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  • 19 Jul 2011
  • First Look

First Look: July 19

timing of profit recognition. Performance measurement issues still need to be addressed directly. The standard setters' current projects on 'revenue recognition', 'insurance contracts', and 'measurement' therefore need broadening to... View Details
Keywords: Sean Silverthorne
  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

weather that depressed sales of natural gas and home heating oil. As you know, this is also the first quarter we are operating with the Balanced Scorecard, so I can see performance across a broader set of indicators. Market shares in our key View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 21 Mar 2019
  • HBS Case

The Ferrari Way

drivers in pure, unadulterated pleasure. “The overarching goal is to create an experience—a sensual experience,” says Harvard Business School Professor Stefan Thomke, who wrote a case study about the company in 2018. While many companies talk about creating a View Details
Keywords: by Michael Blanding; Auto
  • Web

Student Research - Doctoral

Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing By: Paige Tsai and Ryan W. Buell Across three studies, combining survey data, transaction-level analysis from 90,548 View Details
  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

profitability for its partners. And then we have the multinational Magic Circle firm Linklaters, which offers seamless, cross-jurisdictional, cross-practice legal services to its clients, the opportunity to work on complex matters with... View Details
Keywords: by Ashish Nanda
  • January 2021 (Revised February 2021)
  • Case

Tech with a Side of Pizza: How Domino's Rose to the Top

By: Boris Groysberg, Sarah L. Abbott and Susan Seligson
After hitting an all-time low in 2008, Domino’s Pizza underwent a vigorous rebranding, product development, and embraced innovative technologies to become the world’s leading international fast-food retailer. Domino’s considered itself as much a tech company as it was... View Details
Keywords: Digital Marketing; Digital Technology; Innovation; Scaling; Data Analytics; Turnaround; Technological Innovation; Information Technology; Strategy; Management; Marketing; Operations; Human Resources; Entrepreneurship; Change Management; Analysis; Performance; Customers; Growth and Development; Competitive Advantage; Employees; Training; Leadership Development; Food and Beverage Industry; Technology Industry; United States
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  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

the adoption of assurance or specific guidelines, firms seek the qualitative properties of comparability and credibility. Instrumental variables analysis suggests that increases in sustainability disclosure driven by the regulation are... View Details
Keywords: Re: Multiple Faculty
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

It’s never been easy to make money in the restaurant industry. A highly fragmented sector dominated by 70 percent independent owners and operators, the average restaurant’s annual revenue hovers around $1 million and generates an operating View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • Web

Curriculum - Business & Environment

Key concepts: Business and Society, Business Ethics, Corporate Social Responsibility, Entrepreneurship, Leadership Patagonia's change of ownership from a privately held company to a perpetual purpose trust and 501(c)(4) nonprofit in order to use the company's View Details
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

misconduct, or recidivism. We extend our analysis to explore the differential treatment of ethnic minorities and find similar patterns of "in-group" tolerance. Our evidence is inconsistent with a simple Bayesian model and... View Details
Keywords: Dina Gerdeman
  • 05 Mar 2013
  • First Look

First Look: March 5

  PublicationsHow to Identify the Best Customers for Your Business Authors:Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III Publication:MIT Sloan Management Review Abstract How can businesses achieve View Details
Keywords: Sean Silverthorne
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are... View Details
Keywords: Sean Silverthorne
  • Fast Answer

Bloomberg: corporate bonds

How do I look up and analyze corporate bonds in Bloomberg? To locate corporate bonds: Use Custom Bond Search Type SRCH then hit [GO] Fill in the relevant search boxes and click on Search for a customized... View Details
  • 14 Dec 2007
  • Op-Ed

When Your Product Becomes a Commodity

commoditization is a customer relationship management system that permits computation of the profit margin associated with each customer, based on price-paid less cost-to-serve. Companies need to invest in... View Details
Keywords: by John Quelch
  • Web

Business Insights Blog | HBS Online

Renewal Leading with Finance Management Essentials Negotiation Mastery Organizational Leadership Power and Influence for Positive Impact Strategic Financial Analysis Strategy Execution Sustainable Business Strategy Sustainable Investing... View Details
  • 04 Apr 2023
  • What Do You Think?

How Does Remote Work Affect Innovation?

out an email. He and four colleagues . had seen Larry’s note on the wall . (Dean’s email) included a detailed analysis of why the problem was occurring, described a solution, included a link to a prototype 9 implementation of the solution... View Details
Keywords: by James Heskett
  • 01 Oct 2013
  • First Look

First Look: October 1

by managers facing intertemporal decisions. We assess the association between different types of performance measures and the time horizon of business unit managers who have profit responsibility. Our results, based on a sample of 105... View Details
Keywords: Sean Silverthorne
  • 05 May 2020
  • Research & Ideas

China Tariffs and Coronavirus a Double Hit to American Retailers

websites of hundreds of online retailers to track how they change over time. “What is distinguishing about our paper is that we observe prices not only at the border, but we can also see the impact in retail prices,” Cavallo says. Consumers sheltered from price... View Details
Keywords: by Michael Blanding
  • 06 Feb 2020
  • Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

previously in our analysis of his Amazon shareholder letters. 4. Jeff Bezos’ patents are customer-centric For a more granular look at Bezos’ inventions, we performed a word frequency analysis using the... View Details
Keywords: by Tricia Gregg and Boris Groysberg; Retail
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

2017 New York: Oxford University Press Profits and Sustainability: A History of Green Entrepreneurship By: Jones, G. Abstract—This book explores whether profits and environmental sustainability are... View Details
Keywords: Sean Silverthorne