Hospital To Home - Publications - Faculty & Research

February 2023
Case

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni

In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama, fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to securely restore the network, medical... View Details

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22 Sep 2021
Blog Post

Student Spotlight: Jesse Lou (MBA 2022) – Working to Change the Food System

lot of time by the water in the San Francisco Bay Area. I would catch and forage fish, crab, mussels, and sea urchin, and bring them home to eat! It was really magical (and delicious) View Details

February 2016 (Revised February 2020)
Teaching Note

Oberoi Hotels: Train Whistle in the Tiger Reserve

By: Ryan W. Buell and Ananth Raman

Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight... View Details

Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Training; Quality; Accommodations Industry; India

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28 Apr 2021
Research & Ideas

Remote Workers Spend More on Housing. Do They Deserve Higher Pay?

To executives expecting to save on office space when some employees continue working remotely post-pandemic: Not so fast. Makeshift desks and kitchen tables have sufficed for many people working from home to avoid COVID-19. However, permanently remote workers tend to... View Details

Keywords: by Kristen Senz

Web

Bringing a Taste of Japan to the World - Global Activities 2020

Asia Pacific Bringing a Taste of Japan to the World Pictured: Masato Nakamura and Yasu Sasago (both MBA 2020), at far right, with team members at the 2019 pop-up ramen event in Cambridge. For world traveler Yasu Sasago (MBA 2020), being... View Details

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

Is it possible to truly empower employees to make their own decisions—even when those decisions could mean life or death? That is the question posed by Dutch home healthcare... View Details

Keywords: by Annelena Lobb; Health

December 2005 (Revised March 2010)
Case

William Levitt, Levittown and the Creation of American Suburbia

By: Nitin Nohria, Anthony Mayo and Mark Benson

Demand for low-cost housing after World War II far exceeded supply. Was this a profitable new market? New York developer William Levitt had to decide. During World War II, Levitt was eager to build basic housing for the working class—otherwise, Levitt & Sons would have... View Details

Keywords: Demographics; Construction; Business History; Housing; Leadership; Growth and Development Strategy; Product Development; Business and Government Relations; Construction Industry; Real Estate Industry; United States; New York (state, US)

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01 Mar 2014
News

The Solution to the Global Food Crisis Just Might Come from Nigeria

skeptical Nigerian consumers to eat what its farmers grow. A couple of summers ago, Ndidi Okonkwo Nwuneli (MBA 1999) saw this dilemma firsthand when she stopped by a small restaurant outside Lagos in southwest Nigeria, not far from the... View Details

Keywords: Francis Storrs; John H. Davis; Michael Halse; Crop Production; Agriculture; Administration of Economic Programs; Government; Food Manufacturing; Manufacturing

Web

Letter from Dean Srikant Datar to the HBS Community on Ukraine | About

Letter from Dean Srikant Datar to the HBS Community on Ukraine Published February 28, 2022 Share via Facebook Share via LinkedIn Print Share via email The invasion of Ukraine—with the horrific news of lives lost, images of View Details

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Special Assistant to the CEO | Social Enterprise | Harvard Business School

home to Detroit.” The Kresge Foundation offered both, and it had a history of hiring Leadership Fellows in the past. “Their scope of work, especially in Detroit, was aligned with my interests. I knew it... View Details

09 Aug 2019
Blog Post

Making the Switch from CPG to a Self-Driving Car Startup through my Summer Internship

our designated classroom, Aldrich 107, we all really feel like a family. Having people that I have become so close with here has definitely made me feel more comfortable living in a new city. We’ve gone to Giants games, tanned in Dolores... View Details

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

piqued the interest of Edmondson, Bohmer, and Pisano. To study the group and organizational level factors affecting the adaptation of this new technology, they examined the successes and failures of 16 varied View Details

Keywords: by Hilah Geer

December 2014 (Revised October 2015)
Case

Iz-Lynn Chan at Far East Organization (Abridged)

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert

This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. View Details

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04 Feb 2020
Video

Dr. Prathap C. Reddy

Prathap C. Reddy, founder of... View Details

Profile

Lisa Cousins

of their children moving far from home and obtaining a Master's degree, especially at Harvard Business School! While a career in hospitality is a way to enable others View Details

Keywords: Services; Entertainment / Media

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

things’.” Those working remotely expressed their enthusiasm for it. To the extent it fosters loyalty, it may enhance a culture. Betsy Dickson commented on her move to a remote region this way: “ my employer... View Details

Keywords: by James Heskett

03 Nov 2022
Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

was fair game to chat about. A typical chat might go: Full Stack Engineer: “I’m thinking of moving the ‘Learn More’ button to the bottom right of the home page.” CEO: “Sounds... View Details

Keywords: by Julia Austin

01 Oct 1998
News

Andresen Becomes First European and First Exec. Ed. Graduate to Endow HBS Professorship

business administration and sociology. A four-and-a-half-year battle with tuberculosis cut short his formal university training, however, and required Andresen to be hospitalized for over two years. Still... View Details

September 2010 (Revised February 2014)
Case

The Global Sight Initiative

By: Regina E. Herzlinger

How to replicate a 'one of' social entrepreneurship effort: To cure blindness, Seva took the Aravind Eye Hospital & scaled it up to 100 hospitals globally. View Details

Keywords: Social Entrepreneurship; Nonprofit Organizations; Medical Specialties; Health Care and Treatment; Globalization; Health Industry

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