Managing up - Publications - Faculty & Research

Research Summary

Front-Line Organizational Learning

Dr. Tucker uses operations management and organizational learning theory to understand and improve front-line work processes. Specifically, she examines the conditions under which the problem solving routines of front-line workers are likely to result in positive... View Details

18 Apr 2000
Research & Ideas

Learning in Action

was nothing but red ink from 1989 to 1993. Managers signed up for CAP training as a last resort in 1994. By the end of the year the business was breaking even. In 1995 net income was $18 million and the... View Details

Keywords: by David A. Garvin

September 1994 (Revised April 1995)
Case

Banque Paribas: Paribas Derives Garantis

In March 1993, the management of Paribas Capital Markets is making a final review of the proposal to set up Paribas Derives Garantis (PDG), a special-purpose subsidiary of Compagnie Financiere de Paribas (CFP), that would guarantee derivative products offered by Banque... View Details

Keywords: Credit Derivatives and Swaps; Business Subsidiaries; Banks and Banking; Financial Services Industry

Citation

Find at Harvard

24 Mar 2020
Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

of Walmart, faces a different set of challenges. While other retailers are rapidly cutting staff, he and his team need 150,000 temporary workers to keep up with the near-term demand for basic food, beverages, and supplies. With suppliers... View Details

Keywords: by Bill George; Health

22 Dec 2020
Blog Post

The Forward Fellowship Convinced Me That I Belong at HBS

Hi, my name is Heather Jackson, and I am not supposed to be at Harvard Business School. No, I don’t mean I was an ‘admissions mistake’ (though every single admit, myself included, has thought this countless times). I mean, by every possible statistic, I shouldn’t be... View Details

19 Apr 2018
Blog Post

Policy, Practice, Leadership & Impact: Making a Difference with the HBS/HKS Joint Degree

and quantitative methods with an emphasis on policy and practice. When combined with Harvard Business School’s Masters in Business Administration (MBA), students will demonstrate exceptional aptitude in the areas of policy expertise and cross-disciplinary View Details

22 Jan 2018
Sharpening Your Skills

Why You Are Unhappy at Work

Blues A shockingly low 25 percent of employees feel connection to their company's mission. Bill George discusses fixes to rebuild purpose in their work. How Small Wins Unleash Creativity The most powerful tool managers have to motivate... View Details

Keywords: by Sean Silverthorne

06 Jan 2016
What Do You Think?

Why Do Leaders Get Their Timing Wrong?

Summing Up Is Good Timing in Management Primarily a Function of Strategy or Culture? Timing in executing change is an important responsibility of leadership. Responses to this month’s column suggest that if... View Details

Keywords: by James Heskett; Auto; Fashion

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

chain management and advanced planning and scheduling software embed more advanced algorithms than their predecessors and offer the possibility of optimizing decisions across an entire supply chain, as opposed to within single firms. 52... View Details

Keywords: by Andrew McAfee

June 2010 (Revised October 2011)
Case

ProPublica

By: Michel Anteby, Philippe Bertreau and Charlotte Newman

Stephen Engelberg, ProPublica's managing editor, entered the organization's newsroom located in lower Manhattan on September 16, 2008. He knew a historical financial debacle was happening at his doorstep, yet none of his journalists were covering that beat. It would... View Details

Keywords: Employee Relationship Management; Leadership; Leading Change; Resource Allocation; Organizational Culture; Motivation and Incentives; Journalism and News Industry; Publishing Industry; New York (city, NY)

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30 Jun 2020
Book

Capitalism Is More at Risk Than Ever

The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details

Keywords: by Martha Lagace

02 Jul 2014
What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

Summing Up Is There Really a Formula for Great Leadership? The overall sense of responses to our question for the month is that the leadership stars of today—Jobs, Bezos, Gates, etc.,—should not cause us to change our time-honored ideas... View Details

Keywords: by James Heskett

25 Apr 2018
Blog Post

Policy, Practice, Leadership & Impact: Making a Difference with the HBS/HKS Joint Degree

methods with an emphasis on policy and practice. When combined with Harvard Business School’s Masters in Business Administration (MBA), students will demonstrate exceptional aptitude in the areas of policy expertise and cross-disciplinary View Details

Keywords: Nonprofit / Government

06 Apr 2007
What Do You Think?

Will Market Forces Stop Global Warming?

Summing Up Debate on this month's questions occurred on at least three levels. Is global warming occurring? Do humans (primarily through CO2 emissions) have much to do with it? Should we rely on market forces to provide appropriate responses, or will this require... View Details

Keywords: by Jim Heskett; Energy; Utilities

01 Aug 2012
What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

Summing Up Is There a "Right Size" for a Company? This month's question of whether "too big to succeed" should be a larger worry of CEOs than "too big to fail" as usual produced more questions than answers... View Details

Keywords: by James Heskett; Manufacturing; Financial Services

01 Mar 2018
What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

reliance on non-renewable or non-recyclable resources a sustainable economy will not emerge until graduate schools research and teach how to identify and manage the existential risks referred to above.” Nick C teed View Details

Keywords: by James Heskett

07 Apr 2011
What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

Summing Up The variety of responses stimulated by this month's column may help explain why our public institutions are so often perceived as responding slowly to natural or man-made "meltdowns." First, as Ravindra Edirisooriya... View Details

Keywords: by Jim Heskett; Energy; Utilities

06 Apr 2016
What Do You Think?

As Tim Cook, How Would You Tackle Apple's Next Challenge?

that hacking it is still difficult.” Nevertheless, Kinney felt that “Now that it has been hacked, perhaps Apple should redouble its efforts to improve the security... I therefore would not encourage Apple to open up its architecture.”... View Details

Keywords: by James Heskett; Computer

June 2011 (Revised May 2012)
Case

L'Oréal: Global Brand, Local Knowledge

By: Rebecca M. Henderson and Ryan Johnson

Worldwide, and in the U.S. marketplace in particular, the French cachet of L'Oréal was one of its most powerful marketing tools. However, with the opening up of emerging markets, L'Oréal had to cater to a diverse customer base: an aging population in the West, ethnic... View Details