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  • All HBS Web  (7,561)
    • People  (6)
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  • November 2012 (Revised June 2013)
  • Case

The Levees Repaired, a System Still Broken: Post Katrina Turnaround at the Orleans Public Defenders (A)

By: Rosabeth M. Kanter and Olivia Leskinen
Law Professor Ronald Sullivan was asked to lead a turnaround of the Orleans Public Defenders as a one-year assignment following Hurricane Katrina in 2005. The office was underfunded and had perverse incentives embedded throughout the system. Sullivan's new vision to... View Details
Keywords: Innovation; Management; New Orleans
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Kanter, Rosabeth M., and Olivia Leskinen. "The Levees Repaired, a System Still Broken: Post Katrina Turnaround at the Orleans Public Defenders (A)." Harvard Business School Case 313-026, November 2012. (Revised June 2013.)
  • October 2019
  • Article

Making Sense of Recommendations

By: Michael Yeomans, Anuj Shah, Sendhil Mullainathan and Jon Kleinberg
Computer algorithms are increasingly being used to predict people's preferences and make recommendations. Although people frequently encounter these algorithms because they are cheap to scale, we do not know how they compare to human judgment. Here, we compare computer... View Details
Keywords: Recommender Systems; Artificial Intelligence; Interpretability; Information Technology; Forecasting and Prediction; Decision Making; Attitudes
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Yeomans, Michael, Anuj Shah, Sendhil Mullainathan, and Jon Kleinberg. "Making Sense of Recommendations." Journal of Behavioral Decision Making 32, no. 4 (October 2019): 403–414.
  • November 2011
  • Background Note

The Change Wheel: Elements of Systemic Change and How to Get Change Rolling

By: Rosabeth Moss Kanter
Keywords: Change Management
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Kanter, Rosabeth Moss. "The Change Wheel: Elements of Systemic Change and How to Get Change Rolling." Harvard Business School Background Note 312-083, November 2011.
  • January 2015 (Revised March 2015)
  • Case

Wegmans and Listeria: Developing a Proactive Food Safety System for Produce

By: Ray A. Goldberg and Christine Snively
In July 2014, supermarket chain Wegmans received notification from supplier Wawona Packing Co. that its peaches arrived in Australia with a small trace of Listeria monocytogenes. While some countries such as Australia allowed low-levels of listeria to be present in... View Details
Keywords: Food Safety; Food Safety Standards; Grocery; Safety; Food; Retail Industry; Food and Beverage Industry; Australia; United States
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Goldberg, Ray A., and Christine Snively. "Wegmans and Listeria: Developing a Proactive Food Safety System for Produce." Harvard Business School Case 915-412, January 2015. (Revised March 2015.)
  • October 1989 (Revised December 1989)
  • Case

Deregulation of the Australian Wheat Board: A Commodity System in Flux

By: Ray A. Goldberg
Keywords: Governing Rules, Regulations, and Reforms; Business and Government Relations; Goods and Commodities; Markets; Agriculture and Agribusiness Industry; Australia
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Goldberg, Ray A. "Deregulation of the Australian Wheat Board: A Commodity System in Flux." Harvard Business School Case 590-034, October 1989. (Revised December 1989.)
  • July 1986 (Revised May 1993)
  • Supplement

Mason Instrument, Inc.--1986 (B): Electronics Guidance System for the Cherokee Missile

Provides additional data concerning the bid. View Details
Keywords: Bids and Bidding; Technology Industry; Public Administration Industry; United States
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Corey, E. Raymond. "Mason Instrument, Inc.--1986 (B): Electronics Guidance System for the Cherokee Missile." Harvard Business School Supplement 587-041, July 1986. (Revised May 1993.)
  • 12 Jul 2019
  • News

Study: Doctor burnout costs health care system $4.6 billion a year

  • September 2009
  • Article

How to Fix Wall Street: Regulation Alone Can't Right the Financial System

By: Lynn S. Paine
Keywords: Stocks; Financial Institutions; Governing Rules, Regulations, and Reforms; Finance; System
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Paine, Lynn S. "How to Fix Wall Street: Regulation Alone Can't Right the Financial System." HBS Alumni Bulletin (September 2009).
  • fall 2007
  • Article

An Empirical Study of System Improvement by Frontline Employees in Hospital Units

By: A. L. Tucker
Keywords: Information; System; Employees; Health; Health Industry
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Tucker, A. L. "An Empirical Study of System Improvement by Frontline Employees in Hospital Units." Manufacturing & Service Operations Management 9, no. 4 (fall 2007): 492–505.
  • Web

The Hunger Relief System | Social Enterprise | Harvard Business School

The Hunger Relief System Background I came to Harvard Business School with an interest in exploring social enterprise. Although my past experience had been in the for-profit world, I was really interested in that intersection between... View Details
  • January 1999
  • Exercise

Seneca Systems (B): General and Confidential Instructions for Dr. D. Monosoff, Vice President, Data Devices Division

Seneca is a three-party negotiation-mediation simulation. The context is a product failure crisis in a manufacturing company with highly autonomous units. The heads of two divisions are in a dispute over who has responsibility for failures in a key product. The head of... View Details
Keywords: Negotiation Participants; Business Divisions; Power and Influence; Manufacturing Industry
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Watkins, Michael D. "Seneca Systems (B): General and Confidential Instructions for Dr. D. Monosoff, Vice President, Data Devices Division." Harvard Business School Exercise 899-173, January 1999.
  • January 1999
  • Exercise

Seneca Systems (A): General and Confidential Instructions for Dr. D. Monosoff, Vice President, Data Devices Division

Seneca is a three-party negotiation-mediation simulation. The context is a product failure crisis in a manufacturing company with highly autonomous units. The heads of two divisions are in a dispute over who has responsibility for failures in a key product. The head of... View Details
Keywords: Negotiation Participants; Business Divisions; Power and Influence; Manufacturing Industry
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Watkins, Michael D. "Seneca Systems (A): General and Confidential Instructions for Dr. D. Monosoff, Vice President, Data Devices Division." Harvard Business School Exercise 899-170, January 1999.
  • Web

The Canton Trade and The Hong Merchants System - A Chronicle of the China Trade

Related Collections Site Credits The system devised by the Chinese for carrying on the foreign trade was a masterpiece of wisdom. In no part of the world could operations of such magnitude be carried on with so much ease. The only... View Details
  • Article

How New Top Managers Use Control Systems as Levers of Strategic Renewal

By: R. Simons
Keywords: Management; System; Strategy
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Simons, R. "How New Top Managers Use Control Systems as Levers of Strategic Renewal." Strategic Management Journal 15, no. 3 (March 1994): 169–189.
  • August 1984
  • Article

Kourigyou ni okeru Atarashii Data Kanri System no Kousou: Bumon-betsu ROI no Kaihatsu to Bunseki (A Plan for a New Data Management System in the Retailing Industry)

By: Hirotaka Takeuchi
Keywords: Management; System; Sales; Business Ventures; Retail Industry
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Takeuchi, Hirotaka. "Kourigyou ni okeru Atarashii Data Kanri System no Kousou: Bumon-betsu ROI no Kaihatsu to Bunseki (A Plan for a New Data Management System in the Retailing Industry)." Hitotsubashi bijinesu rebyū [Hitotsubashi Business Review] (August 1984).
  • February 19, 2025
  • Article

To Break the Cycle of Low-Wage Work, Redesign the Workforce System

By: Joseph B. Fuller and Kerry McKittrick
Keywords: Public Sector; Personal Development and Career; Employees; Government Legislation
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Fuller, Joseph B., and Kerry McKittrick. "To Break the Cycle of Low-Wage Work, Redesign the Workforce System." Work Shift (February 19, 2025).
  • August 1997 (Revised July 1999)
  • Case

Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force

By: Michael Beer and Gregory C. Rogers
Supplements the (A) case. View Details
Keywords: Information Technology Industry
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Beer, Michael, and Gregory C. Rogers. "Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force." Harvard Business School Case 498-013, August 1997. (Revised July 1999.)
  • March 2012
  • Teaching Note

Marshall & Gordon: Designing an Effective Compensation System (TN) (A) and (B)

By: Heidi K. Gardner and Erin McFee
Keywords: Compensation and Benefits
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Gardner, Heidi K., and Erin McFee. "Marshall & Gordon: Designing an Effective Compensation System (TN) (A) and (B)." Harvard Business School Teaching Note 412-077, March 2012.
  • July 2008
  • Supplement

The Politics and Economics of Accounting for Goodwill at Cisco Systems (B)

By: Karthik Ramanna
Studies the role of Cisco in setting current US accounting standards for acquisitions and goodwill. Students are asked to analyze an acquisition in the context of an ongoing political debate on mergers accounting. View Details
Keywords: Goodwill Accounting; Standards; Mergers and Acquisitions; Business and Government Relations; United States
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Ramanna, Karthik. "The Politics and Economics of Accounting for Goodwill at Cisco Systems (B)." Harvard Business School Supplement 109-003, July 2008.
  • July 2008
  • Case

The Politics and Economics of Accounting for Goodwill at Cisco Systems (A)

By: Karthik Ramanna
Studies the role of Cisco in setting current U.S. accounting standards for acquisitions and goodwill. Students are asked to analyze an acquisition in the context of an ongoing political debate on mergers accounting. View Details
Keywords: Goodwill Accounting; Mergers and Acquisitions; Standards; Business and Government Relations; United States
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Ramanna, Karthik. "The Politics and Economics of Accounting for Goodwill at Cisco Systems (A)." Harvard Business School Case 109-002, July 2008.
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