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  • 18 Dec 2012
  • First Look

First Look: December 18

directions of change on processing times. Using data from 283 hospitals, we find (1) high congestion increases a patient's hospital stay up to 28%, indicating inefficiencies from overloaded resources; (2) a patient stays up to 11.7%... View Details
Keywords: Carmen Nobel
  • September 2024
  • Case

Eat App: Building and Monetizing an End-to-End Dining Experience Solution

By: Elie Ofek and Ahmed Dahawy
Founded in 2015 in Bahrain, Eat App was an up-and-coming player in the global restaurant management software business. In early 2024, having shifted to a product-led growth strategy, the company’s co-founders faced a host of decisions that could greatly impact their... View Details
Keywords: Price; Growth and Development Strategy; Product Marketing; Negotiation Deal; Internet and the Web; Value Creation; Profit; Revenue; Applications and Software; Product; Food and Beverage Industry; Technology Industry; Bahrain; United Arab Emirates; Abu Dhabi; Dubai
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  • June 2020
  • Teaching Note

Brand Storytelling at Shinola

By: Jill Avery, Giana M. Eckhardt and Michael Beverland
Detroit, Michigan, aka “The Motor City,” is known as the birthplace of most of the American classic automotive brands. It is a city filled with the rich history of the industrial age, the pride of American manufacturing, and of the soulful sounds of Motown music. It is... View Details
Keywords: Brand Storytelling; Brand Management; Brand Management Of Places; Luxury Brand; Marketing; Brands and Branding; Marketing Communications; Advertising; Luxury; Marketing Strategy; Consumer Products Industry; United States
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  • 2007
  • Working Paper

The Effects of a Centralized Clearinghouse on Job Placement, Wages, and Hiring Practices

By: Muriel Niederle and Alvin E. Roth
New gastroenterologists participated in a labor market clearinghouse (a "match") from 1986 through the late 1990's, after which the match was abandoned. This provides an opportunity to study the effects of a match, by observing the differences in the outcomes and... View Details
Keywords: Health; Employment; Marketplace Matching; Selection and Staffing; Job Offer; Compensation and Benefits; Health Industry
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  • Web

Events & Presentations - Institute For Strategy And Competitiveness

care. This 2.5 day long course is offered to residents and fellows training at Massachusetts General Brigham Hospital and focuses on key topics around Primary Care, Integrated Practice Units, Outcomes Measurement, Cost Measurement,... View Details
  • 11 Oct 2023
  • News

Soldier On

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes In November of 2022, 33-year-old Phillip Jones (MPA/MBA 2021) was elected mayor of Newport News, Virginia, where he had spent part of his childhood. The son of two Air Force veterans, he served six years in... View Details
  • 13 Mar 2023
  • Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

10,000 specialist visits To gauge just how much relationships forged in training help patients, Pany and McWilliams sifted through electronic records for nearly 10,000 visits to 502 specialists at a large hospital system. The records... View Details
Keywords: by Rachel Layne; Health
  • Web

Advisory Board - Entrepreneurship

mentor to a Robert A. Toigo Fellow, a member of the Brigham and Women's Hospital Leadership Forum, and a member of the Steering Committee for New England Springboard Enterprises. Daphne is a frequent guest lecturer at Harvard Business... View Details
  • Web

Dean Srikant Datar Statements & Speeches | About

tragic mistakes of the past. Published April 26, 2022 Letter from Dean Srikant Datar to the HBS Community on Ukraine The invasion of Ukraine—with the horrific news of lives lost, images of hospitals and apartment buildings hit, and... View Details
  • Research Summary

Putting Patients First: Marketing Strategies for Treating HIV in Developing Nations

It is more than mere coincidence that the highest rates of HIV occur in the world’s poorest countries. Of the over 40 million people currently living with HIV, 95 percent are in the developing world. The first half of this paper explores the economics of HIV and... View Details
  • Article

DEA Model with Shared Resources and Efficiency Decomposition

By: Yao Chen, Juan Du, H. David Sherman and Joe Zhu
Data envelopment analysis (DEA) has proved to be an excellent approach for measuring performance of decision making units (DMUs) that use multiple inputs to generate multiple outputs. In many real world scenarios, DMUs have a two-stage network process with shared input... View Details
Keywords: Data Envelopment Analysis (DEA); Efficiency; Intermediate Measure; Performance Efficiency
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  • 19 Jan 2024
  • News

The Values and Virtues of a Quick Fix

to start could be paralyzing. Can you talk about a company that's gone through that part of that process and had success? What does that look like in practice? AM: Yeah. I’ll give you an example from the height of the pandemic. This was a View Details
  • Web

Partners & Fellows | Social Enterprise | Harvard Business School

Partner Organizations ACCION International ACLU Acumen African Comprehensive HIV/AIDS Partnerships (ACHAP) American Ballet Theatre Association of Latino Professionals For America (ALPFA) Bill & Melinda Gates Foundation Boston Ballet Boston Community Capital Boston... View Details
  • Web

Historical Data Visualization - Business History

Politics & Economics Adult Literacy Rates Trends Over Time Corporations Apollo Hospitals Historical Maps Commodities Apples, Bananas, Oranges, and Dates (1907) Trends Over Time Corporations Arçelik Corporation (Koç Group) Trends Over Time... View Details
  • 28 Mar 2023
  • Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

reasons. To evaluate the BTD program, the research team looked at the time spent in late-stage clinical testing, as well as data collected from the FDA’s Adverse Event Reporting System, which relies on reports of negative side effects ranging from headaches and nausea... View Details
Keywords: by Kasandra Brabaw; Pharmaceutical
  • July–September 2020
  • Article

Innovation Contest: Effect of Perceived Support for Learning on Participation

By: Olivia Jung, Andrea Blasco and Karim R. Lakhani
Background: Frontline staff are well positioned to conceive improvement opportunities based on first-hand knowledge of what works and does not work. The innovation contest may be a relevant and useful vehicle to elicit staff ideas. However, the success of the... View Details
Keywords: Contest; Innovation; Employee Engagement; Organizational Learning; Health Care; Health Care Delivery; Innovation and Invention; Organizations; Learning; Employees; Perception; Health Care and Treatment
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  • September 2017 (Revised February 2023)
  • Case

Intermountain Healthcare: Pursuing Precision Medicine

By: Richard G. Hamermesh, Kathy E. Giusti, Robert S. Huckman and Julia Kelley
Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho and provides insurance to approximately 850,000 patients through its insurance arm, SelectHealth. In 2013, Intermountain, known for its commitment... View Details
Keywords: Precision Medicine; Healthcare; Innovation; Cancer; Cancer Research; Health Care; Technology; Health Care and Treatment; Innovation Leadership; Disruptive Innovation; Entrepreneurship; Decision Choices and Conditions; Health Industry; Insurance Industry; Utah; United States; North America
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  • Web

Events - Business History

the Transfer of Radium from Multinationals to Hospitals for the Poor in Barcelona in the 1920s" 12 pm to 1:30 pm Past Events Conferences, Seminars, & Workshops May 28 28 May 2025 Virtual Seminar Marcel Anduiza (Harvard Business School),... View Details
  • Web

Presentations - Institute For Strategy And Competitiveness

American Heart Journal Are Cost Advantages from a Modern Indian Hospital Transferable to the United States? by R. S. Kaplan, F. Erhun, V.G. Narayanan, B. Mistry and K. Brayton, et al We use time-driven activity-based costing to estimate... View Details
  • 16 Oct 2012
  • First Look

First Look: October 16

2011. Setting/Participants: Participants included 4,642 employees of a large hospital in Boston, MA, who were regular cafeteria patrons. Interventions: The first intervention was a traffic-light style color-coded labeling system... View Details
Keywords: Sean Silverthorne