Order Taking and Fulfillment - Publications - Faculty & Research

27 Feb 2006
Research & Ideas

When Rights of First Refusal Are a Bad Deal

give the right holder a last-mover advantage. As we discuss in the paper, that conveys a lot of benefits: It allows the right holder to move in and take good deals if they become available to third parties.... View Details

Keywords: by Sean Silverthorne; Construction; Real Estate; Entertainment & Recreation

30 Oct 2019
Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

Eisenmann interviewed recommend that entrepreneurs step back and ask if their ventures are still on track to fulfill their original goals. If the answer is “No,” if they are out of moves, or simply lack the... View Details

Keywords: by Danielle Kost

06 Jan 2014
Research & Ideas

Technology Re-Emergence: Creating New Value for Old Innovations

re-emergence has to take place not only at the industry level and the organizational level, but right on the factory floors." Raffaelli describes the watch collectors and... View Details

Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products

November 2011
Case

Comfort Class Transport: Does Customer Service Need an Overhaul?

By: Michael J Roberts and Paul E. Morrison

The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details

Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry

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22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

mandating that workers suffer through a long and expensive commute to show up to the office a certain number of days a week, just to toil away solo in their cubicles, doesn’t fly anymore, Neeley says. "We have this notion that we need to... View Details

Keywords: by Michael Blanding

15 Mar 2016
First Look

March 15, 2016

Aaron K., and Michael W. Toffel Abstract—Several CEOs are receiving significant media attention for taking public positions on controversial social and environmental issues... View Details

13 Apr 2009
Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

number of improvisers as well. In order to make this work, the players adhere to a set of shared codes—almost like language—consisting of, among other things, key, tempo, groove, rhythm, song form, tradition, View Details

Keywords: by Martha Lagace; Music

April 2021
Supplement

Buy Online, Pickup in Store: Vice President of E-Commerce Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In April 2019, Sylvarella VP of E-Commerce Charla Limont must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. The program implementation created significant problems for the... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Apparel and Accessories Industry; Apparel and Accessories Industry; United States; Canada

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Career Re-Entry & Flexible Work - Alumni

the workforce, supplement your current role, or take on projects following retirement. We recognize that each situation is unique and encourage you to meet with an HBS career coach in View Details

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Balancing Work & Life - Alumni

Careers Balancing Work & Life Careers Balancing Work & Life Achieving the right work-life balance is important, and sometimes it takes practice to achieve what works best for you. Striking the balance... View Details

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Online Management Course | HBS Online

taking this course, get off on the correct side. Take the course so we can talk about it. Richard Pitts Read more learner stories * Source: 2022 surveys and course data All... View Details

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Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015) - Recruiting

her challenge and fulfillment while opening doors to new opportunities. Seeking out a challenge Born in Lagos, Nigeria, Nneka developed a passion early in life for contributing to her home country. She... View Details

14 Jan 2020
Research & Ideas

The Business Case for Becoming a Jack-of-All-Trades

hundred,” Nagle says. Not everyone leaped on the knowledge right away, however. Since the academic community hadn’t anticipated this development, some researchers were quicker to use it than others. In order to figure out who those... View Details

Keywords: by Michael Blanding

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

Harvard Business School says. As part of a sweeping executive order aimed at promoting competition in the American economy, US President Joe Biden specifically called out non-compete agreements as hurtful to innovation View Details

Keywords: by Kristen Senz; Technology

September 1999 (Revised November 1999)
Case

Explore, Inc.

By: Allen S. Grossman, James E. Austin, Myra M. Hart and Sharon Peyus

Documents the creation of a national before and after-school day care program aimed at bridging the gap between school and parents' work schedules. This high-growth, for-profit social enterprise organization operated in what was historically the domain of nonprofit or... View Details

Keywords: Microeconomics; Growth and Development; Order Taking and Fulfillment; Mission and Purpose; Performance Expectations; Quality; Social Enterprise; Travel Industry

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23 Jan 2013
Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

have no direct affiliation with E Ink. By contrast, Hagiu and Wright present examples that fulfill all of the MSP requirements. In the case of eBay, both buyers and sellers... View Details

Keywords: by Julia Hanna

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Online Leadership Principles Course | HBS Online

colleagues and share feedback in ways that enable them to develop and deliver Take charge of your professional development as you navigate the challenges of transitioning from... View Details

06 Feb 2019
Blog Post

7 Tips for a Successful Technology Venture Immersion

course, “The Entrepreneurial Manager.” But I got a true understanding of the gravity of this statement during TVI. With just one week to develop a prototype, we didn’t have time to order new parts or fully investigate bugs View Details

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RGE Report - Race, Gender & Equity

boardroom looks, landing a seat usually takes time. Relationships, in particular, are key. The Board Diversity Network (BDN), a program of the HBS Race, Gender & Equity and Initiative, recently hosted “The... View Details

March 2003
Case

Zara

Fashion retailer ZARA has achieved spectacular growth via a distinctive design-on-demand operating model. This case describes this model and outlines a number of challenges facing the company, with a particular emphasis on its international expansion. Includes color... View Details

Keywords: Business Model; Globalized Firms and Management; Production; Order Taking and Fulfillment; Fashion Industry; Retail Industry

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