Filter Results:
(1,076)
Show Results For
- All HBS Web
(1,076)
- News (463)
- Research (525)
- Multimedia (84)
- Faculty Publications (369)
Show Results For
- All HBS Web
(1,076)
- News (463)
- Research (525)
- Multimedia (84)
- Faculty Publications (369)
- May 2025
- Supplement
Responsive Working at PepsiCo UK (B)
By: Amy C. Edmondson and Nancy Boghossian Staples
Supplements the (A) case. View Details
Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (B)." Harvard Business School Supplement 625-101, May 2025.
- May 2025
- Supplement
Responsive Working at PepsiCo UK (C)
By: Amy C. Edmondson and Nancy Boghossian Staples
Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (C)." Harvard Business School Supplement 625-104, May 2025.
- September 2007 (Revised April 2008)
- Teaching Note
Verizon: The Introduction of DSL (TN)
By: Frances X. Frei and Amy C. Edmondson
Teaching Note for (2-602-070). View Details
- August 2007 (Revised January 2008)
- Supplement
Turnaround at the Veterans Health Administration (B)
By: Amy C. Edmondson and Brian R. Golden
Edmondson, Amy C., and Brian R. Golden. "Turnaround at the Veterans Health Administration (B)." Harvard Business School Supplement 608-062, August 2007. (Revised January 2008.)
- 2008
- Working Paper
Product Development and Learning in Project Teams: The Challenges are the Benefits
By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
- July 2003 (Revised December 2003)
- Case
Mitchells/Richards
By: Amy C. Edmondson and Corey B. Hajim
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details
Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry
Edmondson, Amy C., and Corey B. Hajim. "Mitchells/Richards." Harvard Business School Case 604-010, July 2003. (Revised December 2003.)
- February 2003 (Revised March 2007)
- Case
Safe to Say at Prudential Financial
By: Amy C. Edmondson and Corey B. Hajim
The CEO initiated a cultural change process at Prudential Financial to support a major business reorientation. Prudential, historically a privately held ("mutual") insurance company, went public in 2001. The cultural change was intended to prepare the organization to... View Details
Keywords: Growth and Development Strategy; Risk and Uncertainty; Private Ownership; Going Public; Transformation; Organizational Culture
Edmondson, Amy C., and Corey B. Hajim. "Safe to Say at Prudential Financial." Harvard Business School Case 603-093, February 2003. (Revised March 2007.)
- 2006
- Working Paper
Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management
By: Amy C. Edmondson and Diana M. Smith
- 2003
- Chapter
Understanding Outcomes of Organizational Learning Interventions
By: Amy C. Edmondson and Anita Williams Woolley
Edmondson, Amy C., and Anita Williams Woolley. "Understanding Outcomes of Organizational Learning Interventions." Chap. 10 in Blackwell Handbook of Organizational Learning and Knowledge Management, edited by M. Easterby-Smith and M. Lyles, 185–211. Malden, MA: Blackwell Publishing, 2003.
- 18 Jun 2024
- News
How CEOs Define Vulnerability—and Benefit from It
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
and finding practical ways to improve the coordination between sales and other functions required for profitable growth. Teaming to Innovate by Amy C. Edmondson (Jossey-Bass)... View Details
- 18 Jul 2014
- News
Team Players
"I'll take that bet." Despite having come off a solid win as chief marketing officer of the NY/NJ Super Bowl Host Committee, Amy Aronoff Blumkin (MBA 1988), isn't talking about football. She's recounting what she told her boss at AT&T... View Details
- 01 Oct 1999
- News
You goal, girl
With interest in women's sports and professional leagues soaring, Amy Love (MBA '93) decided it was high time for a publication that would cover the new scene in a serious manner. Instead of simply transposing traditional women's magazine... View Details
- Article
Health as a Way of Doing Business
By: Howard Koh, Sara J. Singer and Amy C. Edmondson
For too long, the worlds of business and health have been mired in a checkered, sometimes contentious, history. Millions of deaths worldwide can be attributed to risk factors including tobacco use, alcohol and drug misuse, and suboptimal dietary intake linked to... View Details
Koh, Howard, Sara J. Singer, and Amy C. Edmondson. "Health as a Way of Doing Business." JAMA, the Journal of the American Medical Association 321, no. 1 (January 1, 2019): 33–34.
- 2021
- Chapter
Leadership in Times of Upheaval: The Rise of the Empathic Leader
By: Amy C. Edmondson and Tomas Chamorro-Premuzic
In times of upheaval, such as in a crisis, leaders often feel compelled to embody a commanding, confident style of leadership that provides answers, eschews dissent and remains aloof. Similarly, followers may be drawn to leaders who provide ready answers, with... View Details
Edmondson, Amy C., and Tomas Chamorro-Premuzic. "Leadership in Times of Upheaval: The Rise of the Empathic Leader." In Social Scientists Confronting Global Crises, edited by Jean M. Bartunek. Abingdon, UK: Routledge, 2021.
- April 2020
- Case
Cockpit Dynamics in Air France 447 and United 232
By: Amy C. Edmondson and Joshua Raymond
This case compares leadership and team dynamics between the cockpit crews in two renowned passenger airline crashes, twenty years apart: Air France 447 in 2009 and United 232 in 1989. The key dimensions of difference across the cases include organization and task... View Details
Keywords: Teams; Team Launch; Crisis Management; Groups and Teams; Leadership; Communication; Air Transportation Industry
Edmondson, Amy C., and Joshua Raymond. "Cockpit Dynamics in Air France 447 and United 232." Harvard Business School Case 620-127, April 2020.
- November 2016
- Supplement
Carla Ann Harris at Morgan Stanley
By: Lakshmi Ramarajan and Amy C. Edmondson
Ramarajan, Lakshmi, and Amy C. Edmondson. "Carla Ann Harris at Morgan Stanley." Harvard Business School Multimedia/Video Supplement 417-706, November 2016.
- 2016
- Chapter
Teaming Routines in Complex Innovation Projects
By: Tiona Zuzul and Amy C. Edmondson
Zuzul, Tiona, and Amy C. Edmondson. "Teaming Routines in Complex Innovation Projects." In Organizational Routines: How They Are Created, Maintained, and Changed. Vol. 5, edited by Jennifer Howard-Grenville, Claus Rerup, Ann Langly, and Haridimos Tsoukas. Perspectives on Process Organization Studies. Oxford University Press, 2016.
- 2013
- Chapter
Preface
By: Amy C. Edmondson and Hannes Leroy
Edmondson, Amy C., and Hannes Leroy. "Preface." In Leading in Health Care Organizations: Improving Safety, Satisfaction and Financial Performance. Vol. 14, edited by Tony Simons, Hannes Leroy, and Grant T. Savage, xv–xxii. Advances in Health Care Management. Emerald Group Publishing, 2013.