Publications

October 2003 (Revised November 2003)
Case

Foremostco, Inc. (A)

Describes the rocky transition from an outdated, nonintegrated information system to a new customized system built by programmers in a small, IT-dependent foliage company that distributes plant material. The old system has increasingly become a "burning platform," but... View Details

Keywords: Transition; Plant-Based Agribusiness; Information Technology; Crisis Management; Agriculture and Agribusiness Industry

August 1995 (Revised December 2003)
Case

Cricket Road, 503

By: William J. Poorvu and Donald A. Brown

In September 2003, Mason Sexton, a young, inexperienced developer, was making plans to replace a rooming house he had inherited next to the University of Virginia campus in Charlottesville with a new 14-unit, 5-story apartment house. His attempts to assemble the... View Details

Keywords: Property; Entrepreneurship; Housing; Buildings and Facilities; Construction; Risk and Uncertainty; Management Practices and Processes; Real Estate Industry; United States

Research Summary

Antecedents and Consequences of Trust in Interorganizational Relations: An International Comparison

The objective of this research project is to build from the conceptual development described above and test the sources and effects of trust in a different empirical setting. The level of analysis is also interorganizational but narrowed to the level of a specific... View Details

11 Feb 2015
Video

Inside a FIELD Global Immersion

Research Summary

Current Research

I am interested in research on various topics in retail operations and supply chain management, including inventory management, product variety, distribution logistics, financial performance of retailers, and linking operational performance to... View Details

February 2007 (Revised May 2007)
Case

Bancaja: Developing Customer Intelligence (A)

In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details

Keywords: Customer Relationship Management; Banking Industry; Spain

Research Summary

THEME #1: BUILDING CAPABILITIES THROUGH TEAM FAMILIARITY

Are organizational capabilities simply the aggregation of individual skills and experience, or do they also depend on particular connections between individuals developed through prior work experience? Since a capability consists of the accumulated... View Details

2011
Book

The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work

By: Teresa M. Amabile and Steve J. Kramer

The most effective managers have the ability to build a cadre of employees who have great inner work lives-consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine... View Details

Find at Harvard

Video

Melek El Nimer

Melek El Nimer, founder of the Social Support Society and Unite Lebanon Youth Project in Lebanon, describes the state of Palestinian refugee camps when she first started visiting them in the 1980's. View Details

Research Summary

Tax Factors in Business Decisions

Henry B. Reiling is continuing a field-based project that explores the human, business, tax, and finance problems encountered in transferring the ownership and management of a family business to the next generation.

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June 2023
Case

Launching Egypt’s First Digital Banking Platform: QNB Bebasata

By: Mark Egan, Billy Chan and Ahmed Dahawy

The leadership team at QNB Alahli, Egypt's second biggest private bank, looked back on their efforts to create a brand-new, fully digital banking platform since 2019. A digital-only banking service was unprecedented in Egypt, a country where over 90% of financial... View Details

Keywords: Digital Transformation; Banks and Banking; Innovation and Invention; Competitive Strategy; Business Model; Product Launch; Finance; Banking Industry; Egypt

October 1997 (Revised September 2000)
Case

Disney (B): The Third Battle of Bull Run

By: Michael A. Wheeler and Georgia Levenson

The saga of Disney's efforts to build a theme park in Manassas, Va. in the early 1990s is told. Disney's strategy against the various opponents of the project is presented. View Details

Keywords: Negotiation Types; Tourism Industry; Entertainment and Recreation Industry; United States

Video

Ghassan E. Nuqul

Ghassan E. Nuqul, Chairman of the Nuqul Group, explains the origins of the Elia Nuqul Foundation in 2008, and discusses the group’s CSR projects in Jordan and elsewhere in MENA. View Details

Negotiate 1-2-3

Drawing on my book, The Art of Negotiation, the Negotiation 1-2-3 web project provides business practitioners, MBA students, and other learners, an interactive, online resource for improving their negotiation skills. The site’s numeric name reflects three... View Details

January 1996 (Revised February 1996)
Case

Peterson Industries: Louis Friedman

By: David A. Garvin

Louis Friedman, the president and CEO of Peterson Industries, must make decisions about two engineering projects and the level at which they should be funded. In the process, he must manage the overall resource allocation process and the company. A rewritten version of... View Details

Keywords: Decision Choices and Conditions; Motivation and Incentives; Resource Allocation; Budgets and Budgeting; Projects; Engineering