991
  • Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details
Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry
Related
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

shopping hours for senior citizens while Woolworths Supermarket in Australia closed a number of stores with less traffic to better enable deliveries to seniors, those with disabilities, and those in quarantine or self-isolation. To learn... View Details
Keywords: by Sean Silverthorne
  • June 2019
  • Case

Athena Bancorp

By: Leonard A. Schlesinger and Sarah Abbott
Athena Bancorp was founded in 2016 by Beth Daniels, a banking professional with 15 years of experience in the industry. Daniels took advantage of what she perceived as a gap in the market caused by recent industry consolidation, a decreasing industry focus on branch... View Details
Keywords: Banks and Banking; Entrepreneurship; Growth and Development Strategy; Organizational Culture; Human Resources; Strategy; Service Delivery; Banking Industry
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  • Web

Affiliated Organizations & Institutions - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network Affiliated Organizations &... View Details
  • Web

Rare Disease Day – Small Numbers, Big Challenges… and Big Opportunities - Blog: Health Supplement

Practitioners Topics Topics Biotech/pharma Care Delivery Clinical Trials Digital Health Global Health Health Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS Insurance/payor Medical... View Details
  • Web

Careers - Health Care

shared. Biotech-Pharma Industry Week Health Care Investing Week Digital Health Industry Week Medtech Industry Week Health Insurance Industry Week Care Delivery Industry Week Alumni Network HBS MBA students are connected to nearly 80,000... View Details
  • 27 Sep 2013
  • Working Paper Summaries

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

Keywords: by Claire Senot, Aravind Chandrasekaran, Peter T. Ward & Anita L. Tucker; Health
  • Research Summary

Overview of Research

My research examines approaches to improving the performance of our health care delivery system with a primary focus on health information technology. Reflecting the interdisciplinary nature of my program, my dissertation draws upon theories and insights from... View Details

  • Research Summary

Managing Marketspace Service Interfaces

By: Jeffrey F. Rayport

Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details

  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

delivery of a company's own offerings. Like an individual species in a biological ecosystem, each member of a business ecosystem ultimately shares the fate of the network as a whole, regardless of that member's apparent strength. From... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 01 Jun 2023
  • News

From Big Pharma to Startup

pitch their experience and skills to each other. That’s how Goble met Dr. Wayne Lencer, a Harvard Medical School professor who had spent a decade developing technology to enable the oral delivery of biological medicines—therapies created... View Details
Keywords: April White
  • Web

Key Stakeholders - Institute For Strategy And Competitiveness

sustainable competition. Providers Stay competitive by adopting a strategic approach, restructuring the delivery of care, and measuring costs and outcomes to increase patient value. Patients Participate actively in managing personal... View Details
  • Web

CSV in Practice - Institute For Strategy And Competitiveness

address lack of health-seeking behavior Packaging of OTC medicines to reflect consumers’ limited spending power A dense network of local distributors to reduce stock-outs Frequent health camps for physicians in rural areas Microfinance partners to improve healthcare... View Details
  • October 2009 (Revised June 2011)
  • Case

Zappos.com 2009: Clothing, Customer Service, and Company Culture

By: Frances X. Frei, Robin J. Ely and Laura Winig
On July 17, 2009, Zappos.com, a privately held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its board of directors' approval to offer to merge the two companies.... View Details
Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Decision Choices and Conditions; Governing and Advisory Boards; Service Delivery; Organizational Culture; Internet and the Web; Valuation; Apparel and Accessories Industry; Retail Industry
Related
  • 11 Aug 2003
  • Research & Ideas

Why Budgeting Kills Your Company

goals for all units, reviewing alternative strategies with business units, and linking resources to delivery of the alternatives with the highest value and best performance characteristics. With this approach, you're more likely to get... View Details
Keywords: by Loren Gary