Publications

Publications

Filter Results: (2,034) Arrow Down
Filter Results: (2,034) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 41 of 2,034 Results →
  • 24 Jul 2006
  • Research & Ideas

How Kayak Users Built a New Industry

a force, the cost of creating a new design must be within the reach of a single user. User innovations occur when customers of a product improve on that product with their own designs. In rodeo kayaking, the early participants built... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

Walmart, which had entered the organic space. By 2017, Whole Foods had started closing stores. Turning data into customer value Amazon, by contrast, had always been about low costs and efficiency, pursuing a frugal View Details
Keywords: by Michael Blanding; Food & Beverage
  • February 2000 (Revised August 2000)
  • Case

Boston.com

By: Thomas R. Eisenmann and Jon K Rust
How aggressively should an incumbent move when developing an online business that threatens its core product? With Internet competitors taking direct aim at the traditional print newspaper business model, the Boston Globe fought back with its own web initiative,... View Details
Keywords: Corporate Entrepreneurship; Decision Making; Change Management; Internet and the Web; Customer Relationship Management; Competitive Strategy; Publishing Industry; Information Technology Industry; United States
Related
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

with a major competitive advantage, allowing for higher employee and customer engagement and loyalty, all of which translate into greater growth and profits. Although many business leaders are aware of these benefits, too few are focused... View Details
Keywords: by Avery Forman
  • September 1996 (Revised May 1997)
  • Case

Mobil USM&R (C): Lubricants Business Unit

By: Robert S. Kaplan
The general manager of a Lubricants Business Unit in Mobil's U.S. Marketing and Refining division launched a project to develop a Balanced Scorecard (BSC) for his unit. The purpose was to provide focus for all employees of the unit, enabling it to operate on an... View Details
Keywords: Balanced Scorecard; Employees; Customization and Personalization; Performance Evaluation; Measurement and Metrics; Management Teams; Projects; Energy Industry; Mining Industry; United States
Related
  • 30 Aug 2011
  • First Look

First Look: August 30

competition with perennial rival P&G increasing its focus on the oral care and emerging markets where Colgate had traditionally been untouchable. To defend its lead Colgate attempted to cover all fronts, leveraging brand equity,... View Details
Keywords: Sean Silverthorne
  • July–August 2019
  • Article

The Soul of a Startup

By: Ranjay Gulati
There’s an essential, intangible something in start-ups—an energy, a soul. It inspires enthusiasm and fosters a sense of deep connection and mutual purpose. While this spirit persists, engagement is high and businesses keep their edge.
But all too often,... View Details
Keywords: Business Startups; Mission and Purpose; Customer Focus and Relationships; Employees; Creativity; Business Growth and Maturation
Related
  • 01 Dec 2023
  • News

Thinking Ahead

Finally, end on a high note: Positive final experiences have an outsized return on investment. “It’s easy to think that the customer experience ends when we have their money in our pocket, but as marketers, we View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • Teaching Interest

Overview

By: Jill J. Avery
Creating Brand Value (MBA elective course)

Overview:

In the consumer/retail space, brands are often companies’ most valuable assets and sources of their sustainable competitive advantage. But, managing brands to achieve their full value potential... View Details
  • Web

MBA Experience | Social Enterprise | Harvard Business School

HBS offers a rich portfolio of opportunities for MBA students to tailor their social enterprise engagement, including academics, careers, community, and paths for social entrepreneurship. Academics First-year students take courses that incorporate social enterprise,... View Details

    Allison H. Mnookin

    Allison Mnookin is a Senior Lecturer of Business Administration in the Technology and Operations Management (TOM) Unit at the Harvard Business School.  She currently is the co-chair of the first-year MBA Technology and Operations Management course. In addition, she... View Details

    • 21 Nov 2006
    • First Look

    First Look: November 21, 2006

    on original analysis provide new information to the markets while those that rebroadcast allegations from other intermediaries do not. Consistent with a dual role for the press, I find that business-oriented press is more likely to undertake original analysis while... View Details
    Keywords: Sean Silverthorne
    • 22 May 2019
    • Blog Post

    What is FIELD Global Immersion?

    900+ RC students in a country/city they have never been to before?! FGI has evolved in many ways from being a part of a year-long, three module course to now a stand-alone course that is graded independently from its counterpart FIELD Foundations. The View Details
    • 05 Dec 2006
    • First Look

    First Look: December 5, 2006

    Science Foundation. The developed platform offers an unprecedented view of the R&D-to-patenting innovation process and a close analysis of the strengths and limitations of the Industry R&D Survey. The files are linked through a name-matching algorithm View Details
    Keywords: Sean Silverthorne
    • 16 Oct 2023
    • HBS Case

    Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

    Keyra Lynn Johnson. “The frontline perspective can give management important insight into the employee experience and what customers really want from the airline.” Delta has reclassified most jobs that had previously required a degree and... View Details
    Keywords: by Lane Lambert; Air Transportation
    • 17 Jan 2023
    • In Practice

    8 Trends to Watch in 2023

    As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
    Keywords: by Avery Forman
    • Web

    Technology & Innovation - Faculty & Research

    March 2020 the VC-backed startup shifted focus to a new technology for secure cloud infrastructure access using advanced cryptographic methods. After initial customer traction and a strong financing round... View Details
    • Research Summary

    Automotive Product Development

    At present, my primary research focus is studying product development in the auto industry. I am working with Stefan Thomke (HBS) and Takahiro Fujimoto (University of Tokyo) on the 4th Round of the Global Automotive Development Study. The first round of this... View Details

    • 2023
    • Working Paper

    The Effects of Inconsistent Work Schedules on Employee Lateness and Absenteeism

    By: Caleb Kwon and Ananth Raman
    Problem Definition: Employee lateness and absenteeism pose challenges for businesses, particularly in the retail industry, where punctuality is vital for optimal store operations and customer service. This paper relates employee lateness and absenteeism with... View Details
    Keywords: Behavior; Employees; Human Capital; Retail Industry
    Related
    • 23 Feb 2009
    • Research & Ideas

    Creative Entrepreneurship in a Downturn

    how to win? A: My advice here is simple: Think business model. Most managers tend to focus on cost management and operational efficiencies when they strategize during a downturn. While there is nothing wrong with that, I do think such... View Details
    Keywords: by Martha Lagace