Quality Management - Publications - Faculty & Research

26 Jan 2010
First Look

First Look: Jan. 26

the point that given the rarity of the strategic approaches to resource allocation, district leaders need more guidance and tools to help them make better decisions and manage the consequences, particularly when they are under enormous... View Details

Keywords: Martha Lagace

March 1990 (Revised June 1993)
Case

Analog Devices, Inc.: The Half-Life System

By: Robert S. Kaplan

The company has committed to major improvements in quality, cost, and on-time delivery performance. Despite strong senior management support, however, the actual rate of improvement was disappointing until a new measurement philosophy was introduced. The new approach... View Details

Keywords: Quality; Performance Improvement; Earnings Management; Financial Reporting; Organizational Change and Adaptation; Performance Productivity; Business or Company Management; Cost Management; Measurement and Metrics; Management Teams; Semiconductor Industry

Citation

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13 Aug 2012
Research & Ideas

When Good Incentives Lead to Bad Decisions

purposes of the experiment, participants had no information other than the data in the original applications. In this way, the researchers could determine whether they made good decisions without the benefit of hindsight. In addition to the View Details

Keywords: by Carmen Nobel; Banking

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Our Team - Impact Investments

with an emphasis on agricultural and financial management. Josh Lerner Jacob H. Schiff Professor of Investment Banking Unit Head, Entrepreneurial Management Josh Lerner is the Head of the Entrepreneurial View Details

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Academics - Health Care

entrepreneurial health care ventures that respond to the massive opportunities created by the escalating cost and uneven quality and access of health care systems globally. Students prepare a business plan, which uses the framework of... View Details

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, and Olivia Jung, a doctoral student at HBS. Co-authors on the paper, which was published in The Joint Commission Journal on View Details

Keywords: by Kristen Senz; Health

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

collision between these two different operating models and ways of solving a consumer problem. On the one hand, you have a more traditional firm with traditional human resource management. In the other model, you have software solving that problem with a bunch of View Details

Keywords: by Dina Gerdeman

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Jana Kierstead | About

Executive Director, Jana leads a team of over 300 full-time professionals who manage the lifelong relationship students have with the School, from admissions and financial aid to student life and career services to reunions and lifelong... View Details

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

the World Economic Forum, and the next day he’s demanding improved performance from Unilever’s senior executives. In my view, Polman isn’t an enigma at all, but a world statesman who exemplifies all the qualities CEOs require in this era.... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

that included retail, financial services, and health care. Tip-offs to toxicity The data reveal three traits that indicate which would-be hire needs a warning label. Human resources managers should be alert to signs an applicant is... View Details

Keywords: by Roberta Holland

01 Jun 2023
News

Curb Appeal

rate—the amount of waste that it recycles and composts—has for years lingered below 18 percent, a fraction of what some other major American cities have achieved. And DSNY has been slow to adopt tools such as rat-proof containers and real-time analytics that could... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

value of AI as an important tool for increasing productivity, reducing costs, and improving the quality of survey designs and insights generated within the fast-growing, $80 billion market research industry. “We’re not saying everyone... View Details

Keywords: by Kristen Senz

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

be depleted by socializing, whereas extroverts feed on cocktail party conversations, displaying the assertive, optimistic, and action-oriented qualities often found in a corporate leader. Yet people often view extroverts as less... View Details

Keywords: by Pamela Reynolds

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

Thanks to the pioneering success of Toyota, the concept of a "lean" operating system has been implemented in countless manufacturing companies and even adapted for industries as diverse as insurance and healthcare. With its focus on standardization, View Details

Keywords: by Julia Hanna; Computer

October 2022
Article

It’s Not Just the Prices: Time-Driven Activity-Based Costing for Initiation of Veno-Venous Extracorporeal Membrane Oxygenation at Three International Sites—A Case Review

By: Michael Nurok, Vin Pellegrino, Marc Pineton de Chambrun, Jonathan Warsh, Meredith Young, Erik Dong, Neil Parrish, Syed Shehab, Alain Combes and Robert S. Kaplan

The United States spends more for intensive care units (ICUs) than do other high-income countries. We used time-driven activity-based costing (TDABC) to analyze ICU costs for initiation of extracorporeal membrane oxygenation (ECMO) for respiratory failure to estimate... View Details

Keywords: Healthcare; Cost; Time-Driven ABC; Health Care and Treatment; Cost Management; Activity Based Costing and Management; Health Industry

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04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

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Career Re-Entry & Flexible Work - Alumni

independent consultants, vetted to meet specific company needs. Expert360 Freelance management platform and marketplace allowing businesses and individuals to come together to do project work. GLG GLG is the world’s leading platform... View Details

24 Feb 2016
Research & Ideas

Why It's Best to Take Tests Early in the Day

recent initiative that depends largely on student test scores to measure teacher efficacy. “There are all sorts of debates in the United States and, more generally, across the globe about how to improve the quality of students’ life in... View Details

Keywords: by Carmen Nobel; Education

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Winners & Runners-Up | New Venture Competition

(DBA 2018) Alumni Track Crowd Favorite Safe surgery, any time, any place. Business Track, 2021 Concord Materials Robert Lane (MBA 2021) Anthony Valente (MBA 2022) Business Track Co-Winner Integrated materials management platform for... View Details

22 Sep 2011
Working Paper Summaries

Measuring Teamwork in Health Care Settings: A Review of Survey Instruments

Keywords: by Melissa A. Valentine, Ingrid M. Nembhard & Amy C. Edmondson; Health

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