Filter Results:
(859)
Show Results For
- All HBS Web
(1,769)
- People (11)
- News (516)
- Research (859)
- Events (1)
- Multimedia (9)
- Faculty Publications (365)
Show Results For
- All HBS Web
(1,769)
- People (11)
- News (516)
- Research (859)
- Events (1)
- Multimedia (9)
- Faculty Publications (365)
Sort by
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
(in which service provision is mandated by law) as well as monopolies (in which customers have no real alternatives).6 Also excluded are internal business functions (e.g., human resources and information technology) unless they operate in... View Details
Keywords: by Robert Simons
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
launched, but it may take a while before the change shows up on the annual relationship survey. "You need both the aggregate and the transactional information," says Cunningham. "The survey data tells you about the overall View Details
Keywords: by Jean Ayers
- 28 Apr 2010
- Research & Ideas
Earth Day Reflections
opportunity to engage in a virtual dialogue on these matters. Some major corporations are starting to take the lead in this effort, including United Technologies Corporation, Philips (the Dutch electronics and health care giant), the... View Details
Keywords: by Staff
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
illustrates the potential for creative and strategic negotiation to overcome what many regard as impossibly high barriers—as well as the painful lesson that negotiating virtuosity plus the election of a charismatic leader hardly suffice... View Details
Keywords: Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
Field Experiment in Zambia Authors:Nava Ashraf, James Berry, and Jesse M. Shapiro Publication:American Economic Review (forthcoming) Abstract The controversy over whether and how much to charge for health products in the developing world... View Details
Keywords: Martha Lagace
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
In today's world, we are each on our own. We must each be vigilant to protect our right to privacy. We have to worry about protecting ourselves from the people who sell us things as well as those who employ us. But in the world of... View Details
Keywords: by Martha Lagace
- 24 Nov 2008
- Research & Ideas
Harvard Business School Discusses Future of the MBA
compiled a detailed curriculum analysis of eleven business school programs. To complete the picture, they also interviewed leading academic critics and 28 executives and recruiters. The findings presented a mixed diagnosis of the health... View Details
- 17 Jun 2014
- First Look
First Look: June 17
Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to prepare networking professionals for certification exams, as well as social functionalities to let... View Details
Keywords: Sean Silverthorne
- 13 Jan 2009
- First Look
First Look: January 13, 2009
Expanded Edition brings together more than a dozen of Porter's landmark articles from the Harvard Business Review. Five are new to this edition, including the 2008 update to his classic "The Five Competitive Forces That Shape Strategy," as View Details
Keywords: Martha Lagace
- 02 Feb 2016
- First Look
February 2, 2016
health care reform in driving the value. The case provides an opportunity to estimate the potential return on investment as well as to evaluate the structuring of the transaction. Purchase this case:... View Details
Keywords: Sean Silverthorne
- 16 Jul 2013
- First Look
First Look: July 16
influence when the vast majority can't? The authors tracked 68 change initiatives in the UK's National Health Service, an organization whose size, complexity, and tradition can make reform difficult. They discovered several predictors of... View Details
Keywords: Anna Secino
- 18 Apr 2018
- First Look
First Look at New Research and Ideas, April 18, 2018
18.2%—an effect driven by substitution of water for sugary drinks. Study 2 showed that graphic warning labels work by heightening negative affect and prompting consideration of health consequences. Study 3 indicated that public support... View Details
Keywords: Sean Silverthorne
- 08 Sep 2009
- Research & Ideas
The Height Tax, and Other New Ways to Think about Taxation
health insurance may delay its arrival. Q: How is your idea of a height tax greeted among economists and policymakers? How do you address potential criticisms as mentioned in your paper, such as fears about a slippery slope leading to... View Details
Keywords: by Martha Lagace
- 03 Mar 2009
- First Look
First Look: March 3, 2009
some cases, because prior art citations are added by patent examiners as well as by patent applicants. The U.S. Patent and Trademark Office (USPTO) adopted new reporting procedures in 2001, making it possible to measure examiner and... View Details
Keywords: Martha Lagace
- 29 Jun 2007
- First Look
First Look: June 29, 2007
companies, hoping to empower black workers. In 1999, it had purchased a 5% stake in LeisureNet, a white-owned and -run South African company that operated health clubs globally and was seeking a BEE partner. Surve hoped to eventually... View Details
Keywords: Martha Lagace
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
established market. Mapping a product's or service's delivery chain can identify opportunities where removing a link from the delivery chain will allow people to do for themselves what they previously had to rely on others to do for them. The View Details
- 09 Nov 2010
- First Look
First Look: November 9, 2010
note:http://cb.hbsp.harvard.edu/cb/product/211007-PDF-ENG Salud Digna: Dignified Health for Everyone Allen Grossman and Regina Garcia-CuellarHarvard Business School Case 311-051 Hugo Moreno, CEO of Salud Digna, was considering his growth... View Details
Keywords: Sean Silverthorne
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
health of the enterprise rather than near-term returns to its shareholders. Their model would refocus companies’ attention to innovation, strategic renewal, and investment in the future. Publisher's link:... View Details
Keywords: Re: Multiple Faculty
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
brand-name multinationals that contract out the work. “In a sense, global supply chains are serving a regulatory function, with companies imposing an additional layer of rules and investing resources to enforce them,” says Harvard Business School Professor Michael W.... View Details
Keywords: by Michael Blanding
- 21 Dec 2010
- First Look
First Look: December 21
an outsourcing firm complete radiological reads for hospital customers. We find that customer-, domain-, and technology-specific experience—as compared to other experience-leads to improved productivity. We discuss the implications of our results for the study of... View Details