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  • Web

Managing Customers for Growth - Course Catalog

techniques, cohort analysis, and key metrics for growth measurement. Module 2: Understanding Customers and Managing Growth Explores customer segmentation, acquisition-retention trade-offs, and challenges in monetization. The module... View Details
  • 03 Aug 2022
  • News

Hungry for Change

company metrics of which she’s particularly proud. The ultimate goal is to build a circular food system, one in which you buy a good-for-you snack in a compostable bag, and that bag turns back into rich soil to grow more food. “We hope to... View Details
Keywords: April White
  • 12 Mar 2018
  • Working Paper Summaries

Using Online Prices for Measuring Real Consumption Across Countries

Keywords: by Alberto Cavallo, W. Erwin Diewert, Robert C. Feenstra, Robert Inklaar, and Marcel P. Timmer
  • October 2022
  • Exercise

Shanty Real Estate: Updated Confidential Information for iBuyer

By: Michael Luca, Jesse M. Shapiro and Nathan Sun
Shanty is a simulation in which students inhabit the role of either a traditional home buyer or an iBuyer, both bidding on the same condo. The traditional home buyer has access to a “comp sheet” of similar properties that have recently sold, and has done a walkthrough.... View Details
Keywords: Algorithm; Decision Choices and Conditions; Measurement and Metrics; Market Timing; Decision Making
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  • August 17, 2016
  • Article

How a Cancer Center Rapidly Developed Patient-Centered Outcome Measures

By: Kevin P. Shah, Tracy E. Spinks and Thomas W. Feeley
In 2014, The University of Texas MD Anderson Cancer Center created a streamlined process for developing measure sets for patient-centered outcomes, including provider-generated and patient-reported outcomes, at an accelerated pace. These comprehensive sets are... View Details
Keywords: Information Technology; Measurement and Metrics; Quality; Service Delivery; Health Care and Treatment; Health Industry; Texas
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  • November 2010 (Revised February 2011)
  • Case

BonneSante S.A.

By: David F. Hawkins
IASB and FASB propose new lease accounting rules and the owner of a French chain of fast food outlets is concerned about the impact on his company's balance sheets. View Details
Keywords: Financial Reporting; International Accounting; Policy; Standards; Leasing; Food and Beverage Industry; Retail Industry; France
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  • 2010
  • Working Paper

Overconfidence by Bayesian Rational Agents

By: Eric Van den Steen
This paper derives two mechanisms through which Bayesian-rational individuals with differing priors will tend to be relatively overconfident about their estimates and predictions, in the sense of overestimating the precision of these estimates. The intuition behind one... View Details
Keywords: Risk and Uncertainty; Measurement and Metrics; Game Theory; Forecasting and Prediction
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  • 09 Jun 2023
  • Blog Post

How to Communicate your Organizations’ People-Centered Values

Director of Diversity, Inclusion, and Belonging at Harvard Business School, offered the following guidance to help organizations understand the metrics that serve as a baseline for diversity and inclusion initiatives and improve... View Details
Keywords: All Industries
  • Web

Analyst Rules Mean More Disclosure, But Less Information | Working Knowledge

800 firms. In 2006, the SZSE proposed its Information Fair Disclosure Guidelines, which mirror the 2000 US Regulation Fair Disclosure (Reg FD) rules. Both nations prohibit selectively disclosure of “material” information—that is, financial or other significant View Details
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

Report begins with identifying the most important financial and ESG metrics for the company in its given industry and the strategy it is pursuing to achieve its goals. In some cases, revenue growth may be critical; in others, earnings... View Details
Keywords: by Martha Lagace
  • 25 Aug 2014
  • News

Gerald Chertavian, MBA 1992

and corporate partners—tell of the organization’s success, Chertavian’s most prized metric shows the outcomes for the 18- through 24-year-olds that Year Up has served: Some 10,000 young people have participated in the one-year training... View Details
Keywords: Susan Young
  • 01 Jul 2013
  • News

The Nature of Business

The nonprofit world required a change in thinking for Tercek. "At Goldman Sachs, goals and metrics were super clear," he said. "At TNC, it's not as black and white. All the work we do is important. But we have to be vigilant about... View Details
Keywords: Jill Radsken; Social Assistance; Health, Social Assistance
  • May 2014
  • Case

Goldman Sachs: Anchoring Standards After the Financial Crisis

By: Rajiv Lal and Lisa Mazzanti
Goldman Sachs, a longtime venerable financial institution headquartered in New York City, had a partnership culture that was known to value its clients. But when the financial crisis hit in 2008 and Goldman Sachs emerged relatively unscathed, its public image took a... View Details
Keywords: Brand Management; Public Image; Corporate Accountability; Reputation; Standards; Financial Crisis; Brands and Branding; Banking Industry; Financial Services Industry
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  • Spring 2013
  • Article

Does Mandatory IFRS Adoption Improve the Information Environment?

By: Joanne Horton, George Serafeim and Ioanna Serafeim
We examine the effect of mandatory International Financial Reporting Standards (IFRS) adoption on firms' information environment. We find that after mandatory IFRS adoption, consensus forecast errors decrease for firms that mandatorily adopt IFRS relative to forecast... View Details
Keywords: International Accounting; Financial Reporting; Standards; Information; Quality; Earnings Management
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  • September 2011
  • Article

How to Solve the Cost Crisis in Health Care

By: Robert S. Kaplan and Michael E. Porter
Existing health care costing systems have serious flaws that make it impossible to measure costs accurately at the individual patient and medical condition level. This gap has severely limited meaningful cost reduction throughout the system. The paper describes a new... View Details
Keywords: Cost; Health Care and Treatment; Measurement and Metrics; Service Delivery; Outcome or Result; Quality; Health Industry
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  • April 2006
  • Background Note

Understanding Corporate-Value-at-Risk through a Comprehensive and Simple Example

By: Marc L. Bertoneche and Frantz Maurer
Using a comprehensive and simple example of a firm exposed to foreign exchange risk, interest rate risk, and commodity price risk, shows how to use corporate-value-at-risk to measure and manage a firm's global exposure to risk. View Details
Keywords: Financial Markets; Interest Rates; International Finance; Globalization; Risk Management; Measurement and Metrics; Value
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  • September 2009 (Revised December 2009)
  • Supplement

Genzyme Center (B)

By: Michael W. Toffel and Aldo Sesia
Genzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green... View Details
Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Standards; Cost vs Benefits; Biotechnology Industry; Construction Industry; Real Estate Industry; Green Technology Industry
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  • 22 Jul 2014
  • Blog Post

From FIELD to Field, Putting What I’ve Learned at HBS into Practice

note, my HBS experience also never lets me forget that having fun is just as important of a success metric as any other. Here are a couple snapshots to explain why I may never leave Zambia (more on Google +). - Minh Chau, MBA 2015 View Details
Keywords: Entrepreneurship; Technology
  • 01 Mar 2021
  • Blog Post

Climate Finance SIP

climate risk as an asset owner, measuring climate risk and using metrics in portfolio construction, incorporating physical climate risk into portfolio analysis. The last day turned to financing innovation with a focus on early stage... View Details
  • 13 Dec 2010
  • Research & Ideas

Managing the Support Staff Identity Crisis

accountability. Focused tightly on the bottom line, these companies don't know how to quantify the value of legacy functions, which often evolve into jobs that simply support those departments that drive the bottom line, such as sales. And without definite View Details
Keywords: by Carmen Nobel