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- All HBS Web
(2,118)
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- Research (1,008)
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- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
performance that are derived through an aggregation of measures of individual business units and functions. It is important to evaluate the performance of both overall e-commerce performance and the specific aspects of e-commerce that lead to revenue enhancement or... View Details
Keywords: by Marc J. Epstein
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
mothers could use. Engineers who do whiz-bang things are not welcome at Intuit. Intuit's philosophy is to increase the customer willingness to pay via e-commerce; the other is take operational savings and wrap it up in a stealth kind of... View Details
Keywords: by Martha Lagace
- 11 Sep 2019
- Research & Ideas
Germany May Have the Answer for Reducing Drug Prices
on performance, a step toward what health economists call “value-based pricing.” “The implication for German health insurers—and indirectly, consumers—has been millions of euros in savings on drug spending, without any evidence so far of... View Details
- 08 Sep 2011
- What Do You Think?
What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?
because of its bulk, created a barrier between the barista and the customer; and offering new products ranging from new breakfast items to stuffed toys. In 2008, Schultz had to step back in to save the company. This raises the question of... View Details
- 13 Nov 2007
- Research & Ideas
Six Steps for Reinvigorating America
energy or saving the planet. If the federal government had said this will be our equivalent of putting a man on the moon, which energized the economy and the country under John F. Kennedy, we could be the leader in a range of new... View Details
Keywords: by Sean Silverthorne
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
virtually every medical condition in some way. Most of the time, the best quality healthcare is also the lowest cost care. The reason is that the lowest costs arise when the patient stays healthy, or gets healthy faster. If you get the diagnosis right, you View Details
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
these charges removed from the credit card ecosystem. Meanwhile, this holiday shopping season users ought to exercise special caution. A link promising extra savings may not be what it seems. Be careful even at trusted sites: Sites as... View Details
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
on-time performance, and offered to share equally with all employees 50 percent of the cost savings achieved by better service. Employees were motivated to achieve this goal and showed initiative in taking actions that helped the company... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
converted from hot-to cold-type printing technologies, and captured the labor cost savings afforded by new techniques. Nieva de Figueiredo, in her study of the post-war U.S. newspaper industry, explains that the demands of managing... View Details
- 15 Mar 2021
- Office Hours
Readers Ask: What's the Next 'Big Thing' in Finance?
[technologies]. Keep your eye on how every firm, from Nordstrom to Intel, integrates these into their processes. Keep your ear to the ground and your eyes open on fintech, and that’ll give you a good direction on the future of finance. Question: Is it a good idea to... View Details
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
habits as well, such as a growing preference for sharing items rather than owning them, and encouraging "showrooming" where shoppers visit stores only to test products—then buy them more cheaply online. The user benefits from lower cost, lower effort, or View Details
Keywords: by Michael Blanding
- 08 Jan 2018
- Research & Ideas
The Startling Percentage of Financial Advisors with Misconduct Records
consumers are saved unnecessarily high fees. Opponents argue the rule would create an uneven playing field between products and raise fees. Related Reading: Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?... View Details
- 24 May 2004
- Research & Ideas
The Watsons: IBM’s Troubled Legacy
pavilions and exhibits clustered around the "Court of Peace" on the fairgrounds. Every major country was represented save Germany. New York's mayor, Fiorello H. La Guardia, had suggested in 1937 that a "Chamber of... View Details
Keywords: by Richard S. Tedlow
- 23 Jul 2018
- Research & Ideas
The Open Office Revolution Has Gone Too Far
water on the idea that there’s no tradeoff—that you will naturally both save in real estate costs and get more collaboration from this kind of design. If the cost motive were sufficiently strong, there might be other things a manager... View Details
Keywords: Re: Ethan S. Bernstein
- 25 Apr 2018
- Research & Ideas
We May Have Taken Too Much Credit for Easing Workplace Segregation
segregation and could be contributing to growing wage inequality among workers in the last generation. Decades ago, companies employed their own janitors, cafeteria workers, and other low-wage support staff. Now, companies often look to View Details
Keywords: by Dina Gerdeman
- 18 Nov 2010
- Research & Ideas
GM’s IPO: Back to the Future
suppliers, tertiary suppliers such as steel and aluminum manufacturers, the dealer network, and providers of financing, especially GMAC. The task of saving two major auto makers was all the more difficult because the companies appeared... View Details
- 12 Mar 2013
- First Look
First Look: March 12
enthusiastically working on HealthCraft part-time for the last few months, contributing from personal savings to build a prototype. But now the pressure is on to discuss and finalize a founding agreement. What should they include in the... View Details
Keywords: Sean Silverthorne
- 30 Oct 2012
- First Look
First Look: October 30
Michael W. Toffel Publication:Organization Science (forthcoming) Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor... View Details
Keywords: Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
meal, so the calorie savings during purchasing translated into calorie savings during consumption. Labeling the calorie content of food during one of the experiments had no measurable impact on ordering... View Details
Keywords: Carmen Nobel
- 07 Dec 2010
- First Look
First Look: Dec. 7
from the rise in copper prices, which had more than tripled since 2003. Copper revenues translated into greater income for the government as Chile's biggest copper producer, Codelco, was a state-owned enterprise. Velasco had chosen to View Details
Keywords: Sean Silverthorne