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  • Research Summary

Deep Indicators of Business Model Success

By: James L. Heskett
The purpose of this study is to develop ways of helping practitioners identify and measure deep indicators of success in the business models being pursued by their organizations. The hypothesis is that success is dependent on these deep indicators. The indicators are... View Details
  • 05 Jan 2010
  • First Look

First Look: January 5

are not driven by reverse causality. These patterns are not driven solely by common law nations such as the United Kingdom and United States, but also hold in Continental Europe. Download the paper:... View Details
Keywords: Martha Lagace
  • October 1997 (Revised January 1998)
  • Case

Oxfam America

By: James E. Austin and James Kondo
Oxfam America, a nongovernmental organization providing grant assistance to organizations fighting hunger, poverty, and their causes, was engaged in a new strategy formulation process, led by its new president. View Details
Keywords: Change; Situation or Environment; Non-Governmental Organizations; Strategy
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Austin, James E., and James Kondo. "Oxfam America." Harvard Business School Case 798-036, October 1997. (Revised January 1998.)
  • Web

Greenhill House | About

stucco and brick office building was designed in the Georgian Revival-style by McKim, Mead & White as part of the original 1920s campus plan, though construction was delayed for financial reasons until 1965, during the tenure of Dean... View Details
  • 01 Dec 2023
  • News

Engaging Students More Deeply

and Banking and the Anne and James F. Rothenberg Faculty Fellow. Read more about HBS students hear and see Eva Moskowitz, founder and CEO of Success Academy Charter Schools in New York City, explaining why she believes that every decision... View Details
Keywords: April White
  • 2011
  • Working Paper

Tax Policy and the Efficiency of U.S. Direct Investment Abroad

By: Mihir A. Desai, C. Fritz Foley and James R. Hines Jr.
Deferral of U.S. taxes on foreign source income is commonly characterized as a subsidy to foreign investment, as reflected in its inclusion among "tax expenditures" and occasional calls for its repeal. This paper analyzes the extent to which tax deferral and other... View Details
Keywords: Cash Flow; Investment Return; Foreign Direct Investment; Investment Funds; Policy; Taxation; United States
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Desai, Mihir A., C. Fritz Foley, and James R. Hines Jr. "Tax Policy and the Efficiency of U.S. Direct Investment Abroad." NBER Working Paper Series, No. 17202, July 2011.
  • Web

Online Leadership Principles Course | HBS Online

the best in others by applying and adapting your leadership style and managing the conditions that drive team performance. 6 weeks 7-9 hours per week 4 modules Self-Paced with regular deadlines This course earns you a Certificate of... View Details
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

in goods, services, investments, and ideas led by multinational firms. Extensive research has sought to understand the geographic patterns of foreign direct investment (FDI). This chapter reviews existing theories and evidence... View Details
Keywords: Sean Silverthorne
  • August 2003 (Revised June 2005)
  • Case

Royal Bank of Scotland, The: Masters of Integration

By: Nitin Nohria and James Weber
Describes the acquisition of Nat West by Royal Bank of Scotland. Describes the strategic rationale for the acquisition and the process by which the integration of the two banks was accomplished. The acquisition is remarkable for how successful it was, given the typical... View Details
Keywords: Mergers and Acquisitions; Integration; Banks and Banking; Success; Banking Industry; Scotland
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Nohria, Nitin, and James Weber. "Royal Bank of Scotland, The: Masters of Integration." Harvard Business School Case 404-026, August 2003. (Revised June 2005.)
  • 02 Mar 2016
  • News

David Moss is Rewriting History

James Madison at the Constitutional Convention, a scene imagined here by early 20th century artist Howard Chandler Christy. (GraphicaArtis/Corbis) The blackboard fills up with proposed remedies to the... View Details
Keywords: April White
  • 2014
  • Article

Notes from the Search for Deep Indicators in Services

By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Keywords: Service Delivery; Organizational Culture; Performance; Service Industry
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Heskett, James L. "Notes from the Search for Deep Indicators in Services." Journal of Service Management 25, no. 3 (2014): 298–309.
  • Web

Doing Business in a Divided World - Alumni

This session will unpack recent research conducted by Harvard Business School and the Edelman Trust Institute to explain the contours of these shifts, and the risks—and opportunities—they pose. Richard Edelman, CEO, Edelman Professor... View Details
  • 15 Oct 2013
  • First Look

First Look: October 15

Publications August 2013 Economic Development and Cultural Change The Costs of Favoritism: Is Politically-Driven Aid Less Effective?" By: Dreher, Axel, Stephan Klasen, James Raymond Vreeland, and Eric Werker Abstract—As is now well... View Details
Keywords: Sean Silverthorne
  • 04 May 2010
  • First Look

First Look: May 4

organs faces widespread disapproval. We survey a representative sample of Americans to assess disapproval for several forms of kidney markets and to understand why individuals disapprove by identifying factors that predict disapproval,... View Details
Keywords: Martha Lagace
  • Web

Cash House | About

Cash House James I. Cash, James E. Robison Professor of Business Administration, Emeritus Cash House is named to honor the legacy and contributions of James I. Cash, View Details
  • July 2017 (Revised October 2017)
  • Supplement

Becton Dickinson: Innovation and Growth (B)

By: Raffaella Sadun, Michael Beer and James Weber
This (B) case supplements the (A) case by providing additional information and updates through early 2016. View Details
Keywords: Transformation; Change Management; Innovation Leadership; Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategy; Medical Devices and Supplies Industry; Health Industry; Manufacturing Industry; United States
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Sadun, Raffaella, Michael Beer, and James Weber. "Becton Dickinson: Innovation and Growth (B)." Harvard Business School Supplement 717-504, July 2017. (Revised October 2017.)
  • Web

Gallatin Hall | About

Gallatin Hall Abraham Alfonse Albert Gallatin Gallatin Hall is one of seven buildings named for notable secretaries of the United States Treasury at the suggestion of George F. Baker. Gallatin Hall is named for Abraham Alfonse Albert Gallatin. Designed as a student... View Details
  • August 1993 (Revised April 1997)
  • Case

Southwest Airlines: 1993 (A)

By: James L. Heskett and Roger H. Hallowell
Southwest Airlines, the only major U.S. airline to be profitable in 1992, makes a decision as to which of two new cities to open, or to add a new long-haul route. Provides windows into Southwest's strategy, operations, marketing, and culture. View Details
Keywords: Decisions; Cost Management; Profit; Marketing; Service Operations; Organizational Culture; Corporate Strategy; Expansion; Air Transportation Industry; United States
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Heskett, James L., and Roger H. Hallowell. "Southwest Airlines: 1993 (A)." Harvard Business School Case 694-023, August 1993. (Revised April 1997.)
  • September 2023 (Revised January 2024)
  • Case

Icahn Enterprises: Ponzi Scheme or Sound Investment

By: Aiyesha Dey, Jonas Heese and James Weber
Icahn Enterprises, a publicly traded limited partnership founded and operated by famed activist investor Carl Icahn, had earned above market returns for over a decade. Between 2018 and early 2023, it had a compound annual return of 31%. Icahn invested in undervalued... View Details
Keywords: Stock Shares; Investment Return; Business Model; Valuation; Financial Services Industry
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Dey, Aiyesha, Jonas Heese, and James Weber. "Icahn Enterprises: Ponzi Scheme or Sound Investment." Harvard Business School Case 124-013, September 2023. (Revised January 2024.)
  • 12 Jan 2016
  • First Look

January 12, 2016

medical devices after they are approved by the appropriate regulatory authorities. Historically, such surveillance was based on voluntary reports by medical practitioners, but with the widespread adoption of... View Details
Keywords: Carmen Nobel
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