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(1,446)
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- Faculty Publications (515)
Show Results For
- All HBS Web
(1,446)
- People (22)
- News (339)
- Research (663)
- Events (3)
- Multimedia (2)
- Faculty Publications (515)
- January 2010 (Revised March 2013)
- Case
HubSpot: Lower Churn through Greater CHI
By: F. Asis Martinez Jerez, Thomas Steenburgh, Jill Avery and Lisa Brem
HubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the... View Details
Keywords: Business Startups; Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Forecasting and Prediction; Consumer Behavior; Happiness; Consulting Industry
Martinez Jerez, F. Asis, Thomas Steenburgh, Jill Avery, and Lisa Brem. "HubSpot: Lower Churn through Greater CHI." Harvard Business School Case 110-052, January 2010. (Revised March 2013.)
- September 2001
- Teaching Note
&Samhoud Service Management TN
By: Ashish Nanda, Thomas J. DeLong and Ying Liu
Teaching Note for (9-801-398). View Details
- August 2001 (Revised March 2008)
- Supplement
Kirk Arnold
By: Nitin Nohria and Alan Price
Supplements NerveWire, Inc. View Details
Keywords: Recruitment; Value; Mission and Purpose; Partners and Partnerships; Business Model; Customer Value and Value Chain; Investment Return; Economic Slowdown and Stagnation; Problems and Challenges; Consulting Industry; Newton
Nohria, Nitin, and Alan Price. "Kirk Arnold." Harvard Business School Supplement 402-020, August 2001. (Revised March 2008.)
- March 2001 (Revised February 2004)
- Case
International Profit Associates
By: Ashish Nanda, Thomas J. DeLong and Monica Mullick
Describes the work environment, systems, and processes that allow International Profit Associates (IPA) to follow a systematic four-step approach to providing advisory service to small business owners. View Details
Nanda, Ashish, Thomas J. DeLong, and Monica Mullick. "International Profit Associates." Harvard Business School Case 801-397, March 2001. (Revised February 2004.)
- April 2000 (Revised October 2002)
- Background Note
Career Strategies and Tactics in Professional Service Firms
By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
Presents suggestions for ensuring a good start in a professional services career. View Details
Keywords: Personal Development and Career; Performance Expectations; Performance Effectiveness; Customization and Personalization; Practice; Valuation; Performance Evaluation; Business Startups; Competency and Skills; Learning; Talent and Talent Management; Management Skills; Consulting Industry
Nanda, Ashish, Thomas J. DeLong, and Scot H. Landry. "Career Strategies and Tactics in Professional Service Firms." Harvard Business School Background Note 800-375, April 2000. (Revised October 2002.)
- February 1998
- Teaching Note
Interactive Minds TN
Teaching Note for (9-898-072). View Details
Keywords: Consulting Industry
- December 1997 (Revised October 2012)
- Teaching Note
McKinsey & Company: Managing Knowledge and Learning (TN)
Teaching Note for (9-396-357). View Details
Keywords: Consulting Industry
- July 2011
- Teaching Note
a-connect: In Search of Talent Partners (TN) (A) and (B)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409036 and 411085. View Details
- February 2011
- Case
oDesk: Changing How the World Works
By: Boris Groysberg, David A. Thomas and Jennifer M. Tydlaska
It is 2010, and Gary Swart, CEO of oDesk, is contemplating the next steps for his organization. Founded in 2004 in California, oDesk operates an online marketplace which matches Employers with Contractors. oDesk provides fact-based information on Contractors, including... View Details
Keywords: Recruitment; Leadership; Growth and Development Strategy; Digital Platforms; Marketplace Matching; Corporate Strategy; Internet and the Web; Consulting Industry
Groysberg, Boris, David A. Thomas, and Jennifer M. Tydlaska. "oDesk: Changing How the World Works." Harvard Business School Case 411-078, February 2011.
- April 2010
- Teaching Note
Société Générale: The Kerviel Affair (TN) (A) and (B)
By: Francois Brochet
Teaching Note for 110029 and 110030. View Details
- June 2006 (Revised March 2013)
- Supplement
Phase Zero: Introducing New Services at IDEO (B)
By: Amy C. Edmondson and Kathryn S. Roloff
Keywords: Consulting Industry
Edmondson, Amy C., and Kathryn S. Roloff. "Phase Zero: Introducing New Services at IDEO (B)." Harvard Business School Supplement 606-123, June 2006. (Revised March 2013.)
- August 2002 (Revised March 2003)
- Teaching Note
NerveWire (TN)
By: Nitin Nohria and Bridget Gurtler
Teaching Note for (9-402-020), (9-402-021), and (9-402-022). View Details
- September 2001
- Teaching Note
International Profit Associates TN
By: Ashish Nanda, Thomas J. DeLong and Ying Liu
Teaching Note for (9-801-397). View Details
Keywords: Consulting Industry
- March 1999
- Teaching Note
Community Wealth Ventures, Inc. TN
By: James E. Austin
Teaching Note for (9-399-023). View Details
Keywords: Consulting Industry
- October 1997 (Revised October 1997)
- Case
Egon Zehnder International (B)
By: Michael Y. Yoshino, Carin-Isabel Knoop and Cate Reavis
In 1994, Egon Zehnder faced stagnation in the U.S. market and needed to discuss plans for intiating growth. Due to market demand the firm was not forced to implement options contemplated in 1994 to initiate growth. View Details
Keywords: Economic Slowdown and Stagnation; Growth and Development; Growth Management; Organizational Structure; Strategic Planning; Business Strategy; Consulting Industry; United States
Yoshino, Michael Y., Carin-Isabel Knoop, and Cate Reavis. "Egon Zehnder International (B)." Harvard Business School Case 398-059, October 1997. (Revised October 1997.)
- Profile
John Smith-Ricco
first consulting position with Bain & Co. in New York, a role "that represents an opportunity to meet people from many different industries and gain skills applicable to all of them." If the... View Details
- 03 Aug 2022
- News
Hungry for Change
Management consulting doesn’t lend itself to a balanced diet. Always on the go for her projects at Kurt Salmon, Kate Flynn (MBA 2012) would grab whatever packaged food appeared healthiest to her. For a long time, she sought low-calorie... View Details
Keywords: April White
- 01 Dec 2007
- News
Hi-Ho, Hi-Ho
array of sectors before recruiting begins. Over an eight-week period in September and October, students learned about more than twelve different industries by attending an informational overview session; an alumni panel to share advice... View Details
- Web
2016 Symposium - Race, Gender & Equity
Voice Panel: Changing the Narrative Catherine Tinsley , Georgetown University McDonough School of Business David Mensah , DKBWAVE Training and Consulting Katina Sawyer , Villanova University Panel: Hidden Processes William Kahn , Boston... View Details
- Profile
Thomas Grenier
like my career to progress in the coming years—even though I do not want to think of that path as set-in-stone. My coursework at HBS and an internship between my first and second years helped me decide that I would like to focus my View Details