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  • All HBS Web  (2,625)
    • People  (17)
    • News  (1,074)
    • Research  (871)
    • Events  (5)
    • Multimedia  (8)
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  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

International Business and Emerging Markets in Historical Perspective By: Jones, G. Abstract—This chapter examines international business in emerging markets over the long run. It shows how the strategies of Western multinationals evolved over time. In the View Details
Keywords: Dina Gerdeman
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas? A: Frei: Even superstar managers would probably admit to being better at some aspects of their... View Details
Keywords: by Deborah Blagg; Service
  • 12 Jul 2020
  • Research & Ideas

Solving COVID'S Mental Health Crisis

Prevention programs disrupted "The pandemic threatens to dismantle all the gains made in the US in the recent six-year fight against opioids and heroin,” says Jim Langford (HBS MBA 1984), Executive Director of the Georgia Prevention Project (GPP). "Grief and trauma,... View Details
Keywords: by Howard Stevenson and Shirley Spence; Health
  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

inspectors alike. On average, inspectors cited fewer violations at each successive establishment inspected throughout the day, the researchers found. In other words, inspectors tended to find and report the most violations at the first... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service
  • 13 Jul 2022
  • Book

Reimagining the Economy: What Would It Take to Put People First?

Dauphine, the essays offer a new architecture for the future of work. Book Excerpt Democratize Work: The Case for Reorganizing the Economy Essay by Julie Battilana When Sandra arrived in Boston from her hometown of Vitória, Brazil, everything felt foreign. Looking back... View Details
Keywords: by Avery Forman
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

than mass production or mass customization should be. So the book's first section, on operations strategy, focuses on how a company can go about creating an operations organization and approach that best fits and supports a particular... View Details
Keywords: by Martha Lagace
  • 17 Mar 2022
  • Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

of compostable fiber. “We thought very highly of ourselves and patted ourselves on the back for doing such an amazing job and for the impact we were going to make.” As workers began harvesting lettuce and putting it into the eco-friendly... View Details
Keywords: by Ranjay Gulati
  • 26 Jan 2004
  • Research & Ideas

How Women Can Get More Venture Capital

concept is very large scale. The lower-tech investments require a great plan from the very beginning to roll things out nationwide. Understand the industry. The first thing that is important to understand is what venture capital is meant... View Details
Keywords: by Mallory Stark & Martha Lagace
  • 02 Dec 2015
  • What Do You Think?

What Will It Take to Achieve Gender Equality in Leadership?

job Let the numbers fall where they may. You may find that people achieving their dreams has no link with gender equality.” For others, “having the best people doing the job” may have been seen as having a subjective quality to it, based... View Details
Keywords: by James Heskett
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

Readers also benefitted when, in 2008, we began to publish HBS faculty working papers—often the first expressions of emerging ideas on the cutting edge of management research. The most popular paper looks at the dark side of goal-setting,... View Details
Keywords: by Sean Silverthorne
  • 19 Mar 2006
  • Research & Ideas

Unlocking Your Investment Capital

Business Review, Merton, a Nobel laureate, urges senior corporate executives and boards to view derivative applications not just as tactical measures but as strategic tools that convey competitive advantage. A first step is distinguishing... View Details
Keywords: by Ann Cullen; Financial Services
  • 19 Jul 2004
  • Research & Ideas

Why Innovations Sit on the Shelf

frustration and, often, stagnation. It's the leader's job to point managers and team members in a specific direction but to make sure it's a direction they can respond to. To effect innovation, a leader must advocate, then inquire, and... View Details
Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader
  • 02 Jun 2014
  • Research & Ideas

Secrets to a Successful Social Media Strategy

unacceptable behavior in the offline world might be perfectly acceptable in the online world. For example, corporate norms and fear that the boss might find out prevent many employees from openly advertising themselves on the job market.... View Details
Keywords: by Carmen Nobel
  • 24 Apr 2013
  • Research & Ideas

Who Sets Your Benchmarks?

of the twentieth century, the first twenty-two years of my life seemed to revolve around an unending series of tests designed to rank me versus my peer group. At the end of each grading period, my mom would ask me if I had made the honor... View Details
  • 22 Aug 2005
  • Research & Ideas

Balancing the Future Against Today’s Needs

young venture's chances of successfully reaching maturity. Indeed, even annual growth measures may be too aggressive for certain opportunities. Align Behaviors To Your Growth Plan George suggests leaders think of growth along four dimensions. The View Details
Keywords: by Paul Michelman
  • 13 Feb 2018
  • First Look

New Research and Ideas, February 13, 2018

Zimbabwe, he had been in the job so long that few recall how he got there. Fewer still remember that it was Henry Kissinger, whose complex, if unlikely, negotiations to achieve black majority rule in Rhodesia, later Zimbabwe, helped to... View Details
Keywords: Sean Silverthorne
  • 22 Sep 2008
  • Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

communications in corporations? Where did the idea come from? Toby Stuart: For the first time in history, it is possible to actually analyze the "soft wiring" or largely complete social networks inside organizations. This is feasible... View Details
Keywords: by Sarah Jane Gilbert
  • 29 Sep 2003
  • Research & Ideas

Pride Goeth Before a Profit

respect. While the prestige and group identity that spring from working for a particular institution can be a motivating force for employees, it's pride in what they do—recognition of the intrinsic value of a job well done, whatever the... View Details
Keywords: by Theodore Kinni
  • 18 Oct 2016
  • First Look

October 18, 2016

customer jobs does. The "Jobs-to-Be-Done" approach can be seen in some of the world's most respected companies and fast-growing startups, including Amazon, Intuit, Uber, Airbnb, and Chobani yogurt, to name just a few. But this... View Details
Keywords: Sean Silverthorne
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

health-economics literature has done a better job documenting consumer-choice mistakes in insurance and treatment choices than explaining why those mistakes occur, it is clear that we should not ignore these mistakes in our analyses. We... View Details
Keywords: Sean Silverthorne
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