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  • All HBS Web  (2,498)
    • People  (18)
    • News  (921)
    • Research  (1,005)
    • Events  (1)
    • Multimedia  (3)
  • Faculty Publications  (303)
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  • 04 Sep 2007
  • Research & Ideas

Jumpstarting Innovation: Using Disruption to Your Advantage

able—and willing—to pay. The following guidelines can help you leverage disruption to turn ideas into opportunities to create sustainable business advantage. Listen to—and learn from—the market: Identify sources of significant problems that cannot be solved using... View Details
Keywords: by Lynda M. Applegate
  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

Regarding delegation of responsibility, Bill Edwards commented, “When companies name a person to the role of CXO too often others think they are off the hook for managing the customer experience The CXO must enable View Details
Keywords: by James Heskett
  • 16 Feb 2004
  • Research & Ideas

HBS Center Focuses on Europe

little familiarity with the nature of our case writing and research. This poses some challenges that are less of an issue with U.S.-based cases. We have especially found that the decision to allow HBS to write a case about the company... View Details
Keywords: by Cynthia Churchwell
  • 21 Jun 2011
  • First Look

First Look: June 21

excessive economic concentration, so lucidly and incisively analysed here, are not limited to the financial services industry. For the problem is now widespread: while five firms control 80% of the banking... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2014
  • Research & Ideas

A Playbook for Small-Business Job Creation

contribute to this gap, Mills says, and it's where she's focusing some of her early attention. "For the bankers, there's the cost of making the loan, the fact that we have fewer banks now than we did before 2008, View Details
Keywords: by Carmen Nobel; Financial Services; Financial Services
  • 15 Feb 2007
  • Research & Ideas

Helping Low-Income Families Save More

Podcast with: Peter TufanoInterviewer: James AisnerRunning Time: 18 min., 55 sec. View Details
Keywords: by Jim Aisner; Financial Services; Financial Services
  • 29 Oct 2007
  • HBS Case

Marketing Maria: Managing the Athlete Endorsement

saw potential in sports endorsements in the television age. McCormack informed Palmer that he was planning to start up a business revolving around personal business managers or "agents" handling professional golfers' affairs.... View Details
Keywords: by Sarah Jane Gilbert; Sports
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

deposits and withdrawals. Five were turned into "financial centers," spacious, relaxed outlets where customers would have access to the trained staff and advanced technologies required for... View Details
Keywords: by Stefan Thomke; Financial Services; Financial Services
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in View Details
Keywords: Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

it." Still, companies around the country are managing to pick their way through such uncomfortable territory in an effort to respond to their employees' deeper yearnings. While spirituality is a highly individual and View Details
Keywords: by Marguerite Rigoglioso
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

others, and unwilling to think of themselves as members of teams rather than the stars and specialists they were taught to be. Twenty years ago, when I was invited to address a group of doctors, I was nearly... View Details
Keywords: by Jim Heskett; Health
  • 20 Mar 2012
  • First Look

First Look: March 20

either system can lead to the subversion of expected relationships in the other. This book rejects the simple equation of capitalism with markets or with trade, in favor of a three-level system that embraces factor markets as well those for goods View Details
Keywords: Sean Silverthorne
  • 24 Jul 2012
  • First Look

First Look: July 24

Flynn, and Daniella Kupor Publication:Social Psychological & Personality Science (forthcoming) Abstract We investigated the link between tipping, an altruistic act, and... View Details
Keywords: Sean Silverthorne
  • 10 Apr 2012
  • First Look

First Look: April 10

revealing but also because it came at a time of intense personal reflection: Christensen had just overcome the same type of cancer that had taken his father's life. As Christensen struggled with the disease, the question "How do you... View Details
Keywords: Carmen Nobel
  • 12 May 2003
  • Research & Ideas

How Hot is the “Hot Spot” Business?

broadcast Internet access some 300 feet. Hostin said the typical user isn't surfing the Web. Instead, he's logging on, downloading e-mail, and synchronizing calendar information, all to be read at a later time. "We call our Wi-Fi... View Details
Keywords: by Sean Silverthorne & Martha Lagace; Technology; Communications; Telecommunications
  • 27 Mar 2012
  • First Look

First Look: March 27

enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity research, we propose that socialization leads to more effective employment relationships when it starts... View Details
Keywords: Carmen Nobel
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

Yoshimi Anzai, Marta E. Heilbrun, Derek Haas, Luca Boi, Kirk Moshre, Satoshi Minoshima, and Vivian S. Lee Abstract—The lack of understanding the true costs (not charges) of delivering health care services... View Details
Keywords: Sean Silverthorne
  • 10 Apr 2018
  • First Look

First Look at New Research, April 10, 2018

Services Division to support over 8,000 agricultural producers. CEO and Chairman Aldo Navilli, who had run the company since 1986 and had developed its management system,... View Details
Keywords: Sean Silverthorne
  • 11 Sep 2012
  • First Look

First Look: September 11

high commitment and broad responsibilities, the leadership intended to provide a level of client service that would justify premium rates. However, the system is not working. Issues include: tips are lower... View Details
Keywords: Sean Silverthorne
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

and design assignments. The education facilitated his transition into management when he was finally promoted two years later. Once in middle management, Williams's career took off; he was charged with coordinating the engineering,... View Details
Keywords: by David A. Thomas
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