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  • Web

AASU50 - Alumni

Awarded W.E.B. Du Bois Medals Invocation, by Laura Morgan Roberts Spheres of Influence: A Portrait of Black MBA Program Alumni (HBS Research Findings) Spheres of Influence: A Portrait of Black MBA Program... View Details
  • September 1991
  • Case

Rethinking the Corporate Workplace: Case Managers at Mutual Benefit Life

By: Robert G. Eccles Jr.
In early 1991, a spirit of innovation and organizational change was in the air at Mutual Benefit Life, with the success of the new "case manager" program its most concrete manifestation. Using powerful computer workstations, case managers could see insurance... View Details
Keywords: Organizational Change and Adaptation; Technological Innovation; Change Management; Information Technology; Insurance; Human Resources; Insurance Industry
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  • Web

Historical Data Visualization - Business History

Politics & Economics Adult Literacy Rates Trends Over Time Corporations Apollo Hospitals Historical Maps Commodities Apples, Bananas, Oranges, and Dates (1907) Trends Over Time Corporations Arçelik Corporation (Koç Group) Trends Over Time Commodities Banana Exports... View Details
  • 31 Jul 2023
  • News

Striving for Imperfection

Times. Co-authored with Robert McLean—a director emeritus of McKinsey & Company and the former dean of the Australian Graduate School of Management—the book outlines the attitudes and actions leaders need to employ in an era of... View Details
Keywords: Management of Companies and Enterprises; Management
  • January 1991 (Revised March 1992)
  • Case

USA Today

By: Robert L. Simons
USA Today is a national newspaper struggling to achieve profitability. This case focuses on the use of management control systems to identify emerging opportunities and the formulation of new strategies. The interactive system used by top managers--the Friday... View Details
Keywords: Strategy; Competitive Advantage; Management Analysis, Tools, and Techniques; Managerial Roles; Forecasting and Prediction; Growth and Development Strategy; Risk Management; Labor and Management Relations; Organizational Change and Adaptation; Risk and Uncertainty; Journalism and News Industry; United States
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  • May 1990
  • Background Note

Conjoint Analysis: A Manager's Guide

By: Robert J. Dolan
Presents a non-technical description of the conjoint analysis methodology. Discusses the process by which such a study is done and cites areas of application. View Details
Keywords: Marketing; Mathematical Methods; Forecasting and Prediction
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  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

human contact increased customer loan acceptance by 16%, suggesting that access to human contact can improve long-term service engagement. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55691 Self-Interest: The... View Details
Keywords: Sean Silverthorne
  • October 2016 (Revised December 2016)
  • Module Note

Strategy Execution Module 6: Evaluating Strategic Profit Performance

By: Robert Simons
This module reading demonstrates how to calculate and analyze the profit generated by different business strategies. Formulas and examples are provided to calculate profit generated by changes in market share, revenue growth, efficiency improvements, and support costs.... View Details
Keywords: Management Control Systems; Implementing Strategy; Execution; Evaluating Business Performance; Profitability Analysis; Variance Analysis; Measuring Effectiveness; Measuring Efficiency; Activity-Based Costing; Flexible Budget; Accounting; Strategy
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  • Web

Marketing Awards & Honors - Faculty & Research

2020–2021 Robert F. Greenhill Award. Isamar Troncoso : Selected as an AMA-Sheth Foundation Doctoral Consortium Faculty Fellow by the American Marketing Association in 2021. Isamar Troncoso : Finalist in the... View Details
  • 16 Nov 2010
  • News

The HBS Tunnels

escape routes for Defense Secretary Robert McNamara (MBA ’39) and Alabama Governor George Wallace during student protests and covert entry for police into student-occupied University Hall during antiwar protests in 1968. View Details
Keywords: Keith Larson
  • 2022
  • Article

Improving Efficiency and Reducing Costs of MRI-Guided Prostate Brachytherapy Using Time-Driven Activity-Based Costing

By: Nikhil G. Thaker, Rajat J. Kudchadker, James R. Incalcaterra, Tharakeswara K. Bathala, Robert S. Kaplan, Ankit Agarwal, Deborah A. Kuban, Benjamin D. Frank, Prajnan Das, Thomas W. Feeley and Steven J. Frank
Integrated quality improvement (QI) and cost reduction strategies can help increase value in cancer care. We applied standard QI and TDABC methods to improve workflow efficiency and reduce costs for MRI-guided prostate brachytherapy. We constructed process maps,... View Details
Keywords: Brachytherapy; Quality Improvement; Prostate; Time-Driven Activity-Based Costing; Cost Accounting; Health Care and Treatment; Performance Efficiency; Health Industry
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  • 7 PM – 9 PM PST, 01 Mar 2018
  • HBS Alumni Events

HBS San Francisco Young Alumni Reception

HBS Young Alumni from MBA 2013 - 2017 are invited to a private party at Barbarossa Lounge for an evening of networking and socializing! Hosted by HBS Alumni Relations & HBS Association of Northern California. This event is FREE to attend! Complimentary food and... View Details
  • 26 Sep 2017
  • First Look

First Look at New Research and Ideas, September 26, 2017

worked are positively correlated with firm performance, and differences between family and non-family CEOs account for approximately 18% of the performance gap between family and non-family firms. We investigate the sources of the differences in CEO labor supply across... View Details
Keywords: Sean Silverthorne
  • Web

Developing Instructor Style - Christensen Center for Teaching & Learning

Professor Delong explores why it is important to know how people experience you, whether you are a student, a teacher, or a manager. Transcript Suggested Reading 1995 The Four Temperaments by Alice M. Fairhurst 2003 Leadership Presence... View Details
  • November 2015
  • Article

Cannibalization and Option Value Effects of Secondary Markets: Evidence from the U.S. Concert Industry

By: Victor Manuel Bennett, Robert Seamans and Feng Zhu
We examine how reducing search frictions in secondary markets affects the value appropriated by firms in primary markets. We characterize two effects on primary market firms caused by intermediaries entering secondary markets: the "cannibalization" and "option value"... View Details
Keywords: Cannibalization Effect; Option Value Effect; Secondary Markets; Concert Industry; Craigslist; Competition; Distribution Channels; Entertainment and Recreation Industry
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  • June 1987 (Revised May 1990)
  • Case

John Deere Component Works (B)

By: Robert S. Kaplan
Having installed an activity-based system, the division is now exploring the insight provided by that system. In particular, it is studying the economics of lot-size process planning and product mix management. View Details
Keywords: Activity Based Costing and Management; Production; Business or Company Management; Planning; Cost Accounting; Cost Management; Product Marketing; Management Practices and Processes; Consumer Products Industry; Agriculture and Agribusiness Industry
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  • Web

Video - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Video Video Jan 2019 Presentation How to Measure Costs in Health Care How to Measure Costs in Health Care by Professor View Details
  • 2022
  • Working Paper

Social Protection and Social Distancing During the Pandemic: Mobile Money Transfers in Ghana

By: Dean Karlan, Matt Lowe, Robert Osei, Isaac Osei-Akoto, Benjamin N. Roth and Christopher Udry
We study the impact of mobile money transfers to a representative sample of low-income Ghanaians during the COVID-19 pandemic. The announcement of the upcoming transfers affects neither consumption, well-being, nor social distancing. Once disbursed,... View Details
Keywords: Social Distancing; Social Welfare; Economic Relief; Health Pandemics; Poverty
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  • Article

How Not to Cut Health Care Costs

By: Robert S. Kaplan and Derek A. Haas
Health care providers in much of the world are trying to respond to the tremendous pressure to reduce costs—but evidence suggests that many of their attempts are counterproductive, raising costs and sometimes decreasing the quality of care. Using evidence from field... View Details
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  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

C. Edmondson : Awarded the 2024 Medal for Distinguished Service by the Teachers College at Columbia University. Kris Johnson Ferreira : "Warnings and Endorsements: Improving Human-AI Collaboration Under Covariate Shift" with Matthew... View Details