Filter Results:
(11,690)
Show Results For
- All HBS Web
(11,690)
- People (96)
- News (4,330)
- Research (4,084)
- Events (80)
- Multimedia (277)
- Faculty Publications (2,571)
Show Results For
- All HBS Web
(11,690)
- People (96)
- News (4,330)
- Research (4,084)
- Events (80)
- Multimedia (277)
- Faculty Publications (2,571)
Frances X. Frei
Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details
- 11 Dec 2023
- Blog Post
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy
potential. With diverse experience in hand and a deep passion for the company’s mission, Leahy is showcasing exactly why she is the right person for the job. The Beauty of Combining Art and Science In many ways, Leahy’s path to the... View Details
- 04 Aug 2011
- What Do You Think?
How Dangerous Is Common Sense to Managers?
Summing Up Does Common Sense Impede Change? Common sense is the decision-maker's friend when the decision has to be made rapidly, with a minimum of research or formal theory, with no more than moderate risk or consequences, and by individuals who have accumulated View Details
Keywords: by James Heskett
- 18 Apr 2016
- Blog Post
Meet the HBS Family Business Club
The mission of the Family Business Club (FBC) is to bring together students with family business backgrounds to facilitate discussions and conversations about their experiences working with family businesses. Our current programs include... View Details
- 04 Jul 2005
- What Do You Think?
How Can Business Schools Be Made More Relevant?
Summing Up Business school relevance is an issue, judging from the predominance of responses to this month's column. The ways of increasing relevance were advanced, but the question of whether, in the current academic context, they can be implemented remains. Sources... View Details
Keywords: by James Heskett
Kai Krautter
Kai is a PhD student in the Organizational Behavior Unit at the Harvard Business School. His research focuses on the challenges people experience in maintaining their passion over time, and “flextraversion,” which he defines as the ability to adapt one’s levels of... View Details
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when... View Details
Keywords: Internet and the Web; Perception; Valuation; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction; Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 11 Sep 2023
- Blog Post
Reflections on My First Semester Teaching at HBS
world. My first semester teaching Entrepreneurship to first year MBAs at Harvard Business School has come to a close. “Just” 15 years ago, I sat in the exact same room as a member of the MBA class of 2010, and so this experience has been... View Details
- 31 Jul 2019
- Research & Ideas
Distressed Employees? Try Resilience Training
times more likely to experience work-related problems than employees with chronic physical illnesses like diabetes or heart disease. So why do many companies fail to help their workers battle mental health disorders? “There’s a silence... View Details
Rembrand M. Koning
Rem Koning is the Mary V. and Mark A. Stevens Associate Professor at Harvard Business School. He researches and teaches entrepreneurship, exploring the biases and frictions that shape how founders and markets learn. His current research explores... View Details
- 27 May 2022
- Blog Post
Q&A with the HBS Armed Forces Alumni Association, MBA Class of 2023
military experiences into the classroom, and applying to HBS. Katie Brennan (MBA 2023) Hometown: Miami, FL Undergraduate university and major: Florida State University; Political Science/Criminology Military experience: Active-Duty... View Details
- Blog
What Black Executives Really Want
executives face fall into three interconnected buckets. Black executives have a sense of isolation, they don't feel they can bring their true selves to work, and they experience a loss of confidence. Other marginalized or underrepresented... View Details
- 19 Mar 2012
- HBS Case
HBS Cases: Overcoming the Stress of ‘Englishnization’
experienced a status loss under the mandate, she found, regardless of their level of English fluency. "There's this universal experience of status diminution when people compare their native/formally trained language to this new... View Details
Keywords: by Kim Girard
- 16 May 2023
- Blog Post
Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 2)
and diversity of the AAPI experience and inspire hope for a world of empathy, compassion, and courage. Iris Yu (MBA 2023) My family story is one of many variations on the theme of the American Dream. My parents immigrated from China to... View Details
- 28 Feb 2024
- News
Know Your HBS Staff: Aleksandra Kojić
- March 31, 2023
- Article
What Is the Optimal Pattern of a Customer Journey?
Even though customer experience (CX) leaders are becoming increasingly focused on optimizing their firms’ customer journeys, they face a clear challenge: Which touchpoints along the journey should they invest in? That is, which moments when the customer interacts with... View Details
De Freitas, Julian. "What Is the Optimal Pattern of a Customer Journey?" Harvard Business Review (website) (March 31, 2023).
- 19 Oct 2020
- Working Paper Summaries
Bankruptcy and the COVID-19 Crisis
- 03 Jul 2015
- Blog Post
What is HBS Bridges?
new beginnings and new adventures. But whereas at the start of my HBS experience I had looked around at a room full of strangers, now I looked around and saw countless friends. And here we were all together, having come full circle;... View Details
- 09 May 2023
- Blog Post
Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 1)
and diversity of the AAPI experience and inspire hope for a world of empathy, compassion, and courage. Adelina Pak (MBA 2024) The first time I ever asked my parents for help on homework was at HBS. Growing up as a child of Korean... View Details
- 2007
- Book
Negotiation Genius
By: Deepak Malhotra and M. H. Bazerman
Whether you've “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out... View Details
Keywords: Experience and Expertise; Negotiation Preparation; Negotiation Process; Negotiation Tactics; Behavior
Malhotra, Deepak, and M. H. Bazerman. Negotiation Genius. Bantam Books, 2007. (Winner of International Institute for Conflict Prevention and Resolution. CPR Award for Outstanding Book presented by International Institute for Conflict Prevention and Resolution. Published in Chinese, Japanese, Korean, Portuguese, Russian, and Italian.)