Quality Management - Publications - Faculty & Research

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

in their competition against p2p. Other differences are related to the "packaging" of content. Digital rights management (DRM) technologies, for example, are used to limit the playback of music purchased on iTunes, while music... View Details

Keywords: by Sean Silverthorne; Music

19 Sep 2023
Research & Ideas

What Chandrayaan-3 Says About India's Entrepreneurial Approach to Space

Intractable Problems as well as a first-time HBS course, Managing and Investing in a Fast-Growing Emerging Market: India. Will you be incorporating this breakthrough in them? Khanna: Both the courses are about creativity and... View Details

Keywords: by Clea Simon, Harvard Gazette; Aerospace

22 Aug 2005
Research & Ideas

Balancing the Future Against Today’s Needs

Bill George, now a professor of management practice at Harvard Business School. "Innovators need to be able to try things out, fail, correct them, and then bring them back into the organization." You really need to develop two... View Details

Keywords: by Paul Michelman

01 Sep 2023
News

Made in Italy

HBS faculty members and students visited Lamborghini’s headquarters in Bologna during the immersion to learn how the company became experts in electric car technology. Photo courtesy Lamborghini IMMERSIVE FIELD COURSES OFFERED AS ELECTIVES IN 2023 Denmark and... View Details

Keywords: April White

July 2011
Article

Kidney Paired Donation

By: C. Bradley Wallis, Kannan P. Samy, Alvin E. Roth and Michael A. Rees

Kidney paired donation (KPD) was first suggested in 1986, but it was not until 2000 when the first paired donation transplant was performed in the U.S. In the past decade, KPD has become the fastest growing source of transplantable kidneys, overcoming the barrier faced... View Details

Keywords: Philanthropy and Charitable Giving; Health Care and Treatment; Growth and Development Strategy; Success; Problems and Challenges; Programs; System; United States

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The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology... View Details

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

Activity-based costing, ABC, would seem to be an accurate way for managers to assign costs to the customers and products that use a department's services. But real-world use has shown ABC loses power in large-scale operations, and can be... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

the last major consumer packaged goods advertiser to stay with a 15 percent fee, is moving in this new direction. It is sometimes a pragmatic pathway to managing risk, uncertainty, and performance for the long-term benefit of both... View Details

Keywords: by Benson Shapiro; Manufacturing

Web

Academics - Health Care

entrepreneurial health care ventures that respond to the massive opportunities created by the escalating cost and uneven quality and access of health care systems globally. Students prepare a business plan, which uses the framework of... View Details

08 Jul 2014
First Look

First Look: July 8

Your Customer Relationships By: Avery, Jill, Susan Fournier, and John Wittenbraker Abstract—Consumers have always had relationships with brands, but sophisticated tools for analyzing customer data are finally allowing marketing organizations to personalize and View Details

Keywords: Carmen Nobel

05 Sep 2008
What Do You Think?

Is Case Method Instruction Due for an Overhaul?

who commented that the method is dependant on the quality of instructors and students alike. He pointed out the importance of the "quality and quantity of students involved in the discussion" as well as "a professor who is... View Details

Keywords: by Jim Heskett; Education

Web

Our Team - Impact Investments

with an emphasis on agricultural and financial management. Josh Lerner Jacob H. Schiff Professor of Investment Banking Unit Head, Entrepreneurial Management Josh Lerner is the Head of the Entrepreneurial View Details

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, and Olivia Jung, a doctoral student at HBS. Co-authors on the paper, which was published in The Joint Commission Journal on View Details

Keywords: by Kristen Senz; Health

25 Sep 2006
Research & Ideas

How Software Platforms Revolutionize Business

Software Platforms Drive Innovation and Transform Industries, available October 4 from MIT Press. Evans is Managing Director of the Global Competitive Policy Practice at LEGC LLC. Hagiu is a professor in the Strategy unit at Harvard... View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

that included retail, financial services, and health care. Tip-offs to toxicity The data reveal three traits that indicate which would-be hire needs a warning label. Human resources managers should be alert to signs an applicant is... View Details

Keywords: by Roberta Holland

01 Jun 2022
Blog Post

Five Lessons From My First Year at HBS

Elisa Djuhar (MBA 2023) is from Singapore. She has a Bachelor’s Degree in Food Science from Cornell University. Before HBS, she oversaw research and development, and quality and safety of food products at various CPG companies. Never in... View Details

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

Thanks to the pioneering success of Toyota, the concept of a "lean" operating system has been implemented in countless manufacturing companies and even adapted for industries as diverse as insurance and healthcare. With its focus on standardization, View Details

Keywords: by Julia Hanna; Computer

Web

Jana Kierstead | About

Executive Director, Jana leads a team of over 300 full-time professionals who manage the lifelong relationship students have with the School, from admissions and financial aid to student life and career services to reunions and lifelong... View Details

26 Feb 2008
First Look

First Look: February 26, 2008

I test for learning vs. effort allocation effects of promotion-based incentives. I find that promotion and demotion decisions for store managers of a major U.S.-based fast-food retailer (QSR) are sensitive to nonfinancial performance... View Details

Keywords: Martha Lagace

Web

C. Roland Christensen - Christensen Center for Teaching & Learning

questions intrigued me throughout my career.” Another request for help came from Harvard President Derek Bok in the mid-1970s regarding the quality of teaching throughout the University. Building on his work at HBS, Christensen responded... View Details

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