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  • 2023
  • Chapter

The Platform Organization

By: Annabelle Gawer, Michael A. Cusumano and David B. Yoffie
The industry platform is a distinct organizational form that has grown into importance over the past 20 years. We focus on the digital platform, which, along with its associated ecosystem, is uniquely positioned to create and capture value in the digital economy. View Details
Keywords: Platform; Organization; Organizations; Internet and the Web; Value Creation; Digital Platforms
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Gawer, Annabelle, Michael A. Cusumano, and David B. Yoffie. "The Platform Organization." Chap. 5 in Designing Adaptive Organizations, edited by Charles Snow and Øystein D. Fjeldstad, 86–103. Cambridge Companions to Management. Cambridge University Press, 2023.

    Graphic Packaging: Project Cowboy

    In July 2019, Graphic Packaging CEO Michael Doss was proposing a $600 million investment in a new machine to produce coated recycled board (CRB), a type of paper packaging used for consumer products (cups, cereal boxes, beverage boxes, etc.) that utilized recycled... View Details
    • 09 Nov 2009
    • Research & Ideas

    Come Fly with Me: A History of Airline Leadership

    Few industries have had the competitive challenges—the literal ups and downs—experienced by the U.S. airline industry since its formation in the 1920s. Consider that its early pioneers had the unenviable... View Details
    Keywords: by Sarah Jane Gilbert; Air Transportation
    • January 2021 (Revised July 2022)
    • Case

    Snapp: Scaling Under Sanctions in Iran (A)

    By: Meg Rithmire and Gamze Yucaoglu
    The case opens in November 2019 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran’s first and leading ride-hailing platform, Snapp, find out about Apple’s and Google’s decisions to remove all Iranian apps from their respective application stores.
    The case... View Details
    Keywords: Sanctions; Change Management; Disruption; Volatility; Decision Choices and Conditions; Cross-Cultural and Cross-Border Issues; Government and Politics; International Relations; National Security; Risk Management; Crisis Management; Transportation Industry; Iran; Middle East
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    Rithmire, Meg, and Gamze Yucaoglu. "Snapp: Scaling Under Sanctions in Iran (A)." Harvard Business School Case 721-020, January 2021. (Revised July 2022.)
    • July 1998
    • Supplement

    Bell Atlantic in Union City

    By: Rosabeth M. Kanter
    In this pioneering project to wire a school for the Internet and put computers in students' homes, Bell Atlantic combined its need for a beta site for a technology trial with the school reform efforts of the Union City, New Jersey public schools, under the leadership... View Details
    Keywords: Business Model; Social Enterprise; Internet and the Web; Education; Business and Community Relations; Education Industry; New Jersey
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    Kanter, Rosabeth M. "Bell Atlantic in Union City." Harvard Business School Video Supplement 399-501, July 1998.
    • Web

    Technology & Operations Management - Doctoral

    industry partners, giving them a unique perspective on academic research and the ability to test their ideas in the field. Curriculum & Coursework Our programs are full-time degree programs which officially begin in August. Students are... View Details
    • September 2016 (Revised September 2017)
    • Case

    Zalora Philippines: From Growth to Profitability

    By: Donald Ngwe and Thales Teixeira
    In May 2015 Paulo Campos, co-founder and CEO of Zalora Philippines, found himself at a crucial turning point in his young company’s development. In just three years, Zalora had come from entering the Philippine fashion retail industry as an unknown quantity to becoming... View Details
    Keywords: Internet and the Web; Business Subsidiaries; Business Growth and Maturation; Fashion Industry; Fashion Industry; Sweden; Southeast Asia; Philippines
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    Ngwe, Donald, and Thales Teixeira. "Zalora Philippines: From Growth to Profitability." Harvard Business School Case 517-009, September 2016. (Revised September 2017.)
    • March 2017 (Revised March 2022)
    • Case

    Flashion: Art vs. Science in Fashion Retailing

    By: Kris Ferreira and Karim R. Lakhani
    Kate Wilson, retail analytics manager at Flashion, a fashion flash-sale site, is tasked with developing analytics to optimize pricing for first-exposure products on the site. Many in the industry have relied on years of experience and intuition to determine pricing—can... View Details
    Keywords: Analytics; Pricing; Data; Service Operations; Forecasting and Prediction; Internet and the Web; Technology Adoption; Mathematical Methods; Decision Making; E-commerce; Retail Industry; Retail Industry; United States
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    Ferreira, Kris, and Karim R. Lakhani. "Flashion: Art vs. Science in Fashion Retailing." Harvard Business School Case 617-059, March 2017. (Revised March 2022.)
    • February 2009 (Revised December 2009)
    • Case

    eReading: Amazon's Kindle

    By: Bharat N. Anand, Peter W. Olson Esq. and Mary Tripsas
    In November 2007, Amazon introduced the Kindle, the first electronic reader with wireless functionality. The case describes the launch of the Kindle and provides information on representative players in the industry (or broader ecosystem) who are likely to be affected... View Details
    Keywords: Books; Disruptive Innovation; Technological Innovation; Industry Structures; Standards; Distribution Channels; Competitive Strategy; Publishing Industry
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    Anand, Bharat N., Peter W. Olson Esq., and Mary Tripsas. "eReading: Amazon's Kindle." Harvard Business School Case 709-486, February 2009. (Revised December 2009.)
    • Web

    Strategy - Doctoral

    Strategy The doctoral program in Strategy encourages students to pursue multi-disciplinary research that utilizes multiple methodologies—quantitative, as well as qualitative—to study how companies and industries around the world develop... View Details
    • January 1999 (Revised March 2001)
    • Case

    MindSpring

    By: Jeffrey F. Rayport
    In a business environment where Internet Service Providers (ISP) has become increasingly commodity-like, Charles Brewer, founder and CEO of MindSpring, the nation's sixth largest ISP and the recognized leader in customer satisfaction, ponders a proposed merger with... View Details
    Keywords: Internet and the Web; Entrepreneurship; Mergers and Acquisitions; Customer Satisfaction; Growth and Development Strategy; Web Services Industry; United States
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    Rayport, Jeffrey F., Joseph Keough, and Cathy Olofson. "MindSpring." Harvard Business School Case 899-178, January 1999. (Revised March 2001.)
    • September 2001 (Revised May 2006)
    • Case

    Webvan

    Examines Webvan's operations and the processes by which it delivers groceries that were ordered from the Internet to customers' homes. Recounts Webvan's history from founding through early 2001 and concentrates on the unique approaches to warehousing, delivery,... View Details
    Keywords: Business Model; Failure; Business Startups; Consumer Products Industry; Consumer Products Industry
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    McAfee, Andrew P., and Mona Ashiya. "Webvan." Harvard Business School Case 602-037, September 2001. (Revised May 2006.)
    • 01 Nov 2024
    • In Practice

    Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

    stations,” the Journal reported. “Doing a layoff for the right reason is not just smart strategically, it’s smart organizationally.” Two months earlier, in July, Intuit CEO Sasan Goodarzi published a note in the financial software firm’s... View Details
    Keywords: by Rachel Layne; Technology; Information Technology
    • November 2000
    • Case

    Geocast Network Systems, Inc.

    By: Thomas R. Eisenmann, Christina L. Darwall and Elizabeth Kind
    Geocast, a venture-backed start-up, had developed innovative technology for "datacasting" broadband information and entertainment content to an external hard drive, where it was cached for later retrieval by a Web-enabled PC. By using terrestrial TV, direct broadcast... View Details
    Keywords: Business Model; Customer Value and Value Chain; Entrepreneurship; Venture Capital; Information Management; Technological Innovation; Marketing Channels; Corporate Strategy; Entertainment and Recreation Industry; Entertainment and Recreation Industry
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    Eisenmann, Thomas R., Christina L. Darwall, and Elizabeth Kind. "Geocast Network Systems, Inc." Harvard Business School Case 801-211, November 2000.
    • 25 Nov 2008
    • First Look

    First Look: November 25, 2008

    copyright, as well as the application of these rules to software, video, recordings, and Internet service providers. Purchase this note: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=309052 Corporate... View Details
    Keywords: Martha Lagace
    • 2014
    • Book

    Retail Revolution: Will Your Brick & Mortar Store Survive?

    By: Rajiv Lal, Jose B. Alvarez and Dan Greenberg
    In Retail Revolution, the authors go beyond the common belief of retail as a monolithic industry and provide a framework that any brick-and-mortar retailer can use to respond to the eCommerce threat. Through six examples, this book demonstrates how this... View Details
    Keywords: Business Ventures; Internet and the Web; Marketing Strategy; Distribution Channels; Retail Industry
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    Lal, Rajiv, Jose B. Alvarez, and Dan Greenberg. Retail Revolution: Will Your Brick & Mortar Store Survive? Independently published, 2014.
    • 10 Jan 2018
    • Blog Post

    EXPERTS SHARE 5 TIPS TO BECOME A BETTER MANAGER

    How can you become a better manager? What are the steps you need to take to get there? Below, we've compiled five management tips from Harvard Business School faculty and industry leaders who are featured in the new HBX course Becoming a... View Details
    Keywords: All Industries
    • 05 Sep 2007
    • First Look

    First Look: September 5, 2007

    findings, we consider both information and social factors. We find that firms are more likely to protect proximate employees in soft information industries (i.e., when information is difficult to transfer over long distances). However,... View Details
    Keywords: Martha Lagace
    • May 2004
    • Background Note

    56K Modem Battle

    By: David B. Yoffie and Deborah Freier
    Examines the battle to set the standard for the 56K modem. Set in 1996, this case looks at how computers accessed the Internet via a telephone line, or dial-up connection, and a hardware modem. In 1995, there were 18.6 million total modem unit shipments, with market... View Details
    Keywords: Announcements; Revenue; Patents; Product Launch; Network Effects; Standards; Competition; Information Infrastructure; Internet and the Web; Technology Industry; Illinois
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    Yoffie, David B., and Deborah Freier. "56K Modem Battle." Harvard Business School Background Note 704-501, May 2004.
    • 08 Jul 2024
    • Research & Ideas

    The Critical Computer Science Principles Every Strategic Leader Needs to Know

    important part of how businesses operate, and that can only increase going forward.” “Increasingly, the tech architectures inside firms are a source of competitive advantage.” In a new industry and background note written with HBS... View Details
    Keywords: by Ben Rand; Technology; Information Technology
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