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  • Web

Program Requirements - Doctoral

written and oral exam. Special Field Exam: During the third academic year, a candidate should take and pass this exam, which is designed to test the candidate’s depth and breadth of knowledge in his or her... View Details
  • February 2001 (Revised April 2001)
  • Case

Merrill Lynch: Integrated Choice (Abridged)

By: F. Warren McFarlan and James Weber
Merrill Lynch, a full-service brokerage firm with $1.5 trillion in client assets, is under attack from both discount and electronic brokerage firms. It responds with Integrated Choice, a suite of products designed to capture clients, from the do-it-yourself investor... View Details
Keywords: Investment Banking; Marketing Strategy; Distribution Channels; Organizational Change and Adaptation; Risk and Uncertainty; Financial Services Industry
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  • May 2019
  • Case

Canada Mortgage and Housing Corporation: 'One CMHC' and Version 3.0

By: Boris Groysberg and Sarah L. Abbott
When Evan Siddall was appointed CEO of Canada Mortgage Housing Corporation (CMHC) five years earlier, he had embarked on a major organizational restructuring. Now he is spearheading another round of changes. CMHC has adopted an ambition vision and five year strategic... View Details
Keywords: Government Organizations; Culture; Organizational Change And Transformation; Human Resource Practices; Future Of Work; Change Management; Leading Change; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Government Administration; Restructuring; Leadership; Human Resources; Talent and Talent Management; Diversity; Work-Life Balance; Financial Services Industry; Financial Services Industry; Canada
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  • 05 Nov 2013
  • First Look

First Look: November 5

Publications August 2013 John Wiley & Sons International Strategy and Competition By: Collis, David Abstract—This book is designed for every student who will be involved in managing and advising companies that compete internationally... View Details
Keywords: Sean Silverthorne
  • Web

Value-Based Health Care - Institute For Strategy And Competitiveness

the correct provider, treatment, and setting. Geography of Care National centers of excellence providing care for exceedingly complex patients. Information Technology An information technology system designed to support the major elements... View Details
  • 16 Jan 2018
  • First Look

First Look at New Research and Ideas, January 16, 2018

outcomes. (2) Selecting or developing leaders for the future requires a forward-looking strategy and culture. (3) In a merger, designing a new culture on the basis of complementary strengths can speed up integration and create more value... View Details
Keywords: Sean Silverthorne
  • 02 Apr 2008
  • Research & Ideas

Four Companies that Conquered America

company does not have a strong presence in the USA. So how do you penetrate the U.S. market? The annals of business are littered with foreign companies that have never quite succeeded in the USA. But here are four companies that have. Each carries a View Details
Keywords: by John Quelch
  • Web

Marketing - Faculty & Research

and interactive marketing, sales management and return on marketing investment. Some of our faculty specializes in specific industries such as retailing, agribusiness, social enterprise, media, arts and entertainment. There are several... View Details
  • July 2002 (Revised April 2003)
  • Case

QuickMedx Inc.

By: Richard M.J. Bohmer and Jonathan P Groberg
QuickMedx has created a chain of small kiosks, located in drugstores and shopping malls in the Minneapolis area, that cater to patients with a limited range of very simple primary care conditions. Service is rapid and cheap and patients wait only a few minutes to be... View Details
Keywords: Health Care and Treatment; Decision Making; Disruptive Innovation; Expansion; Service Delivery; Business Processes; Design; Management; Health Industry
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  • 19 Jul 2010
  • Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

about how poor operational decisions create unnecessary complications that lead to quality problems and lower labor productivity and, in general, make life hard for retail employees." Ton is interested in demonstrating how operations can be View Details
Keywords: by Julia Hanna; Retail; Food & Beverage

    Political Standards

    The University of Chicago Press November 2015.

    Prudent, verifiable, and timely corporate accounting is a bedrock of our modern capitalist system. In recent years, however, the rules that govern corporate accounting have been subtly changed in... View Details

    • 21 Apr 2023
    • Research & Ideas

    The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?

    Players have long been able to buy virtual items with real money in video games, such as special weapons and features. But Nintendo raised the ire of parents and regulators in 2018 when it added so-called loot boxes—a virtual lottery for... View Details
    Keywords: by Scott Van Voorhis; Video Game; Media & Broadcasting
    • 23 Jun 2015
    • First Look

    First Look: June 23, 2015

    Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are... View Details
    Keywords: Sean Silverthorne
    • 12 Mar 2024
    • HBS Case

    How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

    Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
    Keywords: by Rachel Layne; Electronics; Information Technology
    • Program

    Strategy for Health Care Delivery—Virtual

    Design and implement a bundled payment system to reduce health care spending and increase quality of care Explore strategy transformation, geographic expansion, and the process of introducing new measurement approaches Expand your... View Details
    Keywords: Health Care; Health Care
    • Program

    Competing in the Age of Digital Platforms

    platform, if you are a traditional product or service business Reinvigorate a struggling platform Explore options for responding to platform competitors Know the steps to take to "buy" a platform to accelerate time to market Expand your... View Details
    • 11 Feb 2010
    • Working Paper Summaries

    The Architecture of Complex Systems: Do Core-periphery Structures Dominate?

    Keywords: by Alan MacCormack, Carliss Y. Baldwin & John Rusnak; Web Services; Web Services
    • 26 Mar 2024
    • Research & Ideas

    How Humans Outshine AI in Adapting to Change

    solve other than navigation when it unexpectedly gets stuck in a ditch. “Algorithms can be very good at specialized tasks, and sometimes even have almost superhuman capabilities when confined to specific domains,” says De Freitas, who... View Details
    Keywords: by Rachel Layne; Technology; Information Technology
    • Web

    Lehman Brothers Timeline | Baker Library | Bloomberg Center | Harvard Business School

    Skip to Main Content Lehman Brothers Collection Resources Baker Library Collections Corporate Reports Collection R. G. Dun & Co. Credit Reports HBS Cases Baker Old Class Collection Related Archival Collections Bibliography Site Credits Baker Library View Details
    • Web

    Online Business Courses & Certifications | HBS Online

    foundations of strategy, and discover what’s behind the numbers in financial statements. Explore Subject 3 Courses Credential of Readiness (CORe) Designed to help you achieve fluency in the language of business, CORe is a business... View Details