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  • All HBS Web  (1,788)
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  • 19 Oct 2009
  • Research & Ideas

Why Are Web Sites So Confusing?

was offering a perfect information service (i.e. one that enabled consumers to find what they want most quickly and efficiently), it would be losing valuable potential revenues. Hence the incentive to attract users with products that they... View Details
Keywords: by Andrei Hagiu & Bruno Jullien
  • 20 Dec 2016
  • First Look

December 20, 2016

Dubra, and Alejandro Lagomarsino Abstract—We analyze the role of people’s beliefs about the rich in the determination of public policy in the context of a randomized online survey experiment. A question we study is the desirability of... View Details
Keywords: Carmen Nobel
  • 09 Nov 2009
  • Research & Ideas

Come Fly with Me: A History of Airline Leadership

evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which are common today, was... View Details
Keywords: by Sarah Jane Gilbert; Air Transportation
  • 17 Oct 2006
  • First Look

First Look: October 17, 2006

the digital music industry. Through its iPod line of portable digital music devices and its iTunes Music Store, Apple controlled more than half of the market for both music player hardware and online music sales. But the evolving ability... View Details
Keywords: Sean Silverthorne
  • 19 Apr 2016
  • First Look

April 19, 2016

Rumie's software and services from the physical tablets to achieve greater reach and scale. In October 2015, Rumie opened the LearnCloud, its proprietary online content curation portal for NGOs, to the... View Details
Keywords: Sean Silverthorne
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in service affect customer demand. Supply... View Details
Keywords: Sean Silverthorne
  • 06 Mar 2012
  • First Look

First Look: March 6

requirements, reorienting the discussion around housing finance reform from keeping mortgage credit cheap to ensuring financial stability, and instituting measures that compel asset managers to compete on the true value of the services... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

applications was provided by interservice competition in the U.S. military after World War II. In this period, American military leaders found themselves debating the arrangements that would best protect legitimate competition between military View Details
Keywords: by Pankaj Ghemawat
  • 09 Apr 2014
  • Research & Ideas

A Playbook for Small-Business Job Creation

received some $180 million in venture funding. The startup lending industry is exciting for a couple of reasons, Mills says. One, these companies can provide online markets that might make it easier for borrowers and lenders to find each... View Details
Keywords: by Carmen Nobel; Financial Services; Financial Services
  • 16 Sep 2014
  • Research & Ideas

Has Apple Reinvented the Watch?

Watch out. Apple hopes to claim a new frontier on your wrist. The company announced its new Apple Watch on Tuesday, sending journalists and a bevy of other observers, online and off, into a flurry of analysis and speculation over a... View Details
Keywords: Re: Ryan L. Raffaelli; Electronics; Retail; Health
  • 12 Aug 2014
  • First Look

First Look: August 12

2014 Journal of Advertising Research Pitfalls and Fraud in Online Advertising Metrics: What Makes Advertisers Vulnerable to Cheaters, and How They Can Protect Themselves By: Edelman, Benjamin G. Abstract—How does View Details
Keywords: Sean Silverthorne
  • 12 Jul 2010
  • Research & Ideas

Rocket Science Retailing: A Practical Guide

Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations... View Details
Keywords: by Martha Lagace; Retail; Auto
  • 30 Aug 2011
  • First Look

First Look: August 30

311-118 Worldwide, and in the U.S. marketplace in particular, the French cachet of L'Oréal was one of its most powerful marketing tools. However, with the opening up of emerging markets, L'Oréal had to cater to a diverse customer base: an... View Details
Keywords: Sean Silverthorne
  • 23 Oct 2012
  • First Look

First Look: October 23

(forthcoming) Abstract Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but... View Details
Keywords: Sean Silverthorne
  • 28 Apr 2010
  • Research & Ideas

Earth Day Reflections

footprint. I realize that not every company can make a commitment like Unilever's, but there are enormous opportunities for companies in tightening up processes. Many of the environmental challenges we face are a result of assuming that environmental goods and View Details
Keywords: by Staff
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

catalog and online channels. We show that the emergence and strength of cannibalizing and complementary effects vary over time, across type of channel, and by type of customer and provides insight into when and where managers can expect... View Details
Keywords: Martha Lagace
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

time. Optimal Deterrence When Judgment-Proof Agents Are Paid in Arrears—With an Application to Online Advertising Fraud Author:Benjamin G. Edelman Abstract I develop a screening model with delayed payments and probabilistic delayed... View Details
Keywords: Martha Lagace
  • 03 Feb 2015
  • First Look

First Look: February 3

Mandates, and the Use of In Vitro Fertilization Services in the United States By: Kiatpongsan, Sorapop, Robert S. Huckman, and Mark D. Hornstein Abstract—Objective: To investigate the relationship between economic activities, insurance... View Details
Keywords: Sean Silverthorne
  • 19 Apr 2011
  • First Look

First Look: April 19

violation of Facebook's terms of service as a non-copyright holder was using the imagery and logo associated with a known brand. Facebook contacted Michael Donnelly, Group Director, Worldwide Interactive Marketing for The Coca-Cola... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2016
  • First Look

January 19, 2016

uses of tax revenues. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50428 Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment By: Edelman, Benjamin G., Michael Luca, and Daniel Svirsky Abstract—Online View Details
Keywords: Sean Silverthorne
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