Filter Results:
(1,232)
Show Results For
- All HBS Web
(6,434)
- People (3)
- News (1,232)
- Research (4,143)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,877)
Show Results For
- All HBS Web
(6,434)
- People (3)
- News (1,232)
- Research (4,143)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,877)
Sort by
- 01 Apr 1999
- News
An Eye to the East
Europe and the United States, he said, "they have already reached a threshold in customer orientation, so you have to do different things to succeed." That's not the case yet in Asia, he pointed out, as Deshpandé listened intently. HBS... View Details
Keywords: Alejandro Reyes
- 01 Jun 2024
- News
Decoding the Promise and Perils of Generative AI
and without fluoride—and found that the results were “strikingly similar” to those produced by recent traditional consumer surveys. Although the research is preliminary, the authors say LLMs could be an affordable alternative for marketers. “Whereas a survey of real... View Details
Keywords: April White
- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
facilities detect and control outbreaks of health care–associated infections. Lee notes that services like epiXact are not DZD’s primary objective, but they are critical to “developing customer instincts and building commercial muscle”... View Details
Keywords: Susan Young
- 13 Apr 2017
- News
Solving Nigeria’s Skilled Workforce Challenge
Photos by Kunle Ogunfuyi Even a college degree couldn’t help Temi Abiola, who grew up in Nigeria, land a job. Though he speaks fluent English, he lacked the problem-solving and customer relations skills required for his dream job in the... View Details
Keywords: Jill Radsken
- 01 Jun 2013
- News
Collective Wisdom
and gain energy. A company like SAP has realized that relying on communities is a way to build support for features that customers will value, instead of blindly pushing out solutions and hoping for buy-in. It's a matter of firms... View Details
- 01 Jan 2005
- News
Nancy M. Barry, MBA 1975
microfinance institutions and banks in developing countries that make small loans to low-income women-and in some instances, men-so that they can build their own business and move beyond poverty. A customer in The Gambia, for example,... View Details
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
improve customer targeting, streamline supply chains, and develop new products and services are addressed in the 70 cases published by HBS faculty. The School’s Digital Initiative serves as a hub for this research, which is being... View Details
Keywords: Susan Young
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
Cole Room, our staff has developed extensive files on more than seventeen hundred companies that recruit at HBS. We have also honed our ability to deliver customized electronic information for particular HBS courses or projects. To what... View Details
- 01 Oct 1998
- News
Tech Trekker
picture-framing shop on the East Coast. After graduating, she started a custom photo lab in Cambridge and in 1977 began raising a family. Lang returned to high tech in 1982, when she joined Symbolics, the emerging leader in computer... View Details
Keywords: Marguerite Rigoglioso
- 01 Mar 2016
- News
Faculty Q&A: Price Check
application in an industry with the most room for improvement. Online retail, particularly online fashion, definitely fit the bill. Why is fashion a good place to focus? The industry faces several challenges that many other retailers don’t. There is quite a bit of... View Details
- 01 Apr 2002
- News
John Mulroney: Center Stage at the Opera
a business perspective - with a product, a customer base, and quality issues - and has helped instill that attitude in his staff. "It's all about marketing and having your own image," he says. Mulroney is pragmatic, not boastful, when he... View Details
- 01 Sep 2012
- News
Alumni Books
best innovations: Find and fill an important unmet customer need. Plan for profitability. Strive for sustainability. Establish credibility. Gather necessary resources. Lead and manage effectively. Maintain balance and learn to enjoy the... View Details
- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
computers loaded with out-of-date information sat amid rows of overflowing filing cabinets. "Our most fundamental problem was that we didn't have accurate, up-to-date taxpayer records," he says. "We were like a bank that couldn't tell you how much its View Details
- 01 Dec 2007
- News
Rediscovering America
a path to success in many schools. What business could survive if it didn’t have the resources to buy supplies and attract and retain quality employees? What retail store could motivate customers in a dingy, outmoded building where even... View Details
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
initiatives — Apple, Claris, Palm, and Handspring — and it’s been rewarding to look back and see all the value and products created, as well as the customers served by those efforts. The Visor PDA uses the same operating system as the... View Details
- 09 Sep 2024
- News
Basket Chase
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. On this episode, we’re featuring an excerpt from a new HBS podcast called Think Big, Buy Small. The show is hosted by Professors Richard Ruback and Royce Yudkoff... View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
percent of the population has credit cards. Go-Jek drivers offered their customers rain gear and surgical masks as protection against the streets’ noxious fumes. And all Go-Jek drivers received road safety training; gone were the... View Details
- 01 Mar 2005
- News
Answering the Call
things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl... View Details
- 01 Dec 1996
- News
An Entrepreneurial Journey
quality customer service, Staples has evolved from its original store in Brighton, Massachusetts, opened in 1986, to more than 506 retail outlets worldwide. Faced immediately with imitators, Stemberg soon realized he not only created a... View Details
- 19 Jun 2019
- News
Connecting Patients and Providers
make global specialized healthcare accessible to anyone, anywhere. Trustedoctor “focuses on the first half mile of the patient and provider journey, before customers become in-patients of a provider” explains Jarzabek, who remembers well... View Details
Keywords: April White