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  • 21 Dec 2016
  • News

Making the ACA Affordable — bipartisan lessons from abroad

  • February 1997 (Revised April 1998)
  • Case

first direct (A)

By: Jeffrey F. Rayport
Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout... View Details
Keywords: Service Delivery; Customer Satisfaction; Banks and Banking; Innovation and Invention; Banking Industry; United Kingdom
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  • 08 Oct 2008
  • Research & Ideas

Book Excerpt: A Sense of Urgency

year. But it never did, and the crisis never came. Big Mistake Number 4: Underestimating what the people who would avoid crises at all costs correctly appreciate: that crisis can bring disaster. Example. Using a technology recently made... View Details
Keywords: by John P. Kotter
  • 01 Oct 2024
  • Research & Ideas

How Politics Drives Business Decisions in a Polarized Nation

analysts) downward-adjusted ratings more often than aligned analysts covering the same firm at the same time, the study shows. The partisan leanings of intermediaries, such as credit-rating analysts, can have “sizable effects on firms’ View Details
Keywords: by Jay Fitzgerald
  • October 2023
  • Article

What Does the Inflation Reduction Act Mean for Patients and Physicians?

By: Amitabh Chandra and Benedic Ippolito
The debate around prescription drug measures in the recently passed U.S. Inflation Reduction Act (IRA), which limit some patients’ out-of-pocket costs, has not fully addressed their effect on physicians and patients via their effect on payers. Reducing patients’ costs... View Details
Keywords: Government Legislation; Price; Health Care and Treatment
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  • 13 May 2021
  • Blog Post

Zhalisa Clarke’s Sabbatical Story: Tech Leader Turned Healer

V.P., she didn’t feel particularly successful compared to her classmates, and was increasingly overloaded with stress. Zhalisa consistently worked on weekends and struggled to balance work and personal life. At the same time, a couple of... View Details
  • Program

General Management Program

creative culture that is open to change and digital connectivity Continuing to grow as an agile leader by building on powerful insights gained through professional coaching Formulating a detailed personal action plan to address your... View Details
  • May 2025
  • Case

The Micro-Family Office: Aamir Rehman

By: Lauren Cohen and Sophia Pan
With a successful career and strong academic credentials, Aamir Rehman sought to design a life grounded in autonomy. For him, this meant serving on boards, continuing his professorship, and ensuring a secure and comfortable life for his family. While he didn’t possess... View Details
Keywords: Family Office; Organization Design; Family And Friends; Family; Balance; Stability; Trends And Opportunities; Wealth Management; Family Business; Investment; Financial Strategy; Personal Finance; Investment Portfolio; Private Equity; Organizational Design; Family and Family Relationships; Happiness; Satisfaction; Balance and Stability; Human Capital; Compensation and Benefits; Economy; Trends; Business Model; New Jersey; United States
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  • 03 Nov 2003
  • What Do You Think?

Can Investors Have Too Much Accounting Transparency?

it, "We cannot look at investor losses as the only benchmark to evaluate the costs of Sarbanes-Oxley. One must also consider the cost of capital if confidence in the markets does not... View Details
Keywords: by James Heskett
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

questions that will help them regroup, mobilize their team, formulate a plan of action, and move forward." In his new book, What to Ask the Person in the Mirror, Kaplan argues against the notion that great leadership is about having... View Details
Keywords: by Carmen Nobel
  • Career Coach

Doug Lester

expertise in helping the people he coaches craft a work-life narrative that is relevant and compelling to networks, future colleagues and key decision-makers. He coaches students and alumni with a wide variety of interests, with an emphasis on marketing and management... View Details
Keywords: Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care; Health Care
  • Web

Publications - Faculty & Research

effective policy instruments. The differing perspectives are due in part to a lack of empirical studies that look at the intensive margin of controls, which in turn has prevented a quantitative... View Details Keywords: Capital Controls ; Macroprudential Policies ;... View Details
  • 2022
  • Working Paper

THEMIS: A Framework for Cost-Benefit Analysis of COVID-19 Non-Pharmaceutical Interventions

By: Dimitris Bertsimas, Michael Lingzhi Li and Saksham Soni
Since December 2019, the world has been ravaged by the COVID-19 pandemic, with over 150 million confirmed cases and 3 million confirmed deaths worldwide. To combat the spread of COVID-19, governments have issued unprecedented non-pharmaceutical interventions (NPIs),... View Details
Keywords: COVID-19; Health Pandemics; Policy; Framework; Cost vs Benefits; Outcome or Result; United States; Germany; Brazil; Singapore; Spain
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  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while dramatically enhancing... View Details
Keywords: by Deborah Blagg; Service
  • January 2008 (Revised January 2008)
  • Case

Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model

By: Robert G. Eccles
Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details
Keywords: Business Model; For-Profit Firms; Decision Choices and Conditions; Financial Strategy; Health Care and Treatment; Health Disorders; Medical Specialties; Nonprofit Organizations; Emotions; Health Industry; United States
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  • 09 Apr 2013
  • First Look

First Look: April 9

  Cases & Course Materials Harvard Business School Case 612-016 Lowell General Physician Hospital Organization This case focuses on the Alternative Quality Contract (AQC), a novel payment program designed to incentivize providers to deliver less costly, high... View Details
Keywords: Sean Silverthorne
  • 25 Aug 2015
  • First Look

First Look Tuesday

mitigates information costs for buyers and sellers and thus facilitates transactions in the market for ideas. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=45527 Coactive Vicarious Learning: Towards a Relational... View Details
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

a bid to save the planet. The narrative then reaches back to each person’s childhood and shows the individual growing—step by step—into the person he or she will ultimately become. Significantly, as we follow each leader’s... View Details
Keywords: Sean Silverthorne

    Paul A. Gompers

    Paul Gompers, Professor of Business Administration at the Harvard Business School, specializes in research on financial issues related to start-up, high growth, and newly public companies. Professor Gompers has an appointment in both the View Details
    Keywords: health care; health care; health care; health care; health care; health care; health care; health care
    • 18 Sep 2000
    • Research & Ideas

    Big Deals: Financing Large-Scale Investments

    venture capital for people with real guts," quips Esty. "Most of the projects are start-ups, yet they cost something on the order of $5 billion, not $5 million." And all too often, he adds, they turn out to be losing... View Details
    Keywords: by Julia Hanna