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  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

10% more agree to peace when it is proposed by a civilian community member rather than the enemy or an armed actor. Beyond the theoretical value of this result for understanding reactions to violence among communities View Details
Keywords: Carmen Nobel
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

common fee structure is contingent free shipping, in which consumers are granted free shipping for basket sizes above a minimum value and are charged a flat fee for orders below this threshold. We seek to... View Details
Keywords: Dina Gerdeman
  • 14 Jun 2023
  • Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

offered new insight into how best to create psychologically safe workplaces, detailed in a new analysis by Edmondson and Harvard doctoral researcher Derrick P. Bransby that distills insights from 185... View Details
Keywords: by Kara Baskin
  • 2010
  • Case

New Heritage Doll Company: Capital Budgeting: Brief Case No. 4212.

By: Timothy A. Luehrman and Heide Diener Abelli
A manufacturer and retailer of specialty doll products must decide which of two projects to fund. The decision requires the student to compute cash flows for the 2 projects, discount values to the present and compare and contrast different project performance measures. View Details
Keywords: Capital Budgeting; Projects; Decision Making; Cash Flow; Performance Evaluation; Production
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  • 01 Dec 2020
  • News

New Releases: Alumni and Faculty Books

As Bernshteyn explains, the prescriptive insights gleaned from the massive amount of community data available worldwide will transform entire industries and break down long-standing barriers to value. The Ends Game: How Smart Companies... View Details
Keywords: Margie Kelley
  • 04 Sep 2018
  • First Look

New Research and Ideas, September 4, 2018

One year after the implementation of the new system, TDABC analysis demonstrated cost savings of 19% and a 10-minute decrease in provider data-entry time. Any EHR system that allows the patient to input data... View Details
Keywords: Dina Gerdeman
  • April 2011
  • Exercise

Strategic Foresight: An Exercise

The exercise asks students to perform a strategic analysis of the consulting industry in order to identify untapped strategic opportunities. View Details
Keywords: Growth and Development Strategy; Supply and Industry; Strategic Planning; Opportunities; Cognition and Thinking; Strategy; Consulting Industry
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  • April 2001 (Revised March 2002)
  • Case

Seagate Technology Buyout

By: Gregor M. Andrade, Stuart C. Gilson and Todd C. Pulvino
In March 2000, a group of private investors and senior managers were negotiating a deal to acquire the disk drive operations of Seagate Technology. The motivating factor for the buyout was the apparently anomalous market value of Seagate's equity: Seagate's equity... View Details
Keywords: Valuation; Leveraged Buyouts; Financial Strategy; Computer Industry
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  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

improves financial performance on measures such as profitable investments at the individual portfolio-company level and overall fund returns. And even though associating with... View Details
Keywords: Dina Gerdeman
  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

capital potentially available for investment, as R&D and other future-oriented expenditures are already deducted in computing it. Our analysis and data can help explain why... View Details
Keywords: Dina Gerdeman
  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

Haiti. It devises a simple approach for tracking the resources... September 2016 (Revised October 2018) HBS Case Collection Springfield Hospital by Susanna Gallani and Robert Kaplan One of the key roles of costing systems is to support... View Details
  • 06 Dec 2021
  • News

December 2021 Alumni and Faculty Books

changed the world. In this book, Doerr identifies the measurable OKRs we need to reduce emissions across the board and to arrive by 2050 at net zero—the point where we are no longer adding to the heat-trapping carbon in the atmosphere.... View Details
  • 08 Jan 2019
  • First Look

New Research and Ideas, January 8, 2019

uses the K-means clustering technique to identify groups of customers who have purchased any number of 32 specific “deals” Booth offered over the year, differentiated by the wine varietal as well as its country of origin and a minimum... View Details
Keywords: Dina Gerdeman
  • Article

When Talk Is "Free": The Effect of Tariff Structure on Usage Under Two- and Three-Part Tariffs

By: Eva Ascarza, Anja Lambrecht and Naufel Vilcassim
In many service industries, firms introduce three-part tariffs to replace or complement existing two-part tariffs. In contrast with two-part tariffs, three-part tariffs offer allowances, or “free” units of the service. Behavioral research suggests that the attributes... View Details
Keywords: Pricing; Nonlinear Pricing; Discrete/continuous Choice Model; Three-part Tariffs; Free Products; Price; Consumer Behavior; Analysis; Learning; Risk and Uncertainty
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  • September 1995 (Revised March 2023)
  • Background Note

Process Fundamentals

By: Ann E. Gray and James Leonard
This note provides an introduction for a course or module covering the basic elements of production or service operations and how processes are managed. Begins by discussing the activities that take place in a "process." Analysis tools such as the process flow diagram... View Details
Keywords: Service Operations; Operations; Management; Business Processes; Analysis
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  • Web

Strategy for Universities & Nonprofits - Institute For Strategy And Competitiveness

helps leading universities and nonprofits develop a strategic focus and deliver more value to the people and communities they serve. Strategy for... View Details
  • April 2006
  • Background Note

Informing Service Management with Customer Data

By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details
Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value
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  • 10 Dec 2001
  • Research & Ideas

Governance in India and Around the Globe

section presents our conclusions. . . . Conclusion Does product and labor market globalization cause convergence in corporate governance? Our case analysis suggests that the answer to this question is a... View Details
Keywords: by Tarun Khanna & Krishna Palepu; Technology
  • February 2015 (Revised April 2016)
  • Supplement

Quincy Apparel (B)

By: Thomas R. Eisenmann and Lisa C. Mazzanti
The (B) case provides post-mortem analysis from Quincy's cofounders on why their startup failed and what they could have done differently. Explanations for failure focus on Quincy's ambitious value proposition and resulting operational challenges; cofounder conflict;... View Details
Keywords: Retail; Online Retail; Women's Apparel; Internet and the Web; Entrepreneurship; Failure; Business Startups; E-commerce; Apparel and Accessories Industry; Apparel and Accessories Industry
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  • 01 Sep 2016
  • News

Alumni and Faculty Books for September 2016

Alumni Books The Saudi Kingdom by Ali Al Shihabi (MBA 1985) (Markus Wiener Publishers) Al Shihabi presents an analysis of Saudi Arabia’s political stability in light of mounting domestic and international... View Details