Personal and Laundry Services - Publications - Faculty & Research

17 Sep 2001
Research & Ideas

Let Customers Call the Shots

complex situation instead of adding to the complexity. This is the case for permission marketing that seems to undo the marketing clutter, and also for personal television View Details

Keywords: by Martha Lagace

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which... View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

13 Dec 2006
Research & Ideas

Improving Public Health for the Poor

low cost or a business providing goods or services that end or reduce respiratory ailments. Bringing together public healthcare and market forces "could have huge impact," says Chu. That feeling... View Details

Keywords: by Martha Lagace; Health

25 Aug 2008
Research & Ideas

HBS Cases: Walking Away from a $3 Billion Deal

It's no secret that private equity firms have enjoyed massive profits in recent years. In Private Equity Finance, a course in the second-year MBA elective curriculum, students follow the life cycle of a deal in order to learn more about the complexities View Details

Keywords: by Julia Hanna; Financial Services

01 Aug 2011
Research & Ideas

Immigrant Innovators: Job Stealers or Job Creators?

IBM. But the program also has granted thousands of visas to India-based technology services companies that have US entities, including Infosys, Wipro, and Tata Consultancy Services. As with any controversial... View Details

Keywords: by Carmen Nobel; Technology

12 Oct 2006
First Look

First Look: October 12, 2006

Boeing's e-Enabled Advantage Harvard Business School Case 807-011 Examines Boeing's new strategy of offering services to regain market dominance and help its struggling airline customers improve efficiency... View Details

Keywords: Sean Silverthorne

14 Jan 2014
First Look

First Look: January 14

http://www.hbs.edu/faculty/Publication%20Files/14-040_96933ceb-3097-4432-97d1-0b32625889f9.pdf January 2014 Harvard Business Review Building a Game-Changing Talent Strategy By: Ready, Douglas A., Linda A. Hill, and Robert J. Thomas... View Details

Keywords: Sean Silverthorne

October 2024
Case

Grain Management

By: Archie Jones, Michael Norris, Alliyah Gary and Chelsea Grain-Jefferson

Keywords: Family Business; Entrepreneurship; Private Equity; Management Succession; Ownership Stake; Retirement; Financial Services Industry; Financial Services Industry; United States

Citation

Educators

21 Jan 2014
First Look

First Look: January 21

providing an additional source of revenue, but reduces consumer demand for the service. We characterize equilibrium information provision, disclosure levels, and prices and show that competition with privacy... View Details

Keywords: Sean Silverthorne

04 Sep 2001
Lessons from the Classroom

Getting Back on Course

families. As Professor of Management Practice and co-head of the HBS Entrepreneurial and Service Management unit, Myra Hart has been particularly interested in women in... View Details

Keywords: by Martha Lagace

15 May 2012
First Look

First Look: May 15

company whose management engaged in a massive accounting fraud. ChuoAoyama was PwC's Japanese affiliate and one of Japan's largest audit firms. In May 2006, the Japanese Financial Services Agency (FSA)... View Details

Keywords: Carmen Nobel

08 May 2012
First Look

First Look: May 8

bicycle sharing service to the city of Paris? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/912022-PDF-ENG Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/912023-PDF-ENG Gene Patents (B) Richard G. Hamermesh... View Details

Keywords: Carmen Nobel

23 Mar 2016
Research & Ideas

Researchers Prove C-Suite Gender Gap—but Can’t Explain It

researchers factored for personal traits, including imputed height, body mass, and cognitive ability. Because military service was mandatory for men but not for women, they had... View Details

Keywords: by Carmen Nobel

24 Feb 2014
Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

The "sharing economy" is a burgeoning business model in which people offer their personal belongings and personal services to others, usually... View Details

Keywords: by Carmen Nobel; Construction; Real Estate; Advertising

12 Jan 2010
First Look

First Look: Jan. 12

collective, the nature and importance of relationships, how personal space and the role of time are viewed, the extent to which authority and... View Details

Keywords: Martha Lagace

04 Jun 2014
What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

choice, why would you have to be brand loyal?" Consumer loyalty, he continued, "will vary and fluctuate on a technological continuum of innovation/change (loyal one day and maybe not the... View Details

Keywords: by James Heskett; Advertising; Consumer Products; Technology

04 Jun 2013
First Look

First Look: June 4

predicted by the theory. Publisher's link: http://www.people.hbs.edu/mrhodeskropf/VCRiskReturn59.pdf 2006 Harvard Business Review Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction... View Details

Keywords: Sean Silverthorne

30 Apr 2013
First Look

First Look: April 30

a road map that will enable you to defy conventional wisdom, resist peer pressure, and carve out a path that fits your unique skills and passions? Harvard Business School's Robert Steven Kaplan, leadership... View Details

Keywords: Sean Silverthorne

17 Sep 2013
First Look

First Look: September 17

improvement-oriented behaviors: 1) blockages to prevent workarounds, 2) a support person to assist with problem-solving, and 3) education portraying operational failures as "waste" to be removed... View Details

Keywords: Sean Silverthorne