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  • All HBS Web  (2,984)
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  • November 2011 (Revised May 2013)
  • Case

The Freelancers Union (A)

By: Michel Anteby and Erin McFee
Sara Horowitz faces a major strategic decision. Founder and CEO of the Freelancers Union, Horowitz has worked tirelessly to operationalize her new mutualist ideals, which comprise collective strength, independence, and shared protections. In 2008, she plans to move the... View Details
Keywords: Labor Unions
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Anteby, Michel, and Erin McFee. "The Freelancers Union (A)." Harvard Business School Case 412-056, November 2011. (Revised May 2013.)
  • 03 Jun 2002
  • What Do You Think?

Are We Entering an Era of European Management Leadership?

efficiency, innovation, quality, and responsiveness to customers—even as one also finds adaptations to cultural differences." These comments tend to question whether management leadership has a... View Details
Keywords: by James Heskett
  • 25 Apr 2023
  • News

Class of 2022 Startups Sweep Alumni New Venture Competition

hospitals with its nursing workforce management platform. “We’re building the technological layer that hospitals and health systems need to adapt to the expectations of modern... View Details
Keywords: Margie Kelley
  • 25 Mar 2021
  • Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

whether highlighting the reason for a bonus improves output. An essential skill for executives As Luca and Bazerman note in The Power of Experiments, companies are still figuring out how to create View Details
Keywords: by Danielle Kost
  • 28 Aug 2023
  • Research & Ideas

How Workplace Wellness Programs Can Give Employees the Energy Boost They Need

apps and setting up fitness challenges. After all, many employees are struggling with serious mental health issues. Mind Share Partner’s 2021 Mental Health at Work Report showed that three-quarters View Details
Keywords: by Hise Gibson
  • May 2025 (Revised May 2025)
  • Supplement

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (D)

By: Linda A. Hill and Lydia Begag
This fourth installment in the Pfizer Global Clinical Supply (GCS) transformation case series highlights how over a decade of cultural and digital evolution positioned GCS to meet unprecedented global challenges. In 2011, Michael Ku became the Vice President of GCS and... View Details
Keywords: Innovation Leadership; Technological Innovation; Leadership Development; Leadership Style; Research and Development; Science-Based Business; Transformation; Health Industry; Health Industry; Health Industry; United States; Asia; Europe; Latin America
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Hill, Linda A., and Lydia Begag. "Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (D)." Harvard Business School Supplement 425-079, May 2025. (Revised May 2025.)
  • November–December 2020
  • Article

Getting Serious About Diversity: Enough Already with the Business Case

By: Robin Ely and David A. Thomas
Leaders may mean well when they tout the economic payoffs of hiring more women and people of color, but there is no research support for the notion that diversifying the workforce automatically improves a company’s performance. This article critiques the popular... View Details
Keywords: Diversity; Organizational Culture; Organizational Structure; Change; Trust
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Ely, Robin, and David A. Thomas. "Getting Serious About Diversity: Enough Already with the Business Case." Harvard Business Review 98, no. 6 (November–December 2020): 114–122. (Winner, McKinsey Best Paper Award, 2021. Winner, Academy of Management, Organizational Behavior Division, Outstanding Practitioner-Orientated Publication in OB, 2021.)

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 12 PM – 1 PM EDT, 17 Oct 2017
    • Webinars: Career

    Attract & Retain Top Talent to Create an Engaged and Productive Team

    To become the best in the business, it is essential to employ the best people. But how do managers build a culture where employees are ready and able to take their team to the next level? This keynote focuses on how to attract talented team members, empower them, and... View Details
    • 01 Feb 1997
    • News

    Shaping the Future of Business: Entrepreneurial Evolution at HBS

    recent Wall Street Journal article and praised Amgen as one of ten companies "that have led the growth of the U.S. economy." That recognition is icing on the cake for Binder, who says, "Beyond the... View Details
    Keywords: Nancy O. Perry and Susan Young; profiles by Garry Emmons
    • 12 Sep 2016
    • Research & Ideas

    What Brands Can Do to Monitor Factory Conditions of Suppliers

    brand-name multinationals that contract out the work. “In a sense, global supply chains are serving a regulatory function, with companies imposing an additional layer of rules... View Details
    Keywords: by Michael Blanding
    • 21 Dec 2022
    • News

    HBS Community Comes Together in Wake of Ukraine Invasion

    iStock MESSAGE FROM DEAN SRIKANT DATAR On February 27, Dean Srikant Datar sent a message to the HBS community regarding the invasion of Ukraine, noting the resources available to those looking to offer... View Details
    • October 1996 (Revised January 1997)
    • Case

    Mt. Auburn Hospital

    By: F. Warren McFarlan and Jaan Elias
    In December of 1993, two of Boston's largest and best known hospitals, Massachusetts General and Brigham and Women's, announced that they were setting aside their historic rivalry to form an alliance and build a regional health network. The announcement set off a wave... View Details
    Keywords: Health Care and Treatment; Negotiation Offer; Alliances; Networks; Social Enterprise; Horizontal Integration; Health Industry; Boston
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    McFarlan, F. Warren, and Jaan Elias. "Mt. Auburn Hospital." Harvard Business School Case 397-083, October 1996. (Revised January 1997.)
    • 09 Oct 2020
    • Blog Post

    4 Things To Know About the MS/MBA Biotech

    Since emigrating from Syria at the age of five, I have personally experienced the uphill battle of obtaining health care coverage as a non-US... View Details
    • 09 Mar 2023
    • Blog Post

    Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

    with a rigid structure that discouraged risk taking. For some, learning flex-leadership styles helped them to find success and others found company cultures outside of their... View Details

      John A. Quelch

      John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

      Keywords: health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care
      • March 2001
      • Case

      Yvette Hyater-Adams and Terry Larsen at CoreStates Financial Corp.

      By: David A. Thomas, Nancie Zane PHD and Emily Heaphy
      Yvette Hyater-Adams, senior VP of CoreStates Bank, and CEO Terry Larsen reflect on their five-year mentor-protege relationship. They describe how building a relationship across both race and gender was challenging and ultimately highly rewarding. Their relationship... View Details
      Keywords: Race; Gender; Organizational Change and Adaptation; Change Management; Management Teams; Relationships; Banking Industry
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      Thomas, David A., Nancie Zane PHD, and Emily Heaphy. "Yvette Hyater-Adams and Terry Larsen at CoreStates Financial Corp." Harvard Business School Case 401-023, March 2001.
      • 24 Jan 2011
      • HBS Case

      Terror at the Taj

      outstanding service are selected for inclusion in the Managing Directors Club and recognized across the organization. Such incentives aren't so unusual, of course. But interviews with senior management demonstrate how seriously the task... View Details
      Keywords: by Julia Hanna; Accommodations
      • 01 Sep 2021
      • What Do You Think?

      Can We Train for Trust?

      (Image credit: iStockphoto/jubaphoto) How many times have we discussed the contributions of employee engagement and the loyalty it produces to an organization’s performance? Trust is, as it is for many things in society, the bedrock for... View Details
      Keywords: by James Heskett
      • 2023
      • Book

      Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems

      By: Frances X. Frei and Anne Morriss
      Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of... View Details
      Keywords: Leading Change; Performance Improvement; Problems and Challenges; Organizational Change and Adaptation; Organizational Culture
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      Frei, Frances X., and Anne Morriss. Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems. Harvard Business Review Press, 2023.
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