Organizational Research - Publications - Faculty & Research

01 May 2013
What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

Do those served grow as persons (and become) more likely themselves to become servants?" Now it appears that a group of organizational psychologists, led by Adam Grant, are attempting to measure the impact of servant leadership on... View Details

Keywords: by Jim Heskett

24 Jul 2012
First Look

First Look: July 24

gas regulations are more likely to share greenhouse gas emissions levels and reduction targets. Download the paper: http://www.hbs.edu/research/pdf/12-026.pdf The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational... View Details

Keywords: Sean Silverthorne

31 Jan 2022
Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

growth, offering organizations unprecedented opportunities to develop new products and services, and even reimagine their businesses. In mid-2020, we set out to understand the challenges of leading in the digital era. Teaming with the Harvard Business School Global... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

have been recipients of it say that it’s humiliating,” she says. "It became really important for managers to ask, ‘How’s it going? How are you doing? How can I help?" Instead, Neeley takes a page from the late J. Richard Hackman, an View Details

Keywords: by Michael Blanding

Research Summary

The role of the manager in cross-sector interactions

My second stream of research takes the individual manager as the unit of analysis in examining cross-sector interactions. Two papers explore processes and mechanisms that allow managers to cross sectoral boundaries more effectively.

The first paper... View Details

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

Few people see a relationship between tipping and bribing. But consider this: In places where people tip heavily, bribes are more likely to exchange hands as well. Research shows that there's actually a fine line between the socially... View Details

Keywords: by Dina Gerdeman

24 Jun 2009
Working Paper Summaries

Don’t Just Survive—Thrive: Leading Innovation in Good Times and Bad

Keywords: by Lynda M. Applegate & J. Bruce Harreld

26 Aug 2002
Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

ambitious and self-confident managers can convince themselves that they will learn from those mistakes and succeed where others did not. 75 The lesson for managers is that they must recognize the symbolic power of their actions and the strength of the signals they... View Details

Keywords: by Michael A. Roberto

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

Confined to specialist journals and books, business history research too often lacks the impact it should have on the research and practice of business management and the social sciences, according to the... View Details

Keywords: by Sean Silverthorne

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

post-COVID collaboration in organizational cultures reshaped by remote work. Research by Leslie Perlow, the Konosuke Matsushita Professor of Leadership at HBS, and colleagues sheds light on the interactions... View Details

Keywords: by Kristen Senz

02 Sep 2015
What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

but for a healthy democracy not so much." Finding a high correlation in his research between disgruntled employees and employee sabotage, Murray Burt advised us to “Stray into unhappy employee territory at your peril. I suspect... View Details

Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion

2021
Working Paper

MLS as a Sports Product—The Prominence of the World's Game in the U.S.

By: Stephen A. Greyser and Kenneth Cortsen

The purpose of this Working Paper is to analyze how soccer at the professional level in the U.S., with Major League Soccer as a focal point, has developed over the span of a quarter of a century. It is worthwhile to examine the growth of Major League Soccer (MLS) from... View Details

Keywords: Soccer; Major League Soccer; Sports; Growth and Development; Organizational Structure; Business Model; Sports Industry; United States

Citation

Read Now

Research Summary

Overview

By: Andy Wu

How can technology entrepreneurs build competitive advantage from the ground up? Professor Andy Wu conducts scholarly research and develops course materials that document how technology entrepreneurs can (1) organize for innovation to create new market opportunities... View Details

Keywords: Strategy; Entrepreneurship; Venture Capital; Growth Management; Organizational Design; Organizational Structure; Technology Platform; Technological Innovation; Information Technology Industry; Retail Industry; Pharmaceutical Industry; Video Game Industry; Media and Broadcasting Industry; United States; China; Southeast Asia; South Asia

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

they go beyond earlier research to look at the broad context of call center service delivery. "Although much literature has recently been written about various ways to steer customer interactions to sale opportunities," write... View Details

Keywords: by Martha Lagace; Service; Financial Services

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

A warning to CEOs and other top executives in high-pressure positions: Job stress could shave years off your life, causing you to die younger than lower-level workers, new research suggests. After all, modern CEOs face taxing work... View Details

Keywords: by Jay Fitzgerald

2019
Article

Overcoming Cultural Resistance to Open Source Innovation

By: John Winsor, Jin Hyun Paik, Michael Tushman and Karim R. Lakhani

Purpose: This article offers insight on how to effectively help incumbent organizations prepare for global business shifts to open source and digital business models.
Design/methodology/approach: Discussion related to observation, experience and case studies... View Details

Keywords: Open Source Innovation; Organizational Culture; Organizational Change and Adaptation; Business Model; Technological Innovation; Collaborative Innovation and Invention

31 Oct 2018
What Do You Think?

What is the Function of Fear in Leadership?

leader’s role should involve reducing fear among associates to a minimum. Beatriz commented that, “quite often, team members paralyze due to fear and start delegating upward New KPIs, action plans, and strategies that don’t decipher the bad View Details

Keywords: by James Heskett

18 Mar 2008
First Look

First Look: March 18, 2008

Download the paper: http://www.hbs.edu/research/pdf/08-084.pdf Exploring the Duality between Product and Organizational Architectures: A Test of the Mirroring Hypothesis Authors:Alan D. MacCormack, John Rusnak, and Carliss Y. Baldwin... View Details

Keywords: Martha Lagace

20 Sep 2006
Research & Ideas

The Power of Ordinary Practices

Teresa M. Amabile's research centers on how the work environment can influence the motivation, creativity, and performance of individuals and teams. A recent study focused on the influence of team leaders on these factors. Professor... View Details

Keywords: Re: Teresa M. Amabile

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

racially diverse organizations are getting sidelined. We have to make sure we aren’t erasing race from the conversation.” 5. Support employees so that they can be themselves Research shows that minorities at work feel pressure to create... View Details