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(4,381)
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- Faculty Publications (1,840)
Show Results For
- All HBS Web
(4,381)
- People (13)
- News (1,154)
- Research (2,492)
- Events (22)
- Multimedia (44)
- Faculty Publications (1,840)
- August 1999
- Article
Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking
By: F. Frei and P. Harker
Frei, F., and P. Harker. "Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking." Journal of Service Research 1, no. 4 (August 1999): 300–312.
- 03 Aug 2021
- News
Leading Maryland’s Only Black-Owned and -Managed Commercial Bank to Be a Pandemic Resource
The Baltimore Sun recently highlighted the work of John Lewis (MBA 2004), President and Chief Operating Officer of Harbor Bank of Maryland, which the newspaper notes became a vital pandemic-era resource for businesses looking to obtain... View Details
- August 13, 2021
- Other Article
New Child Tax Credit Should Be a Call to Action for Banks
By: Bob Neuhaus, Daniel Schneider and Peter Tufano
Neuhaus, Bob, Daniel Schneider, and Peter Tufano. "New Child Tax Credit Should Be a Call to Action for Banks." American Banker (August 13, 2021).
- August 2002 (Revised May 2005)
- Teaching Note
Postgirot Bank and Provment AB: Managing the Cost of IT Operations, TN
Teaching Note for (9-302-061). View Details
- June 2002
- Article
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
By: L Hitt and F. Frei
Keywords: Online Technology
Hitt, L., and F. Frei. "Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking." Management Science 48, no. 6 (June 2002): 732–748.
- Web
Investment Banking & Securities Underwriting | Baker Library | Bloomberg Center | Harvard Business School
Introduction 1840s – 1880s General Merchants to Commodities Brokers 1880s – 1920s Investment Banking & Securities Underwriting 1920s – 1960s Investing in Emerging Industries 1850–1968 Lehman Brothers Family Partners 1960s – 2000s... View Details
- 2002
- Working Paper
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
By: Lorin M. Hitt and Frances X. Frei
- 30 Aug 2012
- Working Paper Summaries
Incentivizing Calculated Risk-Taking: Evidence from an Experiment with Commercial Bank Loan Officers
- 14 Aug 2019
- Podcast
Fintech on Main Street: How small businesses are banking on new technology
Technology is changing financial institutions’ relationships with local businesses and sole proprietors, which account for half of America’s workforce. HBS professor and former head of the Small Business Administration Karen Mills sheds light on the ongoing... View Details
- January 2014
- Teaching Note
Evaluating Microsavings Programs: Green Bank of the Philippines (A), (B) and (C)
By: Nava Ashraf and Kristin Johnson
Keywords: Saving; Innovation and Invention; Measurement and Metrics; Product Design; Success; Performance Evaluation; Philippines
Ashraf, Nava, and Kristin Johnson. "Evaluating Microsavings Programs: Green Bank of the Philippines (A), (B) and (C)." Harvard Business School Teaching Note 914-022, January 2014. (Request a courtesy copy.)
- March 2013
- Teaching Note
The IPO of Agricultural Bank of China (ABC) (A) and (B) (TN)
By: Aldo Musacchio
- 21 Nov 2022
- Podcast
How Higher Purpose Guides CEO Sim Tshabalala of Africa’s Standard Bank Group
In South Africa, CEO Sim Tshabalala of Standard Bank Group worked his way up from the country’s largest Black township to lead one of Africa’s largest financial institutions. It might seem like an improbable trajectory: from the “dusty streets of Soweto” to the... View Details
- Article
Fixing Market Failures or Fixing Elections? Elections, Banks and Agricultural Lending in India
By: Shawn A. Cole
Cole, Shawn A. "Fixing Market Failures or Fixing Elections? Elections, Banks and Agricultural Lending in India." American Economic Journal: Applied Economics 1, no. 1 (January 2009): 219–50.