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- All HBS Web
(1,755)
- People (1)
- News (263)
- Research (1,206)
- Events (4)
- Multimedia (22)
- Faculty Publications (935)
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Winners & Runners-Up | New Venture Competition
delivery trucks (think FedEx/UPS) with a platform that enables anyone to deliver packages in their own car. CozyKin Jeremy Au (MBA 2018, Section C) Business Track Runner-Up For working parents seeking infant childcare, CozyKin pairs... View Details
- 18 Apr 2013
- Working Paper Summaries
The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay
- Web
Value Measurement for Health Care - Institute For Strategy And Competitiveness
HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
worked to convince homeowners of the value of the new machine over the traditional delivery of ice. After the demand for refrigerators was established, manufacturers concentrated on advertising, on differentiating their product from other... View Details
Keywords: by Laura Linard
- 25 Jun 2018
- Research & Ideas
In America, Immigrants Really Do Get the Job Done
ferrantraite The Muslim ban. The Wall. Children separated from their parents at the Mexican border. The past two years have seen an aggressive push by the Trump administration against both legal and illegal immigration. But it’s not just the United States seeing a... View Details
- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
practice in customer experience and design in financial services, which serves clients on improving their customer delivery and using those improvements to drive enhanced financial results. Dan has especially deep expertise in B2B... View Details
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
- Web
Leadership - Health Care
school board. Krys Mroczkowski Associate Director, Health Care Initiative Krys is responsible for programming and content related to health care delivery and services for MBAs, alumni and faculty. He is passionate about reforming health... View Details
- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
(last) 4 decades optimizing global production to the lowest cost denominator and just-in-time delivery a global production system that is optimized for lowest cost is not very resilient. We will now optimize production for maximum... View Details
Keywords: Re: James L. Heskett
- October 2012 (Revised September 2013)
- Teaching Note
The Dabbawala System: On-Time Delivery, Every Time
By: Stefan H. Thomke
The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details
- Web
Strategy for Universities & Nonprofits - Institute For Strategy And Competitiveness
customers must be quantified and measured Social organizations often pursue multiple societal outcomes , which requires multiple measured goals Understanding the full costs of delivering outcomes is essential to ensure that true value is being created, e.g. cost per... View Details
- Web
Buy Now, Pay Later: Cars on Time
however, motorized trucks and passenger cars found a market among small businessmen who recognized their value for deliveries and short-distance transport of heavy goods, but could not put up the entire purchase price at once. The auto... View Details
- Web
Presentations - Institute For Strategy And Competitiveness
current concepts in how health care delivery systems can grow and deliver value-based health care across geography. January 2020 Paying for Health Care by Dr. Mary Witkowski Dr. Mary Witkowski discusses value based payment including... View Details
- 01 Jun 2023
- News
Buy Big, Sell Small
least 75 percent of India’s consumer goods sales despite the significant inefficiencies of an outdated business model. “Kiranas are limited-inventory, 2,000- to 5,000-square-foot shops that don’t always get on-time deliveries or access to... View Details
- May 2022
- Case
Maestro Pizza: Coming in Hot!
By: Ramon Casadesus-Masanell and Fares Khrais
Maestro Pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details
Keywords: Competitive Strategy; Competitive Advantage; Competition; Market Entry and Exit; Emerging Markets; Business Startups; Corporate Entrepreneurship; Product Positioning; Disruption; Disruptive Innovation; Advertising; Advertising Campaigns; Social Media; Forecasting and Prediction; Crisis Management; Growth and Development Strategy; Brands and Branding; Product Development; Production; Service Delivery; Business Growth and Maturation; Financial Statements; Cost Management; Analysis; Quality; Performance Consistency; Customer Satisfaction; Profit; Family Ownership; Food and Beverage Industry; Middle East; Saudi Arabia
Casadesus-Masanell, Ramon, and Fares Khrais. "Maestro Pizza: Coming in Hot!" Harvard Business School Case 722-399, May 2022.
- Web
Cases & Teaching Notes - Institute For Strategy And Competitiveness
outcomes and costs, the foundations of a health care value framework. The company launches a pilot project to use time-driven activity-based costing (TDABC)... Dec 2014 (Revised Jan 2016) HBS Case Collection Vanderbilt: Transforming a Health Care View Details
- Web
Research Computing Services - Faculty & Research
training. RCS staff also provide guidance to doctoral students and Research Associates supporting faculty research. As part of the Division of Research and Faculty Development, RCS works closely with the School’s other research support services to ensure seamless View Details
- 21 Mar 2024
- Blog Post
SVMP Gave Me the Courage to Fail
of my new friends in the program, I wrote, practiced, and delivered my speech successfully. Through the speech preparation and delivery process, I learned about the importance of community and pushing past fear to achieve my goals. SVMP... View Details
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
it's a core platform. Digital delivery of content to the cell phone didn't exist a few years ago, and now it's everywhere. You go six months, and it's two generations. That's something I would love to exploit in the future. Just what do... View Details
- Web
ICHOM - Institute For Strategy And Competitiveness
Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network ICHOM International Consortium... View Details