Publications

August 2012 (Revised December 2012)
Case

Telecommunications Regulation and Coordinated Competition in Romania

By: Arthur Daemmrich, Alex Radu and Ana Sarbu

Leaders of the Romanian telecommunications agency must decide about a proposed international merger and how to structure bandwidth auctions critical to the telecoms market. The case is designed to teach about regulatory choices from the perspective of a regulatory... View Details

Keywords: Regulation; Auction Policy; European Union; Government Policy; Cell Phone Industry; Mergers and Acquisitions; Telecommunications Industry; Romania

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

01 Dec 1998
News

Goodbye and Hello to MBAs

In June, members of the Class of 1998 packed up their belongings and set forth from Soldiers Field, full of promise and ambition, to launch their careers. This fall, a new... View Details

1 Dec 2021
Interview

Hubert Joly on Humanizing the Profit Motive

By: Hubert Joly, William Kerr and Joseph Fuller

Can businesses afford to see employees in terms other than unit labor cost? How do you factor the Golden Rule into a profit and loss statement? Former Best Buy CEO Hubert Joly explains how unlearning business orthodoxies helped him prove that a human-centered approach... View Details

10 Nov 2021
Blog Post

Veterans in the MBA Program: Profiles of Service

More than five percent of current students in the Harvard Business School MBA Program have military backgrounds, representing all US Armed Forces branches as well as international service. HBS is grateful... View Details

01 Apr 1998
News

Speakers Share Triumphs and Challenges

Then, reciting the Hebrew from memory and rendering his own translation of the words that Rabbi Hillel wrote two thousand years ago, Feurstein said: "Not all those who make a... View Details

Keywords: James E. Aisner

31 May 2012
News

Why politicians lie and why we want to believe them

20 Jul 2012
News

Something for the weekend

18 Jun 2001
Research & Ideas

Tech Investment the Wise Way

Excerpted with permission from "The Dual Edged Role of the Business Model in Leveraging Corporate Technology Investments," in Taking Technical Risks: How Innovators, Executives, View Details

Keywords: by Henry Chesbrough & Richard S. Rosenbloom

June 2011
Case

Fighting a Dangerous Financial Fire: The Federal Response to the Crisis of 2007-2009

By: David Moss and Cole Bolton

By the summer of 2009, many observers concluded that a catastrophic financial collapse- which seemed all but imminent the previous fall and winter - had been averted. Although the recession had still yet to be declared over and the economy's footing remained far from... View Details

Keywords: Business Cycles; Economic Slowdown and Stagnation; Financial Crisis; Financial Institutions; Financial Markets; Financial Strategy; Policy; Knowledge Acquisition

03 Mar 2015
News

CFOs: You Don’t Need All the Answers, Just the Right Questions

December 2022 (Revised February 2025)
Module Note

How Do You Compete and Cooperate? Understanding Strategic Interactions

By: Jorge Tamayo

This module examines how firms interact strategically, both competitively and cooperatively, as they create and capture value. Although the module focuses on strategic interactions between competitors, an organization's relationships with buyers, suppliers, and... View Details

Keywords: Competitive Strategy; Cooperation; Value Creation; Business and Stakeholder Relations

19 Dec 2011
Research & Ideas

Climbing the Great Wall of Trust

In recent conversations with US executives doing business in China, Harvard Business School Assistant Professor Roy Y.J. Chua heard about a new trend. In an East Asian version of cutting deals on View Details

Keywords: by Michael Blanding

29 Jun 2020
News

An operating model for the next normal: Lessons from agile organizations in the crisis

02 Mar 2017
News

Panelists Explore the Changing Role of Space in the Retail Industry

September 2021
Case

Ensuring Your Family’s Future: The Alagil Family Office

By: Lauren Cohen, Esel Çekin and Fares Khrais

Muhammad Alagil was a second-generation leader in the well-known Alagil Family Group of businesses in Saudi Arabia and co-founder and chairman of its family office, Jarir Company for Commercial Investments (Jarir Investments). The case opens in 2021 with Alagil... View Details

Keywords: Family Office; Second-generation; Third-generation; Investments; Philanthropy; Family Business; Investment; Finance; Financial Markets; Philanthropy and Charitable Giving; Saudi Arabia; Middle East