Publications

November 1996 (Revised April 1999)
Case

United Way of Southeastern New England (UWSENE)

By: Robert S. Kaplan and Ellen L. Kaplan / RA

A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and... View Details

Keywords: Balanced Scorecard; Nonprofit Organizations; Governing and Advisory Boards; Strategy; United States

Educators

Web

2021 Symposium - Race, Gender & Equity

writes for the Atlantic . Sarah Kaplan Sarah Kaplan is Distinguished Professor, Director of the Institute for Gender and the Economy (GATE), and Professor of Strategic Management, at the University of... View Details

June/July 1997
Article

Why Does Business Need a Balanced Scorecard? Part II

By: Robert S. Kaplan and David Norton

Keywords: Balanced Scorecard

May 2017
Supplement

Boston Children's Hospital Process Map Video

By: Robert S. Kaplan and Mary Witkowski

The 13 minute video simulates a discussion among orthopedic surgeons and cast room technicians about the processes and resources used when applying long leg casts for patients. The video should be used when teaching Boston Children’s Hospital (Abridged) case, #914-407,... View Details

Keywords: Activity Based Costing; Healthcare Costing; Process Maps; Activity Based Costing and Management; Health Care and Treatment

August 1994
Case

Topcon Corporation: Production Control System

By: Robin Cooper and Robert S. Kaplan

Keywords: Production

August 1994
Teaching Note

Nippon Kayaku TN

By: Robin Cooper and Robert S. Kaplan

Keywords: Pharmaceutical Industry; Chemical Industry; Tokyo

August 1994 (Revised May 1999)
Teaching Note

Mitsubishi Kasei Corporation: Product Line Cost System TN

By: Robin Cooper and Robert S. Kaplan

Keywords: Cost; System

August 1994 (Revised May 1999)
Teaching Note

Citizen Watch Company, Ltd.: Cost Reduction for Mature Products TN

By: Robin Cooper and Robert S. Kaplan

Keywords: Cost; Product; Apparel and Accessories Industry

March 1994
Case

Citizen Watch Co., Ltd.: Cost Reduction for Mature Products

By: Robin Cooper and Robert S. Kaplan

Keywords: Cost Accounting

spring 1970
Article

Sequential Models in Probabilistic Depreciation

By: Robert S. Kaplan and Yuri Ijiri

August 2000
Teaching Note

Microsoft Latin America TN

By: Robert S. Kaplan and Alberto Ballve

Teaching Note for (9-100-040). View Details

Keywords: Information Technology Industry; Latin America

September–October 1996
Article

Strategic Learning and the Balanced Scorecard

By: Robert S. Kaplan and David Norton

Keywords: Strategy; Learning; Balanced Scorecard

Article

On the Objective Function for the Sequential P-Model of Chance-Constrained Programming

By: Robert S. Kaplan and John Soden

September 26, 2024
Article

A Better Way to Measure Social Impact

By: Robert S. Kaplan and Constance Spitzer

All impact investors report the financial returns from their funds and investments, and many provide metrics on intended social outcomes, such as numbers of individuals served, or quality jobs created. But investors do not supply metrics about their impacts on... View Details

Keywords: Impact Investing; Social Impact Investment; Inclusive Growth; Sustainability; Corporate Social Responsibility and Impact; Environmental Sustainability

Register to Read