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  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

research suggests that negotiators reciprocate concessions based on the benefits they receive, while tending to ignore how much others are sacrificing. One way for the manufacturer to highlight the benefits he was providing to the union... View Details
Keywords: by Deepak Malhotra
  • 17 Dec 2013
  • First Look

First Look: December 17

intercede to protect investments in locations such as Central America and the Caribbean. Costs were small-at least at the outset-but with each incremental step, American policy became increasingly entangled with the goals of those they... View Details
Keywords: Carmen Nobel
  • 04 Nov 2014
  • First Look

First Look: November 4

emotion regulation and utilitarian decision making. November 2014 Journal of Marketing Research Cost Conscious? The Neural and Behavioral Impact of Price Primacy on Decision-Making By: Karmarkar, Uma R., Baba Shiv, and Brian Knutson... View Details
Keywords: Sean Silverthorne
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

efforts and occasional spurts of good financial performance, the company's returns to shareholders remained low and well below the cost of capital. Over an extended period of time, Scott Paper had managed to destroy wealth. This was... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

Fundamentally, they aim to improve the overall health of their ecosystems by providing a stable and predictable set of common assets—think of Wal-Mart's procurement system and Microsoft's Windows operating system and tools—that other... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 12 Mar 2006
  • Research & Ideas

New Research Explores Multi-Sided Markets

costs (i.e., providing an infrastructure that can be used for many transactions between the different sides of the platform). All multi-sided platforms perform at least one of these three functions and many... View Details
Keywords: by Sean Silverthorne; Technology
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

these two additional measurements, they may end up with trousers that fit them better. For retailers, the goal is to devise measures that capture the variability in people’s preferences well enough, while minimizing the number of measurements as much as possible to... View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 11 Aug 2003
  • Research & Ideas

Why Budgeting Kills Your Company

keep a tight rein on costs—but the dynamics of the budgeting process often undermine this effort. "In tough times like these, any significant real cost growth feels imprudent and is hard to justify for most businesses," writes... View Details
Keywords: by Loren Gary
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

reminds us that, “a recent tidal wave of harassment claims highlights the costs of failing to create a psychologically safe workplace for women.” Edmondson has the numbers to back up her arguments. She has, for example, conducted many... View Details
Keywords: by James Heskett
  • 23 Feb 2010
  • First Look

First Look: Feb. 23

supplying superior bottleneck components while outsourcing non-bottleneck components. I show that a firm pursuing this strategy will have a higher return on invested capital (ROIC) than competitors with a less modular design. Over time, the focal firm can drive the... View Details
Keywords: Martha Lagace
  • 31 May 2011
  • Research & Ideas

Japan Disaster Shakes Up Supply-Chain Strategies

chains work and the performance of the factories that comprise them. The area is also a primary supplier of lithium battery chemicals, flash memory, and anisotropic conductive film used in LCD flat panel displays. "In the race to View Details
Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics
  • 04 Feb 2002
  • Research & Ideas

How a Juicy Brand Came Back to Life

price most observers found generous. The debacle cost both the chairman and president of Quaker their jobs and hastened the end of Quaker's independent existence (it's now a unit of PepsiCo). But that's not the end of the story. In... View Details
Keywords: by John Deighton; Food & Beverage
  • 16 Jan 2018
  • First Look

First Look at New Research and Ideas, January 16, 2018

cost of being matched to an inefficient supplier when the relationship lasts too long. For commodified goods and services, this tradeoff can be the primary determinant of the duration of supply contracts. I develop a model of optimal... View Details
Keywords: Sean Silverthorne
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

and Frances X. Frei Publication:Chap. 8 in Operational Control in Asset Management: Processes and Costs. 1st ed., edited by Michael Pinedo, 154-168. Denmark: SimCorp StrategyLab, 2010 Abstract This chapter examines patterns in the cost... View Details
Keywords: Martha Lagace
  • 25 Sep 2006
  • Research & Ideas

How Software Platforms Revolutionize Business

a 50,000-foot level, what impact have software platforms had on traditional industries over the last thirty years? Andrei Hagiu: At its most fundamental level, they have fueled innovation and improved productivity. Software platforms have accelerated technological... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 22 Apr 2022
  • Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

incentives to companies, including some that cost nothing to provide, and found that appetite for these workers increased substantially. In particular, providing objective performance information about... View Details
Keywords: by Jay Fitzgerald
  • 22 Jan 2013
  • First Look

First Look: Jan. 22

similar concepts, such as path dependence and cohort effects. We then provide a framework to order and unite the splintered field of imprinting research at different levels of analysis. In doing so, we identify economic, technological,... View Details
Keywords: Sean Silverthorne
  • 20 Apr 2011
  • Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

always seem to see the white male as the best candidate, this might provide a hint. Book excerpt from Blind Spots: Why We Fail to Do What's Right and What to Do about It. Preparing To Decide: Anticipating The "Want" Self The... View Details
Keywords: by Sean Silverthorne
  • Research Summary

Overview

By: Boris Vallee
Professor Vallée focuses on financial innovation, investigating it from different angles. This research thread has led him to relate the methods and insights of corporate finance and banking with those of other subfields, including household finance, public finance,... View Details
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
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