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Show Results For
-
All HBS Web
(10,098)
- People (64)
- News (3,231)
- Research (3,925)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,353)
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
experience. Among the questions to ask: How have customers perceived their treatment? Have they received above-and-beyond service and how do they think their experiences compare to those of other customers? Evaluate existing data. Do...
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by Pamela Reynolds
- 10 Nov 2022
- Research & Ideas
Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back
series of experiments led by Harvard Business School Associate Professor Christine Exley show that people generally view women as more generous and equality-minded than men—but actually, men and women have similar behaviors and beliefs...
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by Shalene Gupta
- 26 Aug 2019
- Research & Ideas
Lipstick Tips: How Influencers Are Making Over Beauty Marketing
products—as less credible and less trustworthy, according to research by recent Harvard Business School MBA graduate Alessia Vettese. “People used to watch celebrities on the red carpet talking about what they were wearing, or they would...
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- 30 May 2018
- Research & Ideas
Should Retailers Match Their Own Prices Online and in Stores?
self-match? The research team found self-matching can work to a company’s advantage in three ways: Retailers can raise online prices. While prices online tend to be cheaper, a retailer that self-matches can raise the online price of a product to offset the loss the...
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- 15 Oct 2020
- Research & Ideas
IT Job Wages Are No Longer 'Exceptional'
Over the past few decades, information technology jobs worked their way into the popular imagination as among the most stable, fast-rising, and lucrative ways to make a living, bolstered in the 1990s by the dot-com boom. What astronauts...
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- 05 Aug 2022
- Research & Ideas
Why People Crave Feedback—and Why We’re Afraid to Give It
feedback. "We all like to think of ourselves as someone who would give someone constructive feedback, but the study suggests that ... most people don't." “We all like to think of ourselves as someone who...
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by Michael Blanding
- 17 Mar 2008
- Research & Ideas
The Lessons of Business History: A Handbook
proven by the historical evidence of the past. Or more precisely, there have been a wide variety of outcomes, but one persistent generalization is that foreign direct investment does not bring sustainable development unless the host...
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by Sean Silverthorne
- 02 Feb 2023
- Research & Ideas
Why We Still Need Twitter: How Social Media Holds Companies Accountable
somewhere, and then you have operations all over the US or maybe even worldwide,” he says. “It’s actually not that simple to understand what’s going on in all of your facilities.” In that way, social media could be used by companies to...
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- 22 Jan 2018
- Sharpening Your Skills
Why You Are Unhappy at Work
feeling. What can be done to improve the office environment? Research by Harvard Business School professors suggests these problems are not only common—but solvable. Here are some of our most insightful stories about unmotivated employees...
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by Sean Silverthorne
- 04 Mar 2024
- Research & Ideas
Want to Make Diversity Stick? Break the Cycle of Sameness
that he was replacing a woman as opposed to a man affect his decision?” Most likely, yes. In studying the appointments of more than 2,000 federal judges and more than 5,000 corporate board members, Chang found that leaders have a strong tendency to replace “like people...
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by Michael Blanding
- 16 Jan 2013
- Research & Ideas
The Messy Link Between Slave Owners and Modern Management
management today. “How much more do we need to think about our responsibility to people?” As fascinating as her findings were, Rosenthal had some misgivings about their implications. She didn't want to be perceived as saying something...
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by Katie Johnston
- 31 Oct 2018
- What Do You Think?
What is the Function of Fear in Leadership?
leader’s role should involve reducing fear among associates to a minimum. Beatriz commented that, “quite often, team members paralyze due to fear and start delegating upward New KPIs, action plans, and strategies that don’t decipher the bad organizational habits and...
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by James Heskett
- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
customers, and how operational choices affect customer behaviors and firm performance. We all spend a surprising amount of time waiting our turn; by one estimate, Americans wait in line 37 billion hours a year—118 hours for every person....
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- 14 Sep 2020
- Research & Ideas
You're Right! You Are Working Longer and Attending More Meetings
Work-from-home employees whose days seem longer, with more meetings and emails than ever before, may find a new Harvard Business School study validating. An analysis of the emails and meetings of 3.1 million people in 16 global cities found that the average workday...
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by Danielle Kost
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
choices, resulting in more efficient organizations. “It’s about how we think about talent and resource allocation,” Paik says. You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking...
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by Rachel Layne
- 24 Jul 2019
- Lessons from the Classroom
Can These Business Students Motivate Londoners to Do the Right Thing?
out a new letter with an extra line, letting people know that their neighbors were ponying up, implying that they should, too: “We are writing to inform you that we have still not received your tax payment. By now, nine out of 10 people...
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by Dina Gerdeman
- 14 Apr 2003
- Research & Ideas
Pay-for-Performance Doesn’t Always Pay Off
Ideal Laboratory In the early 90s, Hewlett-Packard seemed a perfect setting for innovations in pay. A so-called "built-to-last" company, it was highly decentralized and enjoyed a sense of mutual trust, high commitment, and wide use of management View Details
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by Martha Lagace
- 13 May 2024
- Research & Ideas
Picture This: Why Online Image Searches Drive Purchases
things like, 'When can I find a coat that I like by simply snapping a picture of somebody wearing that coat on the subway?” A new study of a Chinese e-commerce site’s image-powered search tool offers lessons for companies trying to...
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- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
empower the people they're leading Frei: First, you have to learn how to unleash the potential of one person. And that's what we describe in the chapter we call “Love,” because we think it’s the utmost...
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by Kristen Senz
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
A conversation with Nancy Koehn, author of Brand New: How Entrepreneurs Earned Consumers' Trust From Wedgwood to Dell, HBS Press, 2001. "I am just fascinated by the power, the quirks, the determination, and the durability of...
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by Martha Lagace