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  • 31 Jul 2019
  • Research & Ideas

Distressed Employees? Try Resilience Training

alternative or a supplement.” Whillans says an online program may also encourage higher participation rates than certain special events that companies organize to encourage people to relax. For example, a... View Details
Keywords: by Dina Gerdeman; Health
  • 28 Feb 2023
  • Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

John Hickenlooper. It provides encouraging evidence that for the large percentage of students who are not headed to college, apprenticeship can provide a satisfying transition to well-paying jobs in finance, IT, manufacturing, and other... View Details
Keywords: by Michael Blanding
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

between customer success and improved financial performance. Finally, perhaps a customer is unprofitable because it is purchasing only a single service. As an alternative to raising the price for this single service, the company can View Details
Keywords: by Robert S. Kaplan
  • 01 Nov 2022
  • Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

to obtain.” In a study of a Chinese manufacturer that encouraged factory workers to submit innovative ideas to bolster the company’s operations, Gallani and her colleagues find that providing certain perks and incentives for task-based... View Details
Keywords: by Scott Van Voorhis
  • 04 Oct 2022
  • What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

to a rubber band that snaps back toward a somewhat constant middle ground even after pandemic-level disruptions. Here’s the argument as it applies to remote work or “work from anywhere”: Remote work, already common, was first required by the pandemic, then View Details
Keywords: by James Heskett
  • 27 Jun 2019
  • Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

to companies. IDEO, for example, has asked employees to step away from their work to meet up for a weekly tea time ritual as a way to encourage workers to collaborate, connect, build trust, and deepen workplace relationships. Walmart... View Details
Keywords: by Dina Gerdeman
  • September 2012 (Revised December 2012)
  • Case

Addleshaw Goddard LLP (Abridged)

By: Robert G. Eccles, Amy C. Edmondson and James Weber
Addleshaw-Goddard (AG), the 15th largest law firm in the UK, is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim Hever... View Details
Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom
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  • 14 Jul 2014
  • Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

researching ways that a Vietnamese bank could encourage customers to save more went to the mall on a weekday to interview "unbanked" consumers—those without bank accounts at all. "They would cash their paycheck and spend it on basic... View Details
Keywords: by Michael Blanding
  • 26 Jul 2011
  • First Look

First Look: July 26

material in one annual report. This case outlines the history and trends of corporate social responsibility reporting to encourage a discussion around the decision points and implications of reporting regulations. Purchase this... View Details
Keywords: Sean Silverthorne
  • 14 Apr 2014
  • Working Paper Summaries

Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces

Keywords: by Jesse Shore, Ethan Bernstein & David Lazer
  • 30 Jan 2013
  • Working Paper Summaries

These Are the Good Old Days: Foreign Entry and the Mexican Banking System

Keywords: by Stephen Haber & Aldo Musacchio; Banking
  • 2008
  • Chapter

Corporate Honesty and Business Education: A Behavioral Model

By: Rakesh Khurana and Herbert Gintis
Since the mid-1970s neoclassical economic theory has dominated business school thinking and teaching in dealing with the nature of human motivation. However valuable in understanding competitive product and financial markets, neoclassical economic theory employs an... View Details
Keywords: Business Education; Ethics; Managerial Roles; Corporate Social Responsibility and Impact; Organizational Culture; Business and Shareholder Relations; Mathematical Methods; Behavior
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  • 17 Jun 2015
  • Lessons from the Classroom

Excellence Comes From Saying No

their own individual philosophy of excellence. Frei and Schulman encouraged students to develop their own personal view of what it means to care, and what happens when they don't. One student put together a storyboard expressing her own... View Details
Keywords: by Michael Blanding
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

Kaplan says. "Once you have a better matching of your time with priorities, you'll want to encourage your direct reports to do the same." Do You Coach And Also Solicit Feedback From Your Key Subordinates? Most good leaders... View Details
Keywords: by Carmen Nobel
  • 06 May 2021
  • HBS Case

How Four Women Made Miami More Equitable for Startups

BlackTech Week have demonstrated the force of Black entrepreneurship and catalyzed success for many, Kanter says. Hatcher and Pearson have rebranded their initiatives under one umbrella, the Center for Black Innovation, which includes a research arm to provide data to... View Details
Keywords: by Carolyn DiPaolo
  • 05 Feb 2018
  • What Do You Think?

Should Companies Disclose Employee Compensation?

resurrect the truth. In the current climate encouraging increased disclosure, would for-profit organizations be better off emulating their governmental organization counterparts, where compensation is public information, and there are... View Details
Keywords: by James Heskett; Financial Services
  • 16 Jan 2006
  • Research & Ideas

Adam Smith, Behavioral Economist?

behavioral economics research. Our hope is that it encourages people to go back to TMS and read it for themselves—it's a truly wonderful book. Q: What do you think Adam Smith's impression would be of the current formal academic study of... View Details
Keywords: by Ann Cullen
  • 30 Apr 2020
  • Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
Keywords: by Danielle Kost; Energy
  • 23 Apr 2018
  • Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

of good things going on in terms of sponsorship. Now we just need to understand better what does work and why.” “So, while you might be hoping sponsorship might close the gender gap by encouraging high-ability women who are reluctant to... View Details
Keywords: by Carmen Nobel
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

resource-based view and identification of core competencies are effective frameworks for strategy formulation. If the company has a great human capital base, with skilled, experienced, and highly motivated employees, then striving to create a learning organization and... View Details
Keywords: by Martha Lagace

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