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- All HBS Web (1,230)
- Faculty Publications (299)
- 19 Apr 2011
- First Look
First Look: April 19
Financial, LLC was a modern merchant bank that provided high quality advisory services and capital to small- and mid-sized inner city businesses. Next Street was a for-profit business that aimed to increase... View Details
Keywords: Sean Silverthorne
- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
above are numerous in a channel that includes, in your comments, food and tobacco producers of unhealthy products (Christy Hitchens, Tom Dolembo); lifestyle equipment and service providers; developers and manufacturers of high-cost... View Details
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food View Details
Keywords: Sean Silverthorne
- 01 Jun 2000
- News
The Right Connections
particularly crucial; yet it is also difficult for external parties to assess the quality of a young firm." Higgins had noticed that in many pre-IPO discussions, venture capitalists would invariably ask company executives what firms they... View Details
Keywords: Judith A. Ross
- 01 Apr 2002
- News
John Mulroney: Center Stage at the Opera
training, and dramatically lower compensation. (Mulroney provides his services pro bono.) "The nonprofit world can be difficult for executives who are accustomed to efficiency and large-company, big-budget solutions to problems," Mulroney... View Details
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
Revenue: The Case of Yelp.com, which explored how restaurant reviews on Yelp affect their bottom lines.) Reviewing The Reviewers After spending some time on Yelp, Luca questioned whether the site's star-based rating system (five stars for the best) truly reflected the... View Details
- 01 Jun 2001
- News
Merrill Lynch's Stan O'Neal
and continuing to improve the quality of service provided. “We have a tremendously successful organization with a legacy of winning. The challenge is to continue to evolve and adapt to the new realities of... View Details
- 21 May 2018
- News
Community Partners Delivers “Expert Goodness” to the Bay Area
services and quality of life. “The HBSCP projects gave me an exciting opportunity to help San Francisco break through a number of short-term challenges to be the world-class city it is rapidly becoming,... View Details
Keywords: Margie Kelley
- 12 Apr 2012
- News
HBS Welcomes Eleven Alumni Startups
York Reena Russell, MBA 2003 Co-founder EnergyGridIQ enabling energy projects northwestern us HBS Association of Northern California Jacquelyn Kung, MBA 2006 COO ClearCare private-pay homecare services southeastern us HBS Club of Atlanta... View Details
- 01 Dec 1999
- News
Christensen and Vernon Remembered
and books, including Teaching and the Case Method. The recipient of numerous honors, Christensen received the HBS Distinguished Service Award in 1993. The Harvard MBA Class of 1963 paid tribute to Christensen by establishing a... View Details
- 01 Jun 2005
- News
NFL Players Tackle Cases at HBS
quarterback for the Kansas City Chiefs. As frequent targets of investment pitches, some of which turn out to be scams, several participants said they had already learned enough to be more astute in evaluating proposals that come their way. For their part, HBS... View Details
- 01 Mar 2005
- News
Answering the Call
234,629 In 1971, T.J. Dermot Dunphy (MBA 1956) became CEO of Sealed Air Corporation, a fledgling New Jersey protective-packaging company. Under his leadership, Sealed Air soon became known for its quality products and technological... View Details
- 01 Sep 2004
- News
Books
Advantage outlines a framework that goes beyond maximizing internal competencies to leveraging the collective competencies of one’s entire network for competitive advantage. Confidence by Rosabeth Moss Kanter (Crown Business) Taking on the elusive View Details
- 01 Sep 2007
- News
Club Leaders Get a Boost from Campus Conference
administrative overhead has fallen approximately 25 percent. “It’s an efficient, functional system,” he adds, citing the program’s capability in database management and automatic processing — two particularly useful qualities when it... View Details
- 29 Jan 2008
- First Look
First Look: January 29, 2008
responsibilities; and address matters of size, scale, and complexity while maintaining the qualities that make professional services firms unique. A valuable new resource, this book redefines the role of... View Details
Keywords: Martha Lagace
- 21 Aug 2000
- Research & Ideas
Faculty Research Looks to Latin America
markets." The War For Talent Professor Ashish Nanda teaches Professional Services as well as Leadership, Values and Decision Making. His research focuses on managing professional service firms. Current... View Details
Keywords: by Martha Lagace
- 01 Sep 2018
- News
An SUV Built for African Roads—by African Workers
full-time employees, the new factory will add another 50 people per shift, doing everything from laser-cutting steel frames to inspection, painting, general assembly, and quality testing. The company worked with contract assembly to build... View Details
Keywords: Amy Yee
- 03 Nov 2015
- First Look
November 3, 2015
job test scores or grant managers discretion in making hiring decisions. We implement our test in the context of the introduction of a valuable job test across 15 firms employing low-skill service sector workers. Our results suggest that... View Details
Keywords: Sean Silverthorne
- Profile
Marcela Sapone
sending gifts, booking appointments and reorganizing closets. By assuming the time-draining task of finding high quality service providers, Alfred secures the best professionals on a subscriber’s behalf.... View Details
- Web
Working at Harvard Business School | Employment
(Chief Human Resources Officer) enjoys the event and interacting with longer service colleagues. “The stories they share are priceless, the memories are heartfelt, their affection for the School is infectious, and the laughter reminds you... View Details