Provider Cost - Publications - Faculty & Research

24 May 2018
Research & Ideas

Distance Still Matters in Business, Despite the Internet

Lalocracio Location has always been a vital resource in business. “Location, location, location,” as they say in real estate. But then along came the internet in the 1980s, and suddenly distance-related business costs collapsed for... View Details

Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology

23 Dec 2008
First Look

First Look: December 23, 2008

welfare. Yet, our understanding of this decision is limited. Using an instrumental variables strategy and dataset new to this literature, we provide the first precise, causal estimates of the effects of education on financial market... View Details

Keywords: Martha Lagace

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

below Ohio’s well-publicized Vax-a-Million lottery campaign, where per-person costs were $68, and it’s lower than the $88 to $380 cost per person for flu vaccination campaigns in the US. Along the way, the... View Details

Keywords: by Scott Van Voorhis; Health; Technology

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

leave vacant positions unfilled for immediate, measurable savings. That's the retail way. Moreover, the costs of understaffing aren't easily quantifiable; who can say how many customers are lost to long lines or stock-outs? “You can... View Details

Keywords: by Julia Hanna; Retail

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

for major innovations. The science base was high quality and deep. Research on animal feeds could lead over time into a successful pregnancy test. Unilever's knowledge about edible fats and detergents was second to none in the world. This research base not only View Details

Keywords: by Geoffrey Jones; Consumer Products

22 Apr 2022
Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

incentives to companies, including some that cost nothing to provide, and found that appetite for these workers increased substantially. In particular, providing objective performance information about... View Details

Keywords: by Jay Fitzgerald

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

budget be driven from the revenue targets in the strategic plan. In The Execution Premium, we describe how a time-driven activity-based cost model provides the previously missing link between the revenue... View Details

Keywords: by Martha Lagace

19 Apr 2004
Research & Ideas

Birth of the American Salesman

provided political and religious groups with a way to compete against their rivals for followers. Moreover, with more fluid class boundaries than in European countries, the skills of salesmanship, especially beginning in the late... View Details

Keywords: by Laura Linard

10 Oct 2017
First Look

First Look at New Research and Ideas, October 10, 2017

Forlenza was reviewing Becton Dickinson’s transformation efforts designed to enable the company to innovate and grow in a changing environment. Becton Dickinson had been a successful medical device company for over 100 years. In recent years, View Details

Keywords: Sean Silverthorne

17 Feb 2009
Research & Ideas

What’s Good about Quiet Rule-Breaking

paramedics, how do gray zones operate and why are they significant? A: Occupations, de facto, provide the shared, collective level of understanding that allows moral gray zones to exist. Nurses, paramedics, or flight attendants, for... View Details

Keywords: by Martha Lagace

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

research suggests that negotiators reciprocate concessions based on the benefits they receive, while tending to ignore how much others are sacrificing. One way for the manufacturer to highlight the benefits he was providing to the union... View Details

Keywords: by Deepak Malhotra

29 Aug 2022
Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

these two additional measurements, they may end up with trousers that fit them better. For retailers, the goal is to devise measures that capture the variability in people’s preferences well enough, while minimizing the number of measurements as much as possible to... View Details

Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser

17 Jun 2017
Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details

Keywords: by Jose Alvarez and Len Schlesinger; Retail

24 Jul 2007
First Look

First Look: July 24, 2007

production quantities of the two products based on the characteristics of both markets. We find that increasing disposal cost increases the cost of the primary product, but decreases the View Details

Keywords: Martha Lagace

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

and leadership. Results: Seventy-two frontline staff submitted 138 ideas addressing wide-ranging issues including patient experience, cost of care, workflow, utilization, and access. Two hundred forty-five participated in evaluation.... View Details

Keywords: Dina Gerdeman

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

strategies. The strategy map for a support unit typically includes a financial objective to improve its efficiency in supplying services to the enterprise. This objective is usually measured by the cost of services View Details

Keywords: by Robert S. Kaplan; Service

Research Summary

Overview

By: Boris Vallee

Professor Vallée focuses on financial innovation, investigating it from different angles. This research thread has led him to relate the methods and insights of corporate finance and banking with those of other subfields, including household finance, public finance,... View Details

2009
Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati

"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details

Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation

Citation

Research Summary

The Institutional Foundations of Lending: Indirect Regulation and State-Building

The Institutional Foundations of Lending: Indirect Regulation and State-Building makes two main theoretical contributions to the scholarship on credit markets and institutional development. First, the book demonstrates that opportunistic lenders can take... View Details

07 Aug 2012
First Look

First Look: August 7

is the case, both empirically and theoretically. We provide an analytical model of exchange when there are many highly sensitized patients and show that large cycles of exchange or long chains can significantly increase efficiency when... View Details