by Harvard Management Update - Publications - Faculty & Research

02 Apr 2008
Research & Ideas

Four Companies that Conquered America

demanding market for almost everything from oil to microprocessors to premium coffee. Companies around the world aspire to do business in the U.S., or at least with U.S. companies in their home markets. By doing so, they learn much about... View Details

Keywords: by John Quelch

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

creating an environment in which employees don't even know that they're changing." Ricardo Semler, president of Semco, a privately held manufacturing and services company in São Paulo, Brazil, heartily agrees: by giving up the need... View Details

Keywords: by Nick Morgan

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit. “When we are feeling bad, one way we cope is by comparing... View Details

Keywords: by Michael Blanding; Retail; Service

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

target’s beliefs by giving a false or distorted impression. But it’s not just businesspeople who palter. Donald Trump has done it. Hillary (and Bill) Clinton, too. Chances are you have paltered. “People seem to be using this strategy... View Details

Keywords: by Dina Gerdeman

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

Feedback you receive from colleagues about any job candidate will reveal as much about the managers doing the interviewing as it does about the candidate. And if you do make an external hire who doesn’t work out (possibly because those... View Details

Keywords: by John Quelch

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

impact on both employees and companies, new research shows. In fact, managers who elevate others like Bradway did are more likely to hold on to valued employees, according to a study by Yuan Zou, assistant... View Details

Keywords: by Pamela Reynolds

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

Reduction, co-authored by Harvard Business School’s Christopher T. Stanton, along with Jason Sandvik and Nathan Seegert of the University of Utah; and Richard Saouma of Michigan State University. “Managers... View Details

Keywords: by Rachel Layne

19 Jan 2015
Research & Ideas

Is Wikipedia More Biased Than Encyclopædia Britannica?

Zhu, an assistant professor in the Technology and Operations Management unit at Harvard Business School, who details the rise and fall of the information giant in a new working paper. "There has been lots of... View Details

Keywords: by Michael Blanding; Publishing

05 Jul 2022
What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

(iStockphoto/aydinmutlu) Logistics issues have taken on unexpected and possibly unwanted “glamour” among those who study business and economics, thanks to the COVID-19 pandemic and its global aftermath. It’s a throwback to the days when railroad View Details

Keywords: by James Heskett; Manufacturing; Shipping; Transportation

07 Mar 2011
Research & Ideas

Why Companies Fail—and How Their Founders Can Bounce Back

Ghosh, a senior lecturer at Harvard Business School who has held top executive positions at some eight technology-based start-ups. If failure refers to failing to see the projected return on investment, then the failure rate is 70 to 80... View Details

Keywords: by Carmen Nobel

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

regulations on buybacks as some propose, I’m in favor of boards being much more active in evaluating buybacks, limiting accelerated share buybacks, and changing the accounting treatment of buybacks so that managers are not tempted View Details

Keywords: by Dina Gerdeman

18 Apr 2017
First Look

First Look at New Ideas, April 18

March 27, 2017 Harvard Business Review How the Water Industry Learned to Embrace Data By: Cespedes, Frank V., and Amir Peleg Abstract—Most current talk about “big data” seems to assume the disintermediation or replacement of physical... View Details

Keywords: by Sean Silverthorne

23 Apr 2012
Research & Ideas

How to Brand a Next-Generation Product

notice a new name.” Like Apple, most consumer-centric companies deal with the dilemma of how to brand the next- generation of an existing product. Product upgrades make up the majority of corporate research and development activity. That's why View Details

Keywords: by Carmen Nobel

26 Oct 2021
Research & Ideas

What Companies Want Most in a CEO: A Good Listener

listen empathetically, welcome input, and rally the workforce around a common goal, according to a recent study by a team of researchers including Harvard Business School Professors Raffaella Sadun and... View Details

Keywords: by Jay Fitzgerald

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and... View Details

Keywords: by Kristen Senz

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

Keywords: by Kristen Senz

31 Jul 2015
Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

books about leadership. First, Simple Rules: How to Thrive in a Complex World by Donald Sull and Kathy Eisenhardt distills years of research down to several core principles, accompanied by a wealth of... View Details

Keywords: by Carmen Nobel; Information; Publishing

12 Apr 2004
Research & Ideas

Operations and the Competitive Edge

Obstacles facing companies in today's hyper-competitive global markets are seemingly more complex than ever, to the point that managers must rethink many of the basic principles of good operations management, says Robert Hayes. In a new... View Details

Keywords: by Martha Lagace

03 Oct 2022
Research & Ideas

Why a Failed Startup Might Be Good for Your Career After All

aspects of the firm: operations, marketing, finance, communications, and product development. Clearly, general management skills win the day, says one of the paper’s coauthors, Paul A. Gompers, who is the Eugene Holman Professor of... View Details