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- All HBS Web
(1,702)
- People (4)
- News (398)
- Research (1,022)
- Multimedia (6)
- Faculty Publications (404)
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
the country, according to Takeuchi’s research. Based on interviews by Takeuchi and his HBS students, who have studied businesses rebuilding in Japan for nine years, here’s a snapshot look at how the leaders of four companies jumped into... View Details
Keywords: by Dina Gerdeman
- 26 Feb 2019
- First Look
New Research and Ideas, February 26, 2019
royalties from content sales. We consider a game-theoretic model in which two platforms offer different standalone utilities to users. We find that incentives to establish one-way compatibility—the platform owner with smaller standalone View Details
Keywords: Dina Gerdeman
- 22 Feb 2023
- Blog Post
Meet the Disability Advocacy and Affinity Group (DAAG)
Rock, a Twin Cities based nonprofit focused on empowering young people through music education. Teresa Danso-Danquah (MBA 2024) - VP of Admissions and Administration I am a disability advocate, HR professional, and aspiring VC investor... View Details
- 21 Mar 2019
- HBS Case
The Ferrari Way
future,” the driver said. “But I do know that any new technology will be deployed in our car the Ferrari way.” In practice, that means a careful balancing of three elements: driving pleasure, performance, and style. As the company’s... View Details
- September 2011 (Revised February 2013)
- Case
Cleveland Clinic: Improving the Patient Experience
By: Ananth Raman and Anita L. Tucker
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
Raman, Ananth, and Anita L. Tucker. "Cleveland Clinic: Improving the Patient Experience." Harvard Business School Case 612-031, September 2011. (Revised February 2013.)
- 16 Jul 2013
- First Look
First Look: July 16
influence when the vast majority can't? The authors tracked 68 change initiatives in the UK's National Health Service, an organization whose size, complexity, and tradition can make reform difficult. They discovered several predictors of... View Details
Keywords: Anna Secino
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
Publication:Academic Medicine 84, no. 12 (December 2009): 1663-1671 Abstract Recent focus on the need to improve the quality and safety of health care has created new challenges for academic View Details
Keywords: Martha Lagace
- 01 Jan 2011
- News
Seth Klarman, MBA 1982
History and Ourselves 2008 Selected lead editor of Graham and Dodd's classic Security Analysis, 6th edition Seth Klarman wrote the book on value investing. Literally. His 1991 Margin of Safety: Risk-Averse View Details
- 07 Apr 2015
- First Look
First Look: April 7
Publications April 2015 Harvard Business Review How to Really Motivate Salespeople By: Chung, Doug J. Abstract—Much of what we believe about the best ways to compensate and motivate the sales force is based on theory and lab... View Details
Keywords: Sean Silverthorne
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
expand the spread between customer value and cost. It is useful to consider the risk embodied in various pricing approaches. Pricing that is openly based on costs plus a predetermined profit margin, and is... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
issue, show empathy, and solve it. “I’m not saying functionality and value aren’t important, but you should aim for the hearts of your customers, not just their heads,” Thomke says. “You do that through empathy, by putting yourself in the... View Details
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
Leemore S., Igal Hendel, Victoria Marone, and Christopher Ody Abstract—Anecdotal reports and systematic research highlight the prevalence of narrow-network plans on the Affordable Care Act’s health insurance... View Details
Keywords: Sean Silverthorne
- 08 Oct 2013
- First Look
First Look: October 8
valuable information. Companies need to invest as much in learning from their start-ups as they do in making and overseeing deals. Publisher's link: http://hbr.org/2013/10/corporate-venturing/ar/1 August 2013 Harvard Business Review The Strategy That Will Fix View Details
Keywords: Sean Silverthorne
- 10 Jun 2014
- First Look
First Look: June 10
Publications August 2013 pub Cannibalization and Option Value Effects of Secondary Markets: Evidence from the U.S. Concert Industry By: Bennett, Victor Manuel, Robert Seamans, and Feng Zhu Abstract—We examine how reducing search... View Details
Keywords: Sean Silverthorne
- 21 Sep 2023
- Blog Post
Hands-on Learning About Global Markets
saw the cultural differences while developing marketing concepts for Ellie Care, a technology platform based in Buenos Aires providing health and emergency-response monitoring that enables seniors 65+ to... View Details
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
the long run, the most profitable to offer. Step 5: Determine customer value. Develop a way to charge for each customer transaction based on either the quality or the quantity of value you provide. Each... View Details
Keywords: by Benson P. Shapiro
- 19 Apr 2010
- Research & Ideas
The History of Beauty
the consumer products giant Unilever, published some years ago. This company had a long-established business in soap and other toiletries, but spent decades after World War II striving without great success to expand its business into other categories of the beauty... View Details
- Web
Alumnae Circles - Alumni
circles@hbs.edu to their email contacts and safe sender list. JOINING A CIRCLE Alumnae Circles is available to those with HBS alumni status in an active Circles region . Invitations to join (or renew) are sent once a year during the enrollment period to eligible... View Details
- Web
Innovation & Innovative Capacity - Institute For Strategy And Competitiveness
Innovation also holds the key to solving many of the world’s most pressing social challenges such as health care and improving the quality of the physical environment. The institute works with U.S. and... View Details
- September 2009
- Article
A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement
By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill
Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details
Keywords: Experience and Expertise; Health Care and Treatment; Medical Specialties; Outcome or Result; Performance Efficiency; Performance Improvement
Carty, Matthew, MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow, and Dennis Orgill. "A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement." Plastic and Reconstructive Surgery 124, no. 3 (September 2009): 706–714.