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- All HBS Web (2,184)
- Faculty Publications (330)
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- 03 Dec 2001
- What Do You Think?
What Happens When the Sumo Master Learns Judo?
developing products created by hard-to-find customer-centered software engineers. But now Microsoft's proposed settlement of its dispute with an even bigger sumo—government—would involve giving computers equipped with its operating View Details
Keywords: by James Heskett
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
remote surveillance of the performance of these products. Predictive analysis applied to humans is now one of the hottest concepts to come along. It is being made possible by a system of customer loyalty programs, big data, View Details
Keywords: by James Heskett
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
experimented with computers and with designing an electronic office of the future. It formed Xerox Computer Services, acquired Scientific Data... View Details
Keywords: by Paul Gompers & Josh Lerner
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details
Keywords: Sean Silverthorne
- 02 Oct 2000
- Research & Ideas
Networked Incubators: Hothouses of the New Economy
Business incubators are a booming industry. Offering office space, funding, and basic services to start-ups, these organizations have become the hottest way to nurture and grow... View Details
- 08 Feb 2011
- First Look
First Look: Feb. 8
and placed the global financial system at risk. I assert that the root cause of the crisis can be found in five related systems: incentives, risk management View Details
Keywords: Sean Silverthorne
- 06 Apr 2016
- What Do You Think?
As Tim Cook, How Would You Tackle Apple's Next Challenge?
waste of time... Offer an annual $10 million award to the next solution and the hackers will be working for Apple.” There was other advice for Tim Cook. Much of it concerned the potential loss of attention to what Apple’s users really... View Details
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
delivering goods and services at or below contracted costs. Prospects for obtaining future contracts should be closely linked to performance on existing contracts. New contract forms; better planning,... View Details
- 11 Mar 2008
- First Look
First Look: March 11, 2008
between customized and standardized approaches to care and challenges students to examine their preconceived notions of the social role of a health care delivery organization. Dr. Heidi Behforouz, PACT's... View Details
Keywords: Martha Lagace
- 30 Jun 2015
- First Look
First Look: June 30, 2015
leaders focus on the few things that produce results and experiences for the right customers; (3) the best service operating strategies don't require tradeoffs, so leaders foster "both/and"... View Details
Keywords: Carmen Nobel
- 12 Jan 2016
- First Look
January 12, 2016
medical devices after they are approved by the appropriate regulatory authorities. Historically, such surveillance was based on voluntary reports by medical practitioners, but with the widespread adoption of electronic medical records and... View Details
Keywords: Carmen Nobel
- 23 Jul 2013
- First Look
First Look: July 23
telecommunications industry, we address the following questions: What factors contribute to a firm's ability to learn by supplying and building technological and market capabilities? Does it matter to whom... View Details
Keywords: Anna Secino
- 07 Feb 2012
- First Look
First Look: February 7
and then re-engaged to keep change moving. The practical model shows how spokes are related and reinforce one another and also presents a logical... View Details
Keywords: Sean Silverthorne
- 28 May 2008
- First Look
First Look: May 28, 2008
MaterialsChina in Africa: The Case of Sudan Harvard Business School Case 308-060 This case examines the relation between China's demand for resources and political risk. Purchase the case:... View Details
Keywords: Martha Lagace
- 16 Feb 2016
- First Look
February 16, 2016
experience. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50573 2015 Shaping Entrepreneurial Mindsets: Innovation and Entrepreneurship in Leadership Development Design Thinking View Details
Keywords: Sean Silverthorne
- 01 Apr 2015
- Research & Ideas
The Slow, Steady Battle to Fix Cancer Care
care. The Department of Health and Human Services has set a goal of moving 30 percent of Medicare payments into "alternative payment models" by the end of 2016, and... View Details
- 20 Dec 2016
- First Look
December 20, 2016
School Case 117-107 Management Control Systems Module 7: Designing Asset Allocation Systems This module provides tools for acquiring and... View Details
Keywords: Carmen Nobel
- 17 Nov 2015
- Lessons from the Classroom
How Activist Investors Became Respectable
a generation. Once reviled as villains operating on the fringes of the market, they are now powerful forces at work in the mainstream of business. Activist investing gained legitimacy and influence thanks in part to the development of a... View Details
- 23 Oct 2012
- First Look
First Look: October 23
allowable constraints. The method then designs a point system that is based on the selected priority criteria and approximately maximizes medical efficiency, i.e., life year... View Details
Keywords: Sean Silverthorne
- 26 Jun 2000
- Research & Ideas
Presentation Round-Up
to the fact that anyone can access it from any computer as long as they have a browser, she said. Her company, Desktop.com, is building an integrated Internet desktop services platform View Details